KEITH MONDELLO

Susan M.

Ponte Vedra Beach, FL

2017 Hyundai Tucson

07/09/2017

Service Type: Repair

Verified Customer

Category: Service

seems like the same probelm they had with the 2016 models

wrote it on prior page

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2017 12:20 PM

Our apologies for the issues you are still having with your vehicle. Cheryl, your service consultant will be reaching out to you to assist you further. Thank you for your kind words and we appreciate your patience with this concern.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

CHERYL BUCK

Rajeshkumar P.

St. Augustine, FL

2014 Hyundai Accent

ReScore Review™

05/30/2017

Verified Customer

Category: Service

Cabin air filter change/replacement

After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks

Recommended

Original Review

05/28/2017

Service Type: Maintenance

Category: Service

Service manager & tech don't do their job

Poor

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2017 05:58 AM

Thank you for taking the time to speak with us today. Our apologies for your dissatisfaction. The engine air and a/c cabin filters will not remove odors from the inside of your vehicle. If we were asked to inspect for an odor we would have recommended an a/c refresh service and ozone treatment. We understand your frustration and stand behind our reputation and work performed 100%. We will be following up with you and offer a complimentary a/c refresh and ozone service to assure you that we are committed to providing our guests with a positive service experience. We appreciate your understanding and allowing us to service your vehicle. Please feel free to contact me if I may ever be of assistance.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Jeri Jo G.

Jacksonville, FL

2015 Hyundai Sonata

05/08/2017

Service Type: Maintenance

Verified Customer

Category: Service

Service sucks

See notes

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/10/2017 02:38 PM

Jeri Jo,

Once again our apologies that you needed tires due to your alignment being out. If we could have warrantied them for you, we would have. But with over 30,000 miles on them, the tire manufacturers require annual alignment inspections just for this reason. Congratulations on the new 2017 Sonata you purchased from us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Dwayne C.

Jacksonville, FL

2012 Hyundai Genesis

ReScore Review™

04/04/2017

Verified Customer

Category: Service

Quick resolution to a previous service issue.

I posted a response to a previuos service call regarding my Genesis. I reached out to the dealership to the service department & spoke with Roger. We discussed my issue & let me know I would hear back from him by the following Monday. Roger let me know that I had nothing to worry about as the dealership would correct the issue. I'm grateful it was resolved in a expeditious manner. Roger has always been spot on & as I explained to him this is the 1st issue I've experienced with prior successful service request. I wanted to give a follow-up review simply because they made it right quickly. Special thanks to Roger & the Management team of Hyundai.

Recommended

Original Review

04/03/2017

Service Type: Repair

Category: Service

Service is normally good

My past visit resulted in damage to the left rear passager side of vehicle. I am still waiting on contact from dealer

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2017 06:01 AM

Thank you for taking the time to speak with Roger today and allowing us to resolve this. We appreciate your patience and understanding and our apologies for any inconvenience this has caused.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

St. Augustine, FL

2017 Hyundai Santa Fe S

09/26/2016

Service Type: Repair

Verified Customer

Category: Service

Be prepared to wait hours for service.

2 appointments, hours of wait time. Next time I want a loaner car. No other dealership has ever made me wait like this. And this was on a new car with 1600 miles on it.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/26/2016 02:44 PM

Thank you for sharing your service experience with us. Our appologies for the amount of time it took to address your navigation concerns. Danny has made notes in your file to supply you with a service rental for any diagnositic repairs in the future. Once again our appologies for any inconvenience this may have caused you and we appreciate your candid feedback as this will help us better our procedures for our waiting guests.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

2012 Hyundai Sonata Hybrid

Erin H.

St. Augustine, FL

ReScore Review™

04/08/2022

Verified Customer

Category: Service

They made it right!

I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!

Employees worked with

2012 Hyundai Sonata Hybrid

Erin H.

St. Augustine, FL

ReScore Review™

04/08/2022

Verified Customer

Category: Service

They made it right!

I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!

