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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
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Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
74

Reviews of Matt Brunner

SL
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SUSAN L.
Coeur D Alene, ID
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
9
Category: Service
Great service
Had a scheduled oil change. Was met right on time in the service dept. and service completed in timely manner as I waited in the comfortable lounge area.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:56 AM

Susan, thank you for the great review. We're so glad that everything went smoothly and timely while you waited! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JS
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JOHN S.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Service
Very well informed. Love bringing my vehicle here..?
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:44 AM

John, thank you for the 5 star review! We're very proud that you enjoy taking your vehicle here! We love serving you! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
RP
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ROBERT P.
Blanchard, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
verified customerVerified Customer
10
Category: Service
Oil change/inspection
Thanks for the timely service. It would be nice if the service guy would try harder to get the oil in the engine and not on top of it...lol thank you though guys we appreciate you taking care of our families truck.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:45 PM

Robert, thank you for the kind review. We appreciate you trusting us to take care of your family's truck! We've also passed along your words to our techs to be a bit more careful. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
RS
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RICK S.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customerVerified Customer
10
Category: Service
Great as expected
Oil change price is competitive with anyone. Staff courteous and professional.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:43 PM

Rick, thank you for your great review! We're so glad that your oil change experience went well! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
TH
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TERRY H.
Spokane, WA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customerVerified Customer
10
Category: Service
awesome customer service....
great customer service
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:37 PM

Terry, thank you for the awesome review! We're so glad that you had such a great experience! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
LG
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LEONARD G.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
OIL CHANGE
no problems
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:35 PM

Leonard, thank you for the 5 star review! We're so glad that your oil change went smoothly. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
TP
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THOMAS P.
Post Falls, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
5
Category: Service
Oil change
Mike White Ford has friendly people and I’m always satisfied with the work done. My only complaint is the amount of time I have to wait to schedule a service (oil change), on that I would give you one star.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:34 PM

Thomas, thank you for the 5 star review. We're so glad that you enjoy your service experiences with us. We are working on hiring additional technicians so that we can speed up our wait times. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
AM
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ALLISON M.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Service
Excellent service
Started out as a service appointment. I had a few concerns that I brought up and instead of rescheduling me out another two months, they addressed and fixed everything that popped up! I can’t tell you how much I appreciate that being that it’s middle of winter and I don’t live in town!
Sitting in the lobby, I had two or three other employees just say hi and ask me how my day was going. So everyone is always so friendly every time I am there.
Thank you to the service and parts department!! Bought some swag too!! Thank you also to the others who reach out to those of us sitting in the lobby patiently waiting for our vehicles!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:15 PM

Allison, thank you for the outstanding review. We're so glad that you had such a positive experience! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
JA
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JUDY A.
Dalton Gardens, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Service
Oil change
Na
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:44 PM

Judy, thank you for the 5 star review. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DR
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DOUGLAS R.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
0
Category: Service
ford recall work
The work on my car was completed significantly faster that the initial estimate. Outstanding.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:41 PM

Douglas, thank you for the outstanding review! We're so glad that we were able to beat the time estimate! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
SF
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STEPHEN F.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
9
Category: Service
A good experience
Took my F150 in for service and like always I have always found there service techs friendly. While waiting, the service tech contacted me requesting my authorization to change the cabin filter and air filter. Thanks for your time and great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:55 PM

Stephen, thank you for the good review. We're so glad that your F150 service experience was pleasant and successful. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
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Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Service
Excellent service.
Everyone was very knowledgeable and the service was fast. They checked everything and explained everything to me very clearly as to what they were doing.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:51 PM

Anonymous, thank you for the excellent review! We're so glad that you were pleased with our team and the service that you got! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
CC
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CAROLINE C.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Service
On time. Friendly service.
Always provide answers to my concerns. Clean comfy waiting area.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:32 PM

Caroline, thank you for the 5 star review! We're so glad that you had a pleasant and comfortable experience! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
8
Category: Service
Recommended
Quick and efficient. Long wait for an appointment however.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:22 PM

Thank you for the 5 star review! We're so glad that your service went well. We are working on bringing in more technicians to try and reduce wait times! Stay tuned! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JA
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JOHN A.
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
9
Category: Service
My experience!
Always good service! Wish repairs were faster but, I’ll take quality over time every time!!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:51 AM

John, thank you for the 5 star review! We're glad that you have had consistently good service! We hope that with every visit, you find us a little bit faster and a littler bit better, as that is always our goal! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
GR
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GABRIEL R.
Blanchard, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Service
Very friendly
I truly believe the service group like their jobs. If they do not they make it look like they do. I was so pleased that my truck was done so quickly. Lisa was also very nice to work with scheduling my appointment.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:12 PM

Gabriel, thank you for the 5 star review! Our service team is very proud of the work that they do and we will be sure to pass along your kind words to both the team as a whole and Lisa for her part! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Service
Great Service
Great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:06 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
JP
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JOHN P.
Post Falls, ID
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
9
Category: Service
Well done
Only problem was waiting so long to get an appointment to change oil otherwise great.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:02 PM

John, thank you for the kind review. We are actively looking to add more technicians to our team to help shorten wait times. Fingers crossed that we will be getting some more team members soon!

Employees worked with
MB
Matt Brunner
DS
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DEBRA S.
Ritzville, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Service
Great Service
Mike White Ford is a dealership that has fantastic employees in all areas. From sales to service they always are courteous and spend time explaining everything you need to know about your vehicle. The service is prompt and thorough.
I drive 90 plus miles I am so satisfied with this dealership!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:01 PM

Debra, thank you for the fantastic review! We're honored and grateful that you choose to drive so far! We promise to keep continually improving so that we can keep making the drive worthwhile! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
RK
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ROBIN K.
Blanchard, ID
Ford Flex
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Service
Oil change service
Excellent customer service and care. Thank you for making me feel comfortable while I waited during a snow storm!?
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 01:58 PM

Robin, thank you for the excellent review! We're so glad that we were able to help you feel a little more comfortable during the storm! Stay safe out there!

Employees worked with
MB
Matt Brunner
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