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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
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KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

BB
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Burke B.
Peoria, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
We are glad to see that Ken Garff has taken over this Earnhardt Hyundai Dealership!
Kristina took good care of us! The waiting area has fresh made popcorn! Appt was easy to make .. we will be back fir our next Service! We know our Advisor, Kristina will take great care of our vehicke!
ALICE G. from Ken Garff Hyundai Surprise responded on 10/18/2021 08:29 AM

Hi Burke
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
DP
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David P.
Avondale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Perfect service!
Kristina and Victor are the best!! I only deal with them.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/15/2021 09:12 AM

Hi David
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
RD
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Roxane D.
Goodyear, AZ
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer Service
Great Customer Service
ALICE G. from Ken Garff Hyundai Surprise responded on 10/08/2021 08:27 AM

Hi Roxane
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JM
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John M.
Peoria, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very good service!
First time bringing my car in under the new ownership. I wasn’t sure if the high level of service that I was accustomed to would continue. I can honestly say that I was pleasantly surprised.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/08/2021 08:11 AM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
GS
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Gary S.
Sun City West, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service for my Santa Fe
I have taken my 2018 Santa Fe here for all of the routine service. It has been excellent every time. I highly recommend them.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/05/2021 03:22 PM

Hi Gary
Thank you so much for completing this service! We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Friendly service staff. I am from another state and was nervous about if they had my records for my warranty. They did. I will definitely go back.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/04/2021 08:38 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience  with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best  service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We  look forward to seeing you again and for the opportunity to earn a 5 rating.

Employees worked with
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KRISTINA M MIRANDA
MA
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Mike A.
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
All of my dealings with Rodeo Hyundai have been outstanding. Excellent customer service, clean facilities, and pleasant and helpful staff.
ALICE G. from Ken Garff Hyundai Surprise responded on 09/13/2021 09:52 AM

Hi Mike
Thank you so much for  completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Rodeo hundai
Good service
ALICE G. from Ken Garff Hyundai Surprise responded on 09/13/2021 09:33 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
ST
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Shannon T.
Waddell, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Great Service
ALICE G. from Ken Garff Hyundai Surprise responded on 09/13/2021 09:30 AM

Hi Shannon
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
AC
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Andrew C.
Buckeye, AZ
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customer Verified Customer
10
Category: Service
Service department
Kristy was great
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2021
Service Type: Repair
5
Category: Service
Better phone skills
And a lesson on customer service.
ALICE G. from Ken Garff Hyundai Surprise responded on 09/03/2021 01:16 PM

Hi Andrew
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
I wanted to personally reach out to you and apologize for the negative experience you had with our dealership. We absolutely value your business as well as your feedback. please give me a call  so we can try to make this right for you.
623-850-5491  We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
FJ
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Florence J.
Surprise, AZ
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
My service writer was exceptional
I enjoyed her. Please keep her
Flo Johnson
ALICE G. from Ken Garff Hyundai Surprise responded on 08/30/2021 09:12 AM

Hi Florence
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JK
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Joseph K.
Surprise, AZ
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional service, thank you
Very happy with the service
ALICE G. from Ken Garff Hyundai Surprise responded on 08/25/2021 08:42 AM

Hi Joseph
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Litchfield Park, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Service department
ALICE G. from Ken Garff Hyundai Surprise responded on 08/23/2021 10:09 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
TD
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Thomas D.
Buckeye, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car taken care of on time
Great service and kept me informed.
ALICE G. from Ken Garff Hyundai Surprise responded on 08/13/2021 08:46 AM

Hi Thomas
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service!  I am gald to see that reflected  on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
RG
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Robert G.
Sun City West, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
He feels that they’re very honest and they don’t try to con him our car always comes back really clean and nice which is nice and it’s excellent service
ALICE G. from Ken Garff Hyundai Surprise responded on 08/11/2021 08:19 AM

Hi Robert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
DW
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Derrick W.
Litchfield Park, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always take care of me each time I have an appointment.
Customer service is top notch.
ALICE G. from Ken Garff Hyundai Surprise responded on 08/10/2021 09:19 AM

Hi Derrick
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service with a smile
I came in without a appointment because I got off work early. I was treated as my business was important & was not putting them out because I was a walk-in. The work was done quickly & efficiently.The car was clean & I was on my way with a friendly smile.
ALICE G. from Ken Garff Hyundai Surprise responded on 08/09/2021 08:39 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Peoria, AZ
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good price good service friendly customer service
I had to do my timing belt service, And they did a 21 point inspection. This help me detect any new service issues with my car. They did a good job on my car.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/06/2021 02:09 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best servicve! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the oppoortunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
AW
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Austin W.
Peoria, AZ
2011 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible service very unhappy
Very unhappy went for a simple oil change and take the car home now it’s leaking and smoking and can’t be driven. Sent a worker to my house who they said did my oil change and he wasn’t even the one who did it. Very unorganized and with that i am out of work because my vehicle is no longer drivable
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/05/2021 09:14 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
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KRISTINA M MIRANDA
AS
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Albert S.
Surprise, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Christina in service did a great job very informative and . I got in early for my appointment and the maintenance was done quickly and they took great care of the issues
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/05/2021 08:57 AM

Hi Albert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am gald to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
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