Business Solutions
SureCritic / Hyundai Dealer / Parks Hyundai of Gainesville / LUCIANO NUNEZ
LN

LUCIANO NUNEZ

Service Drive Manager
Parks Hyundai of Gainesville
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(35 reviews)
41

Reviews of LUCIANO NUNEZ

Verified Customer
Lake City, FL
2021 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Experiencia con mi vehiculo
Lleve mi carro del año 2021 para cambio de aceite y filtro y llegando a mi casa se derramo todo el aceite que se le habia cambiado
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Didn’t fix issue & not even notified
Brought car in to fix a recall and picked up a day later and it wasn’t even fixed nor did they mention they didn’t fix it. Has to bring back and waited a week before they started and never heard back from dealership after calling several times a day.
luciano n. from Parks Hyundai of Gainesville responded on 02/08/2022 05:53 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. 
Someone will be right with you!

Eric D. from Parks Hyundai of Gainesville responded on 02/08/2022 09:29 AM

It was great speaking to you today. Thank you for giving us the opportunity to correct your vehicle.

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
MJ
gravatar
Micline J.
Gainesville, FL
2021 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Highly disappointed
I’ve been to this dealership before and my services were better than this last one. My detail was not completed like I was promised, they didn’t add coolant to my car, and they didn’t have the folder needed. I specifically did this service so that I could take it on a long road trip. They need to do better!
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/07/2021 04:13 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
4
Category: Service
quick summary
Bucky, the service manager was super nice and understanding. Offered a free oil change for my inconvenience.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2021
Service Type: Maintenance
0
Category: Service
Wack
Charged me $84 after tax for a basic oil change, when price on hyundai website was $39.95. Then maybe you should update your website instead of telling me your prices changed 3 months ago.

Wanted to charge $530!!!! to replace hood struts, $70 to replace cabin air filter, and $80 for splash guard.

Replaced the hood struts myself for $35, replaced cabin and engine air filter myself for $35. Bought the splash guard for $15 and replaced it myself. All under $100 and you guys wanted $680…

Also it’s been over 9 months that I’ve been trying to get my car properly checked out (since dec 2020). I’ve brought my car in 5 times now for an engine oil consumption test. Originally their protocol was to bring the car in 4 times. Once every 1000 miles to check oil level. I did that and on my 4th visit they said they changed their protocol… Meaning I wasted my time for nothing. Basically they said they couldn’t do anything for me bc they don’t even have the new protocols from hyundai. So my service advisor (Jeremy) says he will call me back to schedule an appt when the new protocols come in. I wait 2 months nothing. I call and they said they have no new info. Another 3 months go by and no response. So I call again and they said Jeremy no longer worked there. So I’ve been waiting in limbo for 5 months.
luciano n. from Parks Hyundai of Gainesville responded on 08/13/2021 12:06 PM

So sorry to hear we didn't meet your needs. If anything can be done to improve we can assure you we will work on it. A representative will be with you shortly to discuse your visit with us in hopes to make things right. Thank you for taking the time to rescore. We look forward to speaking with you. Thank you. 

Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/25/2021 05:03 AM

Thank you for speaking with me this morning. Would you send us a rescore? We appreciate you.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2018 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Customer service
Poor customer service and way too pricey.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/18/2021 04:39 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch shortly to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 10/15/2021 12:29 PM

Thank you for taking the time out of your day to speak with us in regards of your last visit. We can assure you we do everything in our power to produce the best customer service to our customers. Please feel free to contact us in regards of any questions or concerns that may arise. 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JB
gravatar
Jaclyn B.
Gainesville, FL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Multi-point Inspection Missed Significant Safety Issue
A multi-point inspection which involves looking at all major components to spot any issues was performed. This involves removing / inspecting / rotating tires, as well as looking at brakes. They missed a bad wheel bearing that displayed movement when pulled on (which it is not supposed to do).

