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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
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KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

JG
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Julie G.
Sun City West, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Great job. Oil change and tire rotation... in and out as promised
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/16/2020 07:15 AM

Hi Julie
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JM
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Judy M.
Surprise, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
The service, personnel & atmosphere at Rodeo Hyundai were exceptional. Christina’s attention to details & her support were an indication of the every day concern for the customer. All of this is a reflection of good management at this location. I would highly recommend this dealership.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/15/2020 01:37 PM

Hi Judy
Thank you so much for completintg this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers always get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
EF
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Erika F.
Goodyear, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
verified customerVerified Customer
Category: Service
Quick to resolve issues
I had a recent experience at the service center that I had complained about. Kristina was quick to call and resolve the issues and concerns I had, she went above and beyond in resolving them. Thank you!
Recommended
Employees worked with
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KRISTINA M MIRANDA
EF
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Erika F.
Goodyear, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
verified customerVerified Customer
Category: Service
Quick to resolve issues
I had a recent experience at the service center that I had complained about. Kristina was quick to call and resolve the issues and concerns I had, she went above and beyond in resolving them. Thank you!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/12/2020
Service Type: Repair
Category: Service
Having an appointment doesn’t seem to matter
While I would recommend purchasing a vehicle from this dealership, the sales staff were wonderful!!. I would not recommend the use of the service department as my experience has been unacceptable. Both times using the facility I had appointments for 7 AM which is when they first open, only to be left waiting for extended periods of time, and part of the work not being completed in a professional complete manner. After the initial time I did let the department now and was followed up with a phone call. After which they had assured me they would be in contact to try and make it right, in which they never did follow up. Even after several calls and messages left, the issue was not resolved.
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 12/12/2020 09:43 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Waddell, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast professional service!
Love the military Thursday discounts.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/14/2020 07:51 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Wickenburg, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
All vehicle needs met and more
No delays with appointment. Courtious Professional service. Comfortable waiting area. Exceeded expectations.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/07/2020 08:36 AM

Thank you so much for completing this survey. We appreciate your taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JB
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Justin B.
El Mirage, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great fast and friendly service ?
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/03/2020 07:26 AM

Hi Justin
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service experience
I frequently arrive without an appointment but the service dept. Is always prepared curtious and helpful getting my service completed quickly and efficiently
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/03/2020 07:32 AM

Thank you so much for completing this survey.We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last service. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
RD
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Richard D.
Surprise, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional dealer
Personnel knowledge & attitude. Facility convenience & cleanliness.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/02/2020 07:58 AM

Hi Richard
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
EC
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Eric C.
Surprise, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Did exactly what they said they were going to do and no pressure
Kristina Miranda Was very knowledgeable and friendly, Great atmosphere, didn’t try to overzealous on anything, no pressure, overall a great experience and we will be back.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/30/2020 09:15 AM

Hi Eric
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
CV
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Carolyn V.
Surprise, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality and integrity
Great experience
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/25/2020 07:19 AM

Hi Carolyn
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as yiour business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
HC
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Helaine C.
Surprise, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
your service reps are always very courteous.
I find that the service is good my questions are always answered and my car always comes back looking nice and clean.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/24/2020 08:13 AM

Hi Helaine
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. we look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
DA
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David A.
Surprise, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic service
I took my car in with groceries stuck in my trunk and they went out of their way to release the broken trunk latch and transfer my groceries to a car that took both me and my groceries home while my car was being repaired. I got my car back later the same afternoon. Thanks for quick and efficient service.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/24/2020 08:16 AM

Hi David
Thank you for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai strive to ensure our customers get the very best service! I am glad to see that refleted on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JW
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Janet W.
Buckeye, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast reliable service
Fast reliable service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/19/2020 07:35 AM

Hi Janet
Thank you very much for taking this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Phoenix, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff
The staffs was friendly and helpful
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/17/2020 07:26 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
TC
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Tom C.
Surprise, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People! Always.
5 Stars
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/17/2020 07:52 AM

Hi Tom
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
LS
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Larry S.
Surprise, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast sevice
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/16/2020 08:43 AM

Hi Larry
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
MS
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Michelle S.
Litchfield Park, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful Customer Care
Kristina was very helpful, she did everything she could to make sure we were well informed about our cars service needs.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/13/2020 07:24 AM

Hi  Michelle
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai apppreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
KI
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Kaeli I.
Peoria, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I’ve been with this dealership for 2 years and I’ve always had amazing service with them. 10/10 recommend
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/13/2020 07:29 AM

Hi  Kaeli
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
TR
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Troy R.
Peoria, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
A
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/12/2020 11:07 AM

Hi Troy
I wanted to reach out to you and thank you for taiking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
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