MATT AUSTIN

Mrs Rooks

This survey is a direct reflection of service. I think your issue stems with sales. Could you please re score us with a five star for service. 

Thank you for the five star survey.

Ray

You paid the same price every customer pays. You were sent an itemized list of charges and you approved it. Every ticket generated has a hazard waste fee at all of our stores. We are very transparent and have an outstanding reputation in our community. We do not steal from anyone.

Mrs Starks

We apologize for the poor shuttle service. We have tried contacting you several times to better understand what occurred. We strive to provide five star service , so your feedback is greatly appreciated. 

Thank you for the five star survey.

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

We will be in touch with you shortly to discuss your concern. We look forward to speaking with you.

We are very transparent and are more than happy to show you why we recommend anything and explain it. We work on Hyundai vehicle's  every day and have a lot of insight about the product. We love what we do and want to make sure you have all the information about your vehicle.

Thank you for the five star survey.

I Apologize for the poor communication. We will be reaching out to you shortly to better understand what happened so that we make sure you get five star service from us.

Mr. Bannaga

The process is the same for all of our customers. We charge a diagnosis fee to determine what is wrong with a vehicle when a vehicle is over 5 years and over 60 thousand miles. A diagnosis for a concern with a vehicle is very different than a multi point inspection. A multi point inspection is free when your vehicle is serviced with us, it is a visual inspection for example, Brakes, lights, oil leaks. Toyota and other manufacturers do not diagnose a vehicle for free. The diagnosis fee pays for the technicians time for figuring out what is wrong with a vehicle if you decline to repair the vehicle and it is not covered under the manufacture warranty. For example if you have a check engine light on and your vehicle is over 60 thousand miles , that would be considered a diagnosis and we would ask you for a diag fee. If we determine the issue is covered under warranty you would not be charged anything. If we determine the issue is not covered under warranty and you chose to pay to have it fixed , you would only be charged to repair the vehicle. If you decline to have it fixed than you would pay the diagnosis fee and that covers the technician for his time. Hopefully i have been able to clarify the differences. If you have any questions at all please feel free to contact me and we can discuss . I am more than happy to help you with your vehicle issues.

Mr. Wass

We service what you ask. If you brought your vehicle in for recalls only, then we will only do recalls. When your advisor goes over any recommendations with you , the low tire light should have been discussed and addressed. Often times there is a sensor issue and just putting air in a tire does not resolve the issue. Your advisor is there to serve you, and if you have any questions or concern please feel free to discuss with him. I apologize your advisor Matt Austin did not recognize you , he averages around 25 customers a day. I will make sure i discuss your experience with him so that it will not happen again.

Sorry for any inconvenience we have caused Mr. Wilkin. I will be sure to have a meeting with out staff to make sure they are correctly following there processes.

Thank you for the Rescore on the survey Mr. Wilkin.

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
JOE BAJALIA
jbajalia@tameron.com

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
JOE BAJALIA
jbajalia@tameron.com

Not sure why you feel like we are so expensive. You have had one oil change and a 7500 mile service done to your vehicle and you have a total of 120 dollars invested. Between the two services that comes out to 60.00 dollars a service and you have factory parts and factory trained techs working on your investment.  We also manage all of your recalls or campaigns and perform those updates as needed. There is a lot more value with us than with competitors.

I apologize for the poor service you received. You have been a long time customer of ours and i hope this incident will not keep you from coming back to us. I don't think you have had any other issues with us. Please give us another opportunities to redeem ourselves. I will resend you another survey to fill out. Please ask for me at your next visit so that i can make sure that your visit with us is perfect. We aim to give 5 star service and get 5 star survey's.

Mr. Ritenburgh

I apologize for the leaking oil and for any inconvenience we have caused you. I am glad you came back so we could resolve your oil leak issue. Our technicians do make mistakes, fortunately it is not common. We strive to give our customers our best and it seems we did not deliver. I hope you can accept my apology , and hopefully you can give us another try.

Thank you for the wonderful comments. We are proud of our service team.

Mrs. Hardy

It is unfortunate you had an issue with your vehicle. It took sometime time to recieve all parts needed to do the repairs. We appologize for the repairs taking as long as it did.