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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Parts replacement
New part put in wasn't completed dealership broke another part and then denied it Said they would replace the part they broke but never ordered it
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2021 07:53 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PQ
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Patrick Q.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Questionable ethics
Additional review of service. On a previous appointment, I was told I needed new front brakes. So before my long road trip in June, I called to make an appointment. I was told it would be two weeks. Didn’t work for me, so I went to tires plus. I still had more than 4mm left. So i went on my road trip with no problems. Now I am having tires plus do my brakes. Quit trying to up sell and more importantly, have integrity. I will buy more cars but not here if I don’t see improvement
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/20/2021 06:41 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Customer service needs to be improved here.
My service rep left for the day without arrangements to have anyone cover my case. As a result, my wife and I sat in the waiting room for at least an hour longer than we should have. That's not right and is not indicative of the type of service I have received here in the past. Something needs to be corrected and in the interest of good customer service something should be done to make this right.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:27 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
AR
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Alexander R.
Wesley Chapel, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Re fixing the mess
What makes a service department great is not the fact that they are good at what they do. They are expected to do that, but more so, when they go beyond and above to fix something that has gone wrong. That in it self take more courage because you may need to take a loss to fix the damaged regardless of how small or big the problem may be. What is alway more important in any business or in life is what you do after the facts has been layout.

This is why I give the service department of Hyundai of Wesley Chapel a five star rating.

Keep on the great work.

Regard
Alex
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/13/2020
Service Type: Maintenance
Category: Service
Good receiving staff, not enough experience mechanic
Went for a simple oil change and a noise on the back tire. To make the story short, the mechanic return the car leaking oil all over my driveway and the noise was still there which was not even check and it turn out after returning that it was the shock absorbers.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 12/14/2020 05:06 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Category: Service
Dignified Diligence
I am very thankful for Johns wonderful help, charisma and attitude and all of his accommodations while servicing my vehicle. Larry was able to help me and able to guide me to Johns direction when additional help was needed. The hard working service they performed was admirable and the perseverance- unimaginable. Extremely respectful. Give them raises or a promotion please! They went beyond the bar of Hyundai excellence and set a wonderful face for the company.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2020
Service Type: Repair
Category: Service
Went for a fix, left with a problem.
K
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/10/2020 02:03 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DP
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Dan P.
Tampa, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The best service.
Larry is quick and efficient. He keeping me informed of the proces. He is frendly and professional.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/07/2022 10:39 AM

Thank you so much for the 5 Star Review Dan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LR
Larry Rosecrants
Verified Customer
Tampa, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service at Hyundai of Wesley Chapel
The service adviser is very important to the experience at Hyundai and Larry is the best!
PAIGE P. from Hyundai of Wesley Chapel responded on 04/06/2022 08:17 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RL
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Robert L.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
10
Category: Service
. Reaffirms my previous faith in Hyundia of WC
My experience on my last visit was the best in a very long time. Larry professional, courteous and knowledgeable. Thank you Hyundia of WS for this excellent employee. Especially in these very difficult time thru the Covid problems.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/06/2022 08:16 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SC
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Scott C.
Wesley Chapel, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Visit
The service and dealership is always very a tentative to the customer.
JOHN W C. from Hyundai of Wesley Chapel responded on 04/05/2022 06:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DB
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Deanna B.
Lutz, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
10
Category: Service
Top notch service!!!
I had my first appt. last week for an oil change and also to get a recall on my SUV fix. Larry was my service advisor. He greeted me right away and explained/answered everything I needed to know about my service. He was very knowledgeable, professional, thorough and quick! He got me in and out of there in no time! Thank you so much Larry for your outstanding customer service!!!
JOHN W C. from Hyundai of Wesley Chapel responded on 04/05/2022 06:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CS
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Candice S.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best service by far
Unbelievable service! So impress how quick, thorough, and informative Larry in service is. So super impressed on how they conduct bussiness! Hey guess, keep up the good work! You guys are amazing!
JOHN W C. from Hyundai of Wesley Chapel responded on 04/04/2022 06:51 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LR
Larry Rosecrants
VB
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Vicki B.
Land O Lakes, FL
2017 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Scheduling problems
It is unacceptable to have to wait 1-2 months for an appointment when you have a problem with your car. My trunk wouldn’t open and I needed it fixed. Ended up just dropping off the car and hoping they could get to it within a few days. Luckily I’m retired! Members of my family have different brands of cars and can get a service appointment with a few days. This needs to be remedied at your dealership. Isn’t it time to stop using Covid as an excuse for limited service?
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:37 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
LS
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Leshundra S.
Pensacola, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
The best Hyundai I've been to! Staff is professional and get the job done.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:35 PM

Thank you so much for the 5 Star Review Leshundra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
BW
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Brandy W.
Zephyrhills, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service
Great customer service
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:34 PM

Thank you so much for the 5 Star Review Brandy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CC
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Cherie C.
Tampa, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
Friendly efficient staff and service
JOHN W C. from Hyundai of Wesley Chapel responded on 03/31/2022 07:05 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
LI
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Lauren I.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Wonderful Experience
Larry and the team at Hyundai of Wesley Chapel made our experience as smooth and seamless as possible. They were helpful and professional. They got my car back to me quickly and it has run perfectly. We were very pleased with the service we received and highly recommend Hyundai of Wesley Chapel.
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 02:03 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JB
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Jennifer B.
Land O Lakes, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I always get exceptional service when I call or come in.
I’ve been there about 3-4 times now and I have had no problems. I have been taken care of each time with quality and exceptional service. Thank you so much for helping me out every time!
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 02:01 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MS
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Michele S.
San Antonio, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
nail in tire
Was taken in immediately. But wait was long
Employees worked with
LR
Larry Rosecrants
RP
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Rosa P.
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service as always!!
Costumer service like a said before was excellent. Larry is friendly and knowledgeable! My car was ready on time. Hyundai Wesley Chapel is the best?
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 07:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MS
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Michele S.
San Antonio, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
nail in tire
Was taken in immediately. But wait was long
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
9
Category: Service
nail in tire
Did not have an appointment to have tire re paired with nail in it. Waited almost two hours but understand they are short staffed. Otherwise the staff was very courteous .
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 07:11 AM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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