Business Solutions

ME
gravatar

MICHAEL ENNIS

SERVICE ADVISOR
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(51 reviews)
78
Send a Message to MICHAEL

JH
gravatar
Jack H.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2020 Veloster NPP synthetic oil change
Timely, friendly and good results. Amazing with today's lack of a workforce, inflation, high gas prices (courtesy of LGB), this place is terrific. Can't say enough of how great an experience it was, please don't edit my comment.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/23/2022

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MO
gravatar
Michael O.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Category: Service
Very professional
Michael is simply great at what he does. Takes his time to explain things that will be done or had been performed.

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customer Verified Customer
10
Category: Service
Great Experience aa
Been a customer for a while now and it's obvious customer satisfaction is key as they pay attention to details. Vehicle is worked on on-time, and my car is happy again.

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customer Verified Customer
10
Category: Service
Great Experience aa
Been a customer for a while now and it's obvious customer satisfaction is key as they pay attention to details. Vehicle is worked on on-time, and my car is happy again.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Maintenance
8
Category: Service
Good service...Always room for improvement
So far so good. Been using them for a while and I've never had issues. No complaints. Great staff and service.
ANTHONY D. from Rick Case Hyundai Roswell responded on 03/15/2022

THANK YOU FOR FEEDBACK!!

BRUCE V. from Rick Case Hyundai Roswell responded on 03/15/2022

Thank you for your feedback we will reach out to you.


RR
gravatar
Robert R.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Customer Centricity
Great customer service. Thanks Mike!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/11/2022

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

HR
gravatar
Hayden R.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customer Verified Customer
10
Category: Service
Great team at Roswell!
Always able to get me in and out super fast!

HR
gravatar
Hayden R.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customer Verified Customer
10
Category: Service
Great team at Roswell!
Always able to get me in and out super fast!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2022
Service Type: Repair
10
Category: Service
Great work!
Always a pleasure at Roswell service!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/18/2022

HOW CAN WE IMPROVE?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/18/2022

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JR
gravatar
Jo R.
Leesburg, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
They have serviced me well and flushed me well. It feels like new.

SS
gravatar
Sheilah S.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
We took our Genesis in for some issues. Mike was outstanding! We had to wait a few minutes to get checked in but once we were, he was able to get us out quickly. We dropped off our car and received it back in a reasonable amount of time.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/28/2021

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BB
gravatar
Bruce B.
Kennesaw, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service Team
I've have both of my vehicles serviced at Rick Case Genesis Hyundai of Roswell. Service Writer, Mike Ennis has made sure that my Equus and G70 are service right. Everything that we've asked to be checked on has been done and even more

We purchased an extended warranty on our Equus and so far it has paid off 10 times over.

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customer Verified Customer
10
Category: Service
Will come back
I always get my oil change here. They always know what they’re doing.

WP
gravatar
William P.
Atlanta, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Love my Kona
This is my third Hyundai, and it won’t be my last. They do need to improve blue link communication emails, however, as I was informed that I was overdue for scheduled maintenance and it was urgent that I bring the car in, which I found out was untrue once I arrived at the dealer.

It would have saved me a lot of time, money and gas if their records were up to date. Great idea, but poorly implemented.

AM
gravatar
Arisa M.
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Took my car for maintenance
I highly recommend Mike, the service department personnel.
Thank you always for your great service as always.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2021

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
gravatar
Robert S.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality Dealer & Automobile
I purchased my Sonata Limited from this dealership more than 5 years ago and I cannot be happier with my decision. The dealership has been consistently excellent in every area over the years and I would recommend to anyone. They have maintained my Sonata in perfect condition and show professionalism at all times. I would recommend this automobile to anyone looking for a quality and value and this dealership to anyone looking for superior service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2021

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KC
gravatar
Kimberly C.
Ellijay, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service.
Great people and excellent service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2021

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customer Verified Customer
10
Category: Service
Will come back
I always get my oil change here. They always know what they’re doing.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Maintenance
10
Category: Service
Better than the one I usually go to
I like this place than the other one Hyundai service.
BRUCE V. from Rick Case Hyundai Roswell responded on 11/08/2021

Thank you for your feed back. Thank you for the rescore

BRUCE V. from Rick Case Hyundai Roswell responded on 11/24/2021

Thank you so much for the rescore have a great Thanksgiving.


Verified Customer
Lawrenceville, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
8
Category: Service
So far service provided very satisfactory
Car serviced and so far working properly.

CS
gravatar
Christopher S.
Woodstock, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Excellent service

Verified Customer
Lawrenceville, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
8
Category: Service
So far service provided very satisfactory
Car serviced and so far working properly.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2021
Service Type: Repair
3
Category: Service
Very disappointed this time
After rwo visits problem still exist. Hazard light on gets reset by dealership technician before getting home light goes on again.
BRUCE V. from Rick Case Hyundai Roswell responded on 10/15/2021

Thank you for feed back and the opportunity to make it right. Mike really cares.


Verified Customer
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Very good service
I got my brakes done there. Good price, quick, and efficient
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/22/2021

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.