Business Solutions
SureCritic / Hyundai Dealer / Lia Hyundai of Hartford / MATTHEW P BARTMAN
MB

MATTHEW P BARTMAN

Lia Hyundai of Hartford
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(52 reviews)
75

Reviews of MATTHEW P BARTMAN

MT
gravatar
Mohammed T.
Middletown, CT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service.
Always give excellent services.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/31/2020 06:48 AM

Thank you! We work hard for our Customers. Thanks again!

Employees worked with
MB
MATTHEW P BARTMAN
AJ
gravatar
Arthur J.
Hartford, CT
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dependable repair shop
Exceptional service in a timely fashion.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/25/2020 06:53 AM

Thank you Arthur!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
East Hartford, CT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The best
Very friendly staff.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/07/2020 12:04 PM

Thank you very much!

Employees worked with
MB
MATTHEW P BARTMAN
JM
gravatar
James M.
Windsor, CT
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!!
These guys are amazing! Because of Hyundai's warranty I was able to replace my engine for free!!
Recommended
Dane M. from Lia Hyundai of Hartford responded on 07/31/2020 02:08 PM

Thank you so much for the great review, we appreciate your business!

Employees worked with
MB
MATTHEW P BARTMAN
LA
gravatar
Leroy A.
Hartford, CT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service
Good service, helpful staff, Matt helped me and was was very nice and treated me very well
Recommended
Dane M. from Lia Hyundai of Hartford responded on 07/31/2020 04:36 AM

Thank you for the review, we appreciate the feedback!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Windsor, CT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Great service
Recommended
Dane M. from Lia Hyundai of Hartford responded on 07/28/2020 07:10 AM

Thank you for the positive feedback, we appreciate it!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Bolton, CT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very good service dept.
Fast and good as usual.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/03/2020 12:31 PM

Thank you!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Bloomfield, CT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly customer service
i was treated with kind from the technician. no pressure whatsoever from him to perform unnecessary work. the sticker on the windshield stated that the vehicle was sanitized after the oil change. thank you for that.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 07/13/2020 06:24 AM

Your Welcome, Thank you for letting us service your vehicle, see you next time.

Employees worked with
MB
MATTHEW P BARTMAN
DR
gravatar
David R.
Northford, CT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
availability of appointment options
even though this dealership is the farthest from me, it seems they have a better selection of appointment options then the other dealerships in my area. And, it's faster! The staff is always friendly and accommodating.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 07/09/2020 01:10 PM

That's what we like to hear! Thank you!

Employees worked with
MB
MATTHEW P BARTMAN
HC
gravatar
Helen C.
Hartford, CT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Waited on right away was out within an hour.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/25/2020 06:53 AM

Thank you, this is our goal every time! your feed back is much appreciated! thanks again.

Employees worked with
MB
MATTHEW P BARTMAN
LR
gravatar
Lourdes R.
Bristol, CT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professionals
Excellent
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/12/2020 06:27 AM

Thank u!

Employees worked with
MB
MATTHEW P BARTMAN
ND
gravatar
Nyla D.
Manchester, CT
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Phone communications
I never received a call that the part was in when i was told at the time of the oil change back in the beginning of may it was a month before i found out it was in not right
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/11/2020 09:45 AM

Hello Nyla,
 My name is Gavin as I am the Service Manager for the Dealership, I truly apologize for the mix up with the notification process. I will find out what went wrong and correct the matter, so it does not happen again. Please let us know if you need anything in the meantime. Thanks again for letting us service your vehicle.

Employees worked with
MB
MATTHEW P BARTMAN
CB
gravatar
Charmin B.
Hartford, CT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service at Lia
Lia Hydinda is an exceptional dealer when you’re looking to buy are service a car they go the last mile to make their costumers well satisfied before leaving the location.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/22/2022 12:13 PM

Thank you so much!

Employees worked with
MB
MATTHEW P BARTMAN
JH
gravatar
Janice H.
Hartford, CT
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
A very good
The service that I received was great. I enjoy going there. Nice customer service and workers.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022 12:13 PM

Great customers make it easy!!! Thank you so much.

Employees worked with
MB
MATTHEW P BARTMAN
MI
gravatar
Maricelis I.
Newington, CT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Service department did an excellent job
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022 12:14 PM

Thank you so much! Always a pleasure.

