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SureCritic / Hyundai Dealer / Rick Case Hyundai Roswell / MICHAEL ENNIS
ME

MICHAEL ENNIS

SERVICE ADVISOR
Rick Case Hyundai Roswell
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(51 reviews)
78

Reviews of MICHAEL ENNIS

GA
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Guillermo A.
Atlanta, GA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service at Rick Case Hyundai
Easy service and short wait time. Will return for my next service appointment.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/29/2021 11:35 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
SD
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Shruti D.
Alpharetta, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/28/2021 05:10 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BM
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Bill M.
Ball Ground, GA
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customerVerified Customer
Category: Service
They listen and care about customers
I had a issue that resulted from a miscommunication and Mike in service took time to listen to my concerns and worked quickly to resolve them. This is first class customer service that I received not only today but for 4.5 years that I have been a customer of Rick CasebHyundai in Roswell, Georgia!!!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
RB
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Randall B.
Alpharetta, GA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service and better people
Love the staff at Rick Case Hyundai in Roswell, GA. Friendly, courteous and know me and my car. This is my second Genesis from Rick Case and I like my experience so much, my son bought a Hyundai from them.
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BB
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Bruce B.
Kennesaw, GA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Always backs up it's products
I just bought a 2021 G70 Genesis. This is the fourth Hyundai/ Genesis vehicle I've owned. My wife currently has a CPO 2014 Equus.

Both cars are currently serviced at Rick Case Hyundai/ Genesis of Roswell. Mike Ennis is my service writer and always makes sure our cars are well maintained and that our loaner cars are available when needed. We've used the concierge service to have loaner cars dropped off and our cars picked up and it makes life so much easier when you are running a tight work schedule.

Mike Ennis has proven to is that Rick Case cares about his customers.
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Roswell, GA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisors actually seem to care
We have four Hyundai’s all from Rick Case. During warranty time of course we would take our cars into the dealership for service, but a couple of them are now out of warranty. Yet, we still return because your service advisors care, actually remember us, and always take good care of our cars. Particular service advisor stand outs are, Michael and Ian. Also, Drew and André we’re outstanding while they were there, though I don’