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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

EZ
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Elana Z.
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Consistantly great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:59 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Long wait but they make it comfortable
Services suck but Hyundai makes the experience bearable! Great staff, snacks, and seating area.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:55 PM

Well we certainly try to make it suck as little as possible.

Like going to the dentist it is something to be endured, but we are glad that our staff and ammenties make it at least bearable.  Thank you for chosing us and we look forward to sucking less and less each time you come.

:)

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RC
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Ronald C.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nicely done
First pol change and tire rotation in new car. Everything went smoothly and staff was friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:49 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LE
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Lynn E.
Phoenix, AZ
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service
I have found Mike Southern, service manager at Earnhart Hyundai, to be very professional in my dealings with him. I am from a tiny town in the Midwest and find that Mike runs his department as if he came from a small town in that he treats customer with respect and if they were his neighbors. Best of all, the dealership prices for services have either been the same or lower than auto repair shops in the area.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:53 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RH
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Roberta H.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
So helpful and Friendly, on top of everything
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:51 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
GM
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Gordon M.
Cave Creek, AZ
2013 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
verified customerVerified Customer
Category: Service
The Service Dept especially Michael Southern reconciled themselves, but really went the extra mile
A+
I was always satisfied with their work
Recommended
Employees worked with
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KELLY LARA
SP
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Sheilah P.
Mesa, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service always feel welcome!
Service is always great. Kim assisted me this visit. She was great. Ben Girard id my regular service manager.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:48 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Cave Creek, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thorough
They took their time and fixed my problem and made sure to tell me what they did.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:47 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
x
x
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 01:02 PM

Thank you for the 5-star review and recommendation.

x
x

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SW
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Sean W.
Phoenix, AZ
2013 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
verified customerVerified Customer
Category: Service
Took care of any issues
Very pleased with my experience with the service department. Despite a couple delays they were able to take care of everything and make things right. Thank you!!
Recommended
Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Service was done quickly, with short wait time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 01:00 PM

Thank you for the 5-star review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MB
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Marion B.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on car, done fast and efficient.
Had new service advisor Kelly Lara and she was very nice and explained everything to me. Appreciated her very much.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:37 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
HC
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Howard C.
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
3000 mile check-up
personal service given.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:36 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
BK
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Barry K.
Cave Creek, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Barry k
The people that work here make it a great experience
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:36 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LA
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Lora A.
Scottsdale, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
you always know what my car need.
I now very little about cars and when to bring them in ..so my car tell me when it wants to come and see. ..
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/26/2019 08:22 AM

Thank you Lora for the 5-star review.

We hope you've enjoyed your Elantra GT and if you ever have any questions, Kelly your advisor has been with Hyundai for a very long time, she can answer any questions you may have.

Thank you for choosing us and we look forward to seeing you again when you car tells you it wants to come see us :)

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
TR
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Tami R.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ms Tami Rubenstein
The wait time was less then stated. I was treated well and made to feel important and valued
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:46 PM

Thank you Ms. Tami for the great revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MG
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Michael G.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly personnel and they treat me as a good customer.
Great and friendly place to do business with. The sales people treat you like a dear friend and the service people are quick to schedule and prompt in checking you in.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:45 PM

Thank you for the great revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service, too pricey!
The customer service was great! But, I never paid that much for an oil change when I had a Toyota. I had a Toyota for 15 years and decided to change. I love the car, but that was like $175.00 more than I think I should pay. Maybe the dealership or Hyundai?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:40 PM

Thank you for the 5-star review and so we did not do a good job explaining the work we did and the charges.  Our local valley T dealers call this a BLUE service you're likely familiar with and our price for this same service was less than the closest T dealers to us.

Ask us next time if you have questions, we are happy to be your dealer and we promise our prices are very fair and competive with your previous experiences elsewhere.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
KM
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Kenneth M.
Fountain Hills, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely
Excellent service with knowledgeable people and timely because my battery was almost gone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:12 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
KG
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Karlene G.
Phoenix, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service and a great vehicle and answering the simplest questions I may have
Great customer service and knowing my car will be maintained by a company who knows their vehicles and will tell you the truth, especially us women.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:11 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
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