Employees worked with
MB
MATTHEW P BARTMAN
RW
gravatar
Robert W.
South Windsor, CT
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Like my N Line Sonata
I like my N Line Sonata
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/11/2022 08:34 AM

Hello Bob,
  Thank you for understanding the matter we were having with obtaining your seat part but the good news is that my Parts dept. manager informed me that we just got in the correct part to perform your repairs. I will ask my advisor to reach out and set up your vehicle's visit. Thanks again for understanding.

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Bolton, CT
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
6
Category: Service
Made things right
The service manager reached out after I had not the best experience with the service department and offered to repair the car but I had already had it fixed so instead refunded the diagnostic charge. It’s always good to see businesses reach out to customers and make things right as well as gather information to improve how they operate.
Employees worked with
MB
MATTHEW P BARTMAN
DR
gravatar
David R.
Chaplin, CT
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
excellent service
The service provided by Lia Hyundai is exceptional highly recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/28/2022 07:23 AM

Thank you, Great Customers!

Employees worked with
MB
MATTHEW P BARTMAN
JP
gravatar
Jeffrey P.
New Hartford, CT
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Overcharged
Tell the truth and don’t screw people over.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/10/2022 06:03 AM

Hello,
 I am going to reach out to you by phone to discuss your visit with us. Thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022 09:29 AM

Sir ,
     I can completely understand that you are busy with things, but it is very important to me that we resolve this matter.I am more than happy to use email and or this reply to communicate. I wanted to start off with an apology, as it is not our intentions to take advantage of anyone at any time. With that said Please allow me to offer an Oil change service at no charge to you to put things at easy with us. The oil additive is something that we have added to our oil change service about a year ago as we (dealer) have seen a tremendous change in engine life/longevity for the good, it also backs up with a warranty if their process is followed, Anyway please let me know if I can do anything else to resolve this matter as the star grading is very important to everyone here at the dealership and if you feel that this matter is resolved I will then ask you to consider re scoring the survey. Please let me know your thoughts. Thank you
 

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Bolton, CT
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
6
Category: Service
Made things right
The service manager reached out after I had not the best experience with the service department and offered to repair the car but I had already had it fixed so instead refunded the diagnostic charge. It’s always good to see businesses reach out to customers and make things right as well as gather information to improve how they operate.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2022
Service Type: Repair
0
Category: Service
Terrible experience
Brought car in for recalls and issue with fuel light coming on and off with full tank of gas. Was told car needed a fuel pump replacement for a bad sensor. Sensor is part of the fuel pump and can’t be separated. It was also suggested that due to the milage of my car I have the transmission flushed and filter changed. I informed the service department that the milage doesn’t match the drivetrain as the motor and transmission had been replaced by Hyundai around 80,000 Miles. They should already have this information with the car history. As far as the fuel pump I was quoted $780 and change for the part and they needed payment in full to order. Then pay labor at $250 an hour when the part came in. Total was shy of $1100 for the repair. I declined the repair and took my car elsewhere. The fuel pump didn’t need replacing and the sensor slides off the fuel pump and unplugs from a harness. The part cost $28 and change and the other shops labor rate is $195. Took an hour to make the repair. Total cost was under $300 and the problem is fixed with an OEM part. Glad I went elsewhere. Being a car guy and raised around repairing vehicles I suspected that price and explanation from your dealership was very high and the pump being replaced was not necessary as it wasn’t a pump issue. I can’t imagine other customers who are not car savvy and paid the price without knowing. I won’t be referring anyone or taking my vehicle there for any repairs including recalls.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/07/2022 01:53 PM

Hello, my name is Gavin as I am the service manager for the dealership. Please allow me to review your visit with us and I will reach out to you by phone. thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022 07:56 AM

Sir Thank you for taking the time and speaking with me, I am also happy that we could resolve this and you understanding. Please let me know should you need anything, email or phone I am here, I am also having my office mail out what we talked about. I am going to send another email with a blue box link to clink on to get to the survey and re score it for us. Thanks again

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/21/2022 08:15 AM

Hello Sir,
 Just wanted to check in with you, please let me know that you received the mail sent to you and also the link to the survey. Thanks

Employees worked with
MB
MATTHEW P BARTMAN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.