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SureCritic / Hyundai Dealer / Rick Case Hyundai Roswell / MICHAEL ENNIS
ME

MICHAEL ENNIS

SERVICE ADVISOR
Rick Case Hyundai Roswell
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(51 reviews)
78

Reviews of MICHAEL ENNIS

LH
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Lyndsy H.
Norcross, GA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Maintenance
Category: Service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/23/2021 07:47 AM

What can we do to improve your service experience?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
RK
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Robert K.
Alpharetta, GA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service experience
Brake replacement completed in less than 2 hours, and pricing was better than expected due to $100 in rebate coupons provided by dealership. Have had my Santa Fe serviced at Rick Case for the past four years, since moving to Georgia, and all of my service experiences have been excellent. Work performed in a timely manner with no problems after completion. Service staff have always been very friendly and helpful.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/18/2020 06:15 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BC
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Bobbie C.
Roswell, GA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service was great.
The new service guys did an great job.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/20/2020 07:12 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Alpharetta, GA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Service
Very easy to deal with, friendly, polite, prompt.
I called first to order a spare tire for my elantra. That was done lightening fast. The next day I came by and it was installed. While there I made an appt for my 75k check up. They accormodated my time needs.
I brought the vehicle in on time, work proceeded promptly. The only snag was correcting a problem resulting from a non-original nut having been used on one of my tires by a "cheaper" service location. Lesson learned!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2020
Service Type: Maintenance
Category: Service
75k check up
All went well.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2020 09:25 AM

Did Mike answer any questions you had?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/20/2020 01:25 PM

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
VG
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Valentin G.
Atlanta, GA
2014 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service all around
Staff was very knowledgeable and professional, all the services were performed great
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/17/2020 11:52 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
ES
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Earl S.
Roswell, GA
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customer Verified Customer
Category: Service
Great work
These guys are the best
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2020
Service Type: Repair
Category: Service
Good all around
Good crew
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/16/2020 08:54 AM

What can we do to improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
CO
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Chad O.
Conyers, GA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Lypheline
Great experience with quick service !!!!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/21/2020 05:15 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
AA
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Abbas A.
Canton, GA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
verified customer Verified Customer
Category: Service
Great job Mike
Mike was awesome!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2020
Service Type: Repair
Category: Service
Mike is great
Mike did good
Recommended
AMANDA S. from Rick Case Hyundai Roswell responded on 08/30/2020 10:54 AM

What can we do to improve?

Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BB
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Bruce B.
Kennesaw, GA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast Service
Mike Ennis the service writer took in my wife's Equus brought in on tow truck due to a bad alternator. Mike and his mechanic got the alternator on before closing so my wife could have her car back same day.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/11/2020 11:48 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
MD
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Mireya D.
Roswell, GA
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent place
Good place
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/10/2020 05:10 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
SH
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Susan H.
Woodstock, GA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
All service done in a timely matter.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/21/2020 12:12 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
PB
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Penny B.
Roswell, GA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ALL I HAD HOPED FOR!!!
Efficient, timely, pleasant, spot-on service!!!!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/13/2020 05:02 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BB
gravatar
Bruce B.
Kennesaw, GA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mike Ennis
Mike Ennis made my experience painless.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/23/2020 07:34 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
TZ
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Tanja Z.
Atlanta, GA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great dealership, even greater service advisor
I have two Hyundai and am happy with both. My service advisor Mike switched locations and the fact that I followed him to this location says everything! Mike always keeps me informed and makes sure everything is well taken care of.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/02/2020 04:55 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Roswell, GA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Mike in the Service Department was AWESOME!
My Hyundai Genesis was recently to the dealership with complete electrical failure.
Service Advisor Mike and Technician Jason were very quickly able to diagnose and correct the problem.
Thank you both for quick and efficient service!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/28/2020 04:48 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
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