Business Solutions

LN
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LUCIANO NUNEZ

Service Drive Manager
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(35 reviews)
41
Send a Message to LUCIANO

LE
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Larkin E.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Under control
I had a scary moment of my car losing oil but zero evidence of where. I was able to drop the car off (zoom for work) and they had to time to give a thorough review and the car was returned repaired. What was nice was the communication about what was known AND unknown while they worked on it. I love the honesty and clarity of the service department of Parks Hyundai.

RS
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Richard S.
Williston, FL
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Perfect
Great experience every time.

Verified Customer
Lake City, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Experiencia con mi vehiculo
Lleve mi carro del año 2021 para cambio de aceite y filtro y llegando a mi casa se derramo todo el aceite que se le habia cambiado

Verified Customer
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Hyundai is best
Had a good experience.

BS
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Betsy S.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
I always feel happily greeted and well taken care of at the Hyundai Dealership… also love the coupons !
luciano n. from Parks Hyundai of Gainesville responded on 03/02/2022

We are so happy to hear we provided excellent customer service to you! Thank you for your feed back, see you for your next service visit!! 


TH
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Timothy H.
Horseshoe Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.

TH
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Timothy H.
Horseshoe Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customer Verified Customer
10
Category: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
10
Category: Service
They are working hard
Just came in for a scheduled routine maintenance (with appt) on a 2021 car. Took several hours. Everyone I spoke to were doing their jobs well, not sure why the hold up, perhaps something to do with the Hyundai recalls. Anyway the work was done well I guess; I have no complaints so far about that.
I realize it's hard to find people willing to work nowadays due to the scamdemic.
luciano n. from Parks Hyundai of Gainesville responded on 02/18/2022

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership.
Someone will be contacting you shortly in regards
to your visit.


HP
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Hayden P.
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Luciano was awesome and efficient. Go fins
eric d. from Parks Hyundai of Gainesville responded on 02/11/2022

Thank you for taking the time to fill out the survey. We look forward to service you in the future.


Verified Customer
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Review
Excellent customer service
luciano n. from Parks Hyundai of Gainesville responded on 02/08/2022

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!


Verified Customer
Gainesville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Didn’t fix issue & not even notified
Brought car in to fix a recall and picked up a day later and it wasn’t even fixed nor did they mention they didn’t fix it. Has to bring back and waited a week before they started and never heard back from dealership after calling several times a day.
luciano n. from Parks Hyundai of Gainesville responded on 02/08/2022

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. 
Someone will be right with you!

eric d. from Parks Hyundai of Gainesville responded on 02/08/2022

It was great speaking to you today. Thank you for giving us the opportunity to correct your vehicle.


Verified Customer
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall
Quick service and provided additional info of prior service work my used car to give a picture of the history of the car.
luciano n. from Parks Hyundai of Gainesville responded on 02/04/2022

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!


Verified Customer
Wildwood, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
thanks so much for being an exceptional service department for Hyundai!1
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 01/03/2022

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

Verified Customer
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Amazing Service
Excellent service!
luciano n. from Parks Hyundai of Gainesville responded on 12/24/2021

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!


Verified Customer
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service for an open recall
The day of the appointment went as smoothly as could be hoped for. Car was fixed before lunch and picked up in the afternoon. Luciano is one of the best service advisors I have worked with in my decades in Gainesville.
luciano n. from Parks Hyundai of Gainesville responded on 12/14/2021
Thank you for taking the time to provide us with feed back. We greatly appreciate the opportunity to make improvements throughout our dealership. We hope to see you on your next service visit!

JG
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Jamea G.
Gainesville, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Apology
After leaving a review of how dissatisfied I was with the service, the Service Technician reached out to me and apologized for the poor customer service I received. He offered a complimentary oil change and car wash.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/14/2021

Thank you for filling out  our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 10/28/2021

Thank you for taking the time to speak with us in regards of your last visit. We cannot wait to see you again in hopes of making things right. 


Verified Customer
Alachua, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service.
I was well received and taking care of very quickly.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/13/2021

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

Verified Customer
Alachua, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Good
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/06/2021

Thank you for filling out our survey. We appreciate your feedback and we look forward to serving you next time. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

FD
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Faye D.
Newberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service under difficult circumstances.
Everybody is experiencing worker shortages, including Parks Hyundai of Gainesville. However, the quality of service and the courtesy of the staff at Parks has not suffered. I had some warranty work done and a front break job. Each was done with care and precision while I waited. Parks is my first and only choice for servicing my Hyundai Sonata Hybrid.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/24/2021

Thanks so much for filling out our survey. We appreciate hearing from you and we look forward to helping you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

Verified Customer
Gainesville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Wonderful experience!
The whole process to buying the car to my first service was exceptional. Definitely recommend working with Dan on getting you a wonderful vehicle.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/24/2021

Thanks so much for filling out our survey. We appreciate your feedback and we look forward to serving you next visit.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com

Verified Customer
Cedar Key, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service!
One stop shopping!
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/24/2021

Thank you very much for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
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