I have had other work done by them that seemed good, but I cannot recommend one of their multi-point inspections after this.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/26/2021 01:38 PM

Thank you for filling out our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JG
gravatar
Jamea G.
Gainesville, FL
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Apology
After leaving a review of how dissatisfied I was with the service, the Service Technician reached out to me and apologized for the poor customer service I received. He offered a complimentary oil change and car wash.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/14/2021 11:57 AM

Thank you for filling out  our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 10/28/2021 02:22 PM

Thank you for taking the time to speak with us in regards of your last visit. We cannot wait to see you again in hopes of making things right. 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Great customer service, prices oil changes ridiculous
My customer service representative was awesome! My complaint is with the cost of the oil changes.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2021
Service Type: Maintenance
5
Category: Service
$100 oil change????
Almost $100 for just a man oil change?? I’m driving a Hyundai not a BMW. And not even a car wash with it and now I have to go back in 5000 miles for another $100 oil change?? This is the most ridiculous oil change I have ever had and I have had BMWs and sold my Lexus to buy my Hyundai.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/08/2021 05:04 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 09/16/2021 02:06 PM

Thank you again for taking the time to speak to me in regards to the service you recived. We appreciate the time taken to provide us with feed back and cant wait to see you again for your next service visit. Thank you and have a great day!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JM
gravatar
Je'rron M.
Gainesville, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2021
Service Type: Repair
Category: Service
Very satisfied
I feel very confident with the staff in the service department and in the shop with taking care of my vehicle
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/07/2021 03:19 PM

Thank you for filling out our survey.  We apologize that your service experience wasn't perfect. We're trying to reach you. Please call or text my cell phone at 760 613 2669.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/07/2021 06:45 PM

Thank you for texting with me. If we have resolved your issue would you give us a re-score?

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
TH
gravatar
Timothy H.
Horseshoe Beach, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
10
Category: Service
They are working hard
Just came in for a scheduled routine maintenance (with appt) on a 2021 car. Took several hours. Everyone I spoke to were doing their jobs well, not sure why the hold up, perhaps something to do with the Hyundai recalls. Anyway the work was done well I guess; I have no complaints so far about that.
I realize it's hard to find people willing to work nowadays due to the scamdemic.
luciano n. from Parks Hyundai of Gainesville responded on 02/18/2022 11:21 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership.
Someone will be contacting you shortly in regards
to your visit.

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
4
Category: Service
quick summary
Bucky, the service manager was super nice and understanding. Offered a free oil change for my inconvenience.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
LE
gravatar
Larkin E.
Gainesville, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Under control
I had a scary moment of my car losing oil but zero evidence of where. I was able to drop the car off (zoom for work) and they had to time to give a thorough review and the car was returned repaired. What was nice was the communication about what was known AND unknown while they worked on it. I love the honesty and clarity of the service department of Parks Hyundai.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
RS
gravatar
Richard S.
Williston, FL
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Perfect
Great experience every time.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Hyundai is best
Had a good experience.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
BS
gravatar
Betsy S.
Gainesville, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
I always feel happily greeted and well taken care of at the Hyundai Dealership… also love the coupons !
luciano n. from Parks Hyundai of Gainesville responded on 03/02/2022 02:49 PM

We are so happy to hear we provided excellent customer service to you! Thank you for your feed back, see you for your next service visit!! 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
TH
gravatar
Timothy H.
Horseshoe Beach, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
HP
gravatar
Hayden P.
Gainesville, FL
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Luciano was awesome and efficient. Go fins
Eric D. from Parks Hyundai of Gainesville responded on 02/11/2022 12:34 PM

Thank you for taking the time to fill out the survey. We look forward to service you in the future.

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Review
Excellent customer service
luciano n. from Parks Hyundai of Gainesville responded on 02/08/2022 05:51 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall
Quick service and provided additional info of prior service work my used car to give a picture of the history of the car.
luciano n. from Parks Hyundai of Gainesville responded on 02/04/2022 04:50 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Wildwood, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
thanks so much for being an exceptional service department for Hyundai!1
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 01/03/2022 05:17 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.