Original Review

04/05/2022

Service Type: Repair

Category: Service

A whole mess of issues

My engine gave out on 16 due to a recall I was unaware of in late September. Got my car to the dealership, 7 months later the engine had finally been replaced only to find that there are now also a slew of other problems with the car. My car was fully serviced 2 months prior to the engine incident, and now my ABS is out and my battery is dead. Both of these were non existent issues prior to my car sitting on the lot at Hyundai for 7 months. Now I’m out another 3k in repairs for stuff that has happened either due to the engine issue or while in Hyundai’s care. They pretty much said I pay up for the repairs or have it towed elsewhere.

CHERYL B. from Hyundai of St. Augustine responded on 04/05/2022 12:31 PM

Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience this may have caused you. Tunde your Service Advisor will be reaching out to you in regards to the issue you had.

Sincerely,

Cheryl B.

Employees worked with

William T.

St. Augustine, FL

2019 Hyundai Santa Fe Xl

01/23/2022

Service Type: Repair

Verified Customer

Category: Service

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JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2022 06:17 AM

We greatly appreciate you taking the time to share your service experience and the 5 star rating with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

John S.

Palm Coast, FL

2018 Hyundai Sonata

01/17/2022

Service Type: Repair

Verified Customer

Category: Service

Excellent service department

Always had a good experience the service department thanks to Danny Perez

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2022 05:51 AM

We sincerely appreciate you taking the time to share your service experience with us and you kind words. Danny and our service team are committed to providing a 5 star experience.

Employees worked with

DANNY PEREZ TORRES

Melissa H.

Palm Coast, FL

2013 Hyundai Sonata

12/22/2021

Service Type: Repair

Verified Customer

Category: Service

Never AGAIN

My car was there for 4 months. During this time I was not communicated with at all. I did reach out to the service manager several times about this communication issues. I took the initiative to call and leave voicemails and I would say 50% of the time I got a phone call back. I had to let them know when the loaner car‘s registration was expiring and then I also need an oil change. I never once was given a correct timeframe or even an update with my car unless I called for it. I was in a loaner vehicle for several months that they sold while I was driving it and try to exchange it for a much smaller vehicle knowing I had a family And we literally would not fit in a vehicle. After my car was there for several months they tried to force me into buying a battery when I told him I recently replaced the battery they told me that I could buy a battery or I could come there and they would jumpstart my car so I could take it somewhere else to purchase a battery. The service advisor also told me that I had purchased that battery at AutoZone in July 2019. I called AutoZone to check for myself and they had no record of me purchasing the battery there, neither advanced auto parts or O’Reillys which are all the shops local to me . When I asked how he knew where I bought the battery and what my warranty was I never got an answer. When I asked to speak with a manager they called to tell me my battery was OK after being put on a trickle charge all day. The service manager did replace it after I lost my patience with the situation. I also sent an email to the general manager and never even received a response. I had to leave work at least twice to go up there 45minutes from where I live so that I was able to get some type of answer or solution. Hyundai should be ashamed. The lost wages, gas, undue stress, and monumental inconvenience was so unprofessional and unfair.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/23/2021 11:26 AM

Thank you for sharing your service experience with us. My sincere apologies for the inconvenience this has caused and we appreciate you bringing this to my attention.

Employees worked with

Tina M.

Palm Coast, FL

2021 Hyundai Elantra Hev

10/05/2021

Service Type: Repair

Verified Customer

Category: Service

Great service

I have been dealing with Hundai in St Augustine since 2014 when I purchased my first Hundai. Was treated wonderfully then and subsequently purchased a new Hundai in 2021 and and got the same Royal treatment. They have your back no matter what your needs are.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/06/2021 06:24 AM

Congratulations on your new Elantra!

Thank you for taking the time to share your experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.

Employees worked with

2010 Hyundai Elantra Touring

Verified Customer

Palm Coast, FL

08/25/2021

Service Type: Maintenance

Verified Customer

Category: Service

Everything ok

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/25/2021 12:07 PM

Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

Employees worked with