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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

RH
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Roberta H.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept
Friendly staff,very helpful
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/31/2019 11:05 AM

Thank you for the wonderful review and recommendation.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RE
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Ray E.
Scottsdale, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Kelly was very friendly and attentive.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/29/2019 11:09 AM

Thank you for the great review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundi dealer and we look forward ot serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
AN
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Allen N.
Carefree, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
ABC
I will not take my precious time to write a review.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2019 10:42 AM

We appreciate your time and understand.

Thank you for the 5-star rating and if you'd like to review your visits next time you're in, feel free to ask for me personally.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Great customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2019 03:17 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Could not have asked for better service this time. Kelly was great and car was ready before estimated time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2019 03:12 PM

Thank you for the great review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
EZ
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Elana Z.
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Consistantly great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:59 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Long wait but they make it comfortable
Services suck but Hyundai makes the experience bearable! Great staff, snacks, and seating area.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:55 PM

Well we certainly try to make it suck as little as possible.

Like going to the dentist it is something to be endured, but we are glad that our staff and ammenties make it at least bearable.  Thank you for chosing us and we look forward to sucking less and less each time you come.

:)

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RC
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Ronald C.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nicely done
First pol change and tire rotation in new car. Everything went smoothly and staff was friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:49 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LE
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Lynn E.
Phoenix, AZ
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service
I have found Mike Southern, service manager at Earnhart Hyundai, to be very professional in my dealings with him. I am from a tiny town in the Midwest and find that Mike runs his department as if he came from a small town in that he treats customer with respect and if they were his neighbors. Best of all, the dealership prices for services have either been the same or lower than auto repair shops in the area.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:53 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department is helpful
Service reps are helpful and friendly. They explain what is being done to the vehicle in a easy, timely manner
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/15/2019 10:44 AM

Thank you for the feedback and we're glad Kelly was able to help.

Our goal is always to get it right the first time, and we're sorry we were unable to find the nail on our first inspection.  We appreciate your loyalty over the years over many Hyundais and hope to make this visit up to you going forward.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RH
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Roberta H.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
So helpful and Friendly, on top of everything
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:51 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
GM
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Gordon M.
Cave Creek, AZ
2013 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
verified customerVerified Customer
Category: Service
The Service Dept especially Michael Southern reconciled themselves, but really went the extra mile
A+
I was always satisfied with their work
Recommended
Employees worked with
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KELLY LARA
SP
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Sheilah P.
Mesa, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service always feel welcome!
Service is always great. Kim assisted me this visit. She was great. Ben Girard id my regular service manager.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:48 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Cave Creek, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thorough
They took their time and fixed my problem and made sure to tell me what they did.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:47 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
x
x
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 01:02 PM

Thank you for the 5-star review and recommendation.

x
x

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SW
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Sean W.
Phoenix, AZ
2013 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
verified customerVerified Customer
Category: Service
Took care of any issues
Very pleased with my experience with the service department. Despite a couple delays they were able to take care of everything and make things right. Thank you!!
Recommended
Employees worked with
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KELLY LARA
Verified Customer
Tempe, AZ
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 12:43 PM

Thank you for the positive review.

.
.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Service was done quickly, with short wait time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 01:00 PM

Thank you for the 5-star review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MB
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Marion B.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on car, done fast and efficient.
Had new service advisor Kelly Lara and she was very nice and explained everything to me. Appreciated her very much.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:37 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
HC
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Howard C.
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
3000 mile check-up
personal service given.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:36 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
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