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SureCritic / Hyundai Dealer / Parks Hyundai of Gainesville / LUCIANO NUNEZ
LN

LUCIANO NUNEZ

Service Drive Manager
Parks Hyundai of Gainesville
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(35 reviews)
41

Reviews of LUCIANO NUNEZ

Verified Customer
Gainesville, FL
2018 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Customer service
Poor customer service and way too pricey.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/18/2021 04:39 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch shortly to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 10/15/2021 12:29 PM

Thank you for taking the time out of your day to speak with us in regards of your last visit. We can assure you we do everything in our power to produce the best customer service to our customers. Please feel free to contact us in regards of any questions or concerns that may arise. 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Great customer service, prices oil changes ridiculous
My customer service representative was awesome! My complaint is with the cost of the oil changes.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Great customer service, prices oil changes ridiculous
My customer service representative was awesome! My complaint is with the cost of the oil changes.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2021
Service Type: Maintenance
5
Category: Service
$100 oil change????
Almost $100 for just a man oil change?? I’m driving a Hyundai not a BMW. And not even a car wash with it and now I have to go back in 5000 miles for another $100 oil change?? This is the most ridiculous oil change I have ever had and I have had BMWs and sold my Lexus to buy my Hyundai.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/08/2021 05:04 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 09/16/2021 02:06 PM

Thank you again for taking the time to speak to me in regards to the service you recived. We appreciate the time taken to provide us with feed back and cant wait to see you again for your next service visit. Thank you and have a great day!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
MJ
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Micline J.
Gainesville, FL
2021 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Highly disappointed
I’ve been to this dealership before and my services were better than this last one. My detail was not completed like I was promised, they didn’t add coolant to my car, and they didn’t have the folder needed. I specifically did this service so that I could take it on a long road trip. They need to do better!
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/07/2021 04:13 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast and great costumer service
My car needed to change clock spring. This is because horn and all features on steering wheel do not work properly. I was expecting more than five hours or even day. However, I went there, and manager explained they have to diagnose car and tell me what needs to be changed. He offered Lyft service if I need to go to work.
I said I will wait for diagnosis result and then drop my car to them to fix all issues. After 45 minutes, manager came said my car is ready to go. Problem was clock spring and car was in good condition. Thank you, I will definitely come here next time
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/06/2021 01:42 PM

Thank you for filling out  our survey. We appreciate your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
WC
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Weichiang C.
Gainesville, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was friendly and excellent
They change a new rear blinking part very efficiently, thanks so much!
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/02/2021 05:19 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to seeing you next time. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JB
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Jaclyn B.
Gainesville, FL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Multi-point Inspection Missed Significant Safety Issue
A multi-point inspection which involves looking at all major components to spot any issues was performed. This involves removing / inspecting / rotating tires, as well as looking at brakes. They missed a bad wheel bearing that displayed movement when pulled on (which it is not supposed to do).

I have had other work done by them that seemed good, but I cannot recommend one of their multi-point inspections after this.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/26/2021 01:38 PM

Thank you for filling out our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
4
Category: Service
quick summary
Bucky, the service manager was super nice and understanding. Offered a free oil change for my inconvenience.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
4
Category: Service
quick summary
Bucky, the service manager was super nice and understanding. Offered a free oil change for my inconvenience.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2021
Service Type: Maintenance
0
Category: Service
Wack
Charged me $84 after tax for a basic oil change, when price on hyundai website was $39.95. Then maybe you should update your website instead of telling me your prices changed 3 months ago.

Wanted to charge $530!!!! to replace hood struts, $70 to replace cabin air filter, and $80 for splash guard.

Replaced the hood struts myself for $35, replaced cabin and engine air filter myself for $35. Bought the splash guard for $15 and replaced it myself. All under $100 and you guys wanted $680…

Also it’s been over 9 months that I’ve been trying to get my car properly checked out (since dec 2020). I’ve brought my car in 5 times now for an engine oil consumption test. Originally their protocol was to bring the car in 4 times. Once every 1000 miles to check oil level. I did that and on my 4th visit they said they changed their protocol… Meaning I wasted my time for nothing. Basically they said they couldn’t do anything for me bc they don’t even have the new protocols from hyundai. So my service advisor (Jeremy) says he will call me back to schedule an appt when the new protocols come in. I wait 2 months nothing. I call and they said they have no new info. Another 3 months go by and no response. So I call again and they said Jeremy no longer worked there. So I’ve been waiting in limbo for 5 months.
luciano n. from Parks Hyundai of Gainesville responded on 08/13/2021 12:06 PM

So sorry to hear we didn't meet your needs. If anything can be done to improve we can assure you we will work on it. A representative will be with you shortly to discuse your visit with us in hopes to make things right. Thank you for taking the time to rescore. We look forward to speaking with you. Thank you. 

Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/25/2021 05:03 AM

Thank you for speaking with me this morning. Would you send us a rescore? We appreciate you.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
SS
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Steve S.
O'Brien, FL
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very friendly people
I was a little worried about how the people would be when I took my car in for it's first service. The person that took my car was very courteous and the service was completed in a very reasonable time.
luciano n. from Parks Hyundai of Gainesville responded on 08/13/2021 12:01 PM

Thank you again for taking the time to score us with a five star! We look forward to servicing your vehicle again on your next required service. 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
SF
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Susan F.
Melrose, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I felt that I was in good hands with a caring team
In my opinion, my Service Writer, Luciano was the best part of my visit. My appointment had been deleted from the system for some reason and he stepped up and took care of me and my car without batting an eye. My wait turned out to be somewhat lengthy because of the appointment deletion but Luciano kept me informed every step of the way. He was kind and patient with my questions and concerns. His professionalism should be an example to others. I believe that he went "above and beyond" to make my visit a very pleasant one.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/06/2021 10:32 AM

Thank you for taking the time to fill out our survey. We appreciatee your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Sanderson, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
They are always friendly and prompt service
We receive reminder emails that it’s time for maintenance. You can schedule appointments conveniently with easy check in. We bought our car new from Parks Hyundai and have taken it back twice for maintenance and both times have been great experiences.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/06/2021 04:15 AM

Thanks for filling out our survey. We love hearing from you and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 08/06/2021 04:16 AM

We greatly appreciate the feed back provided and thank you for taking the time out of your day to provide us with feed back. We hope to see you again on your next service visit! Thank you for trusting Hyundai Parks of Gainesville as your main Vehicle service provider!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
BB
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Becky B.
Lake City, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept.
Staff is always friendly and knowledgeable.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 07/29/2021 05:46 AM

Thank you for filling out our survey. We appreciate your feedback and we look forward to serving you next visit.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
ZG
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Zach G.
Waldo, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance
When I dropped off my Hyundai it was easy and throughout the process they were willing to go above and beyond with setting up rides so that u could still feel free and also be able to get your car quickly. Exceptional staff
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 06/14/2021 04:17 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service personnel
The people here are very nice and helpful, but trying to get in for an appointment is difficult because their service appointments are sometimes a month out or more. Overall good experience.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/10/2021 04:24 AM

Thanks for filling out our survey. We appreciate your feedback and we're always working to improve our service. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JM
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Je'rron M.
Gainesville, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2021
Service Type: Repair
Category: Service
Very satisfied
I feel very confident with the staff in the service department and in the shop with taking care of my vehicle
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/07/2021 03:19 PM

Thank you for filling out our survey.  We apologize that your service experience wasn't perfect. We're trying to reach you. Please call or text my cell phone at 760 613 2669.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/07/2021 06:45 PM

Thank you for texting with me. If we have resolved your issue would you give us a re-score?

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service !
The service was quick, scheduling was flexible, and the customer service was great.
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 05/03/2021 04:15 AM

Thanks so much for filling out our survey. We appreciate your feedback and we look forward to serving you next visit. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JJ
gravatar
Joseph J.
Gainesville, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It’s lit
Great service and even better staff
Recommended
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 03/18/2021 12:34 PM

Thanks so much for taking the time to fill out our survey. We appreciate your feedback and we look forward to seeing you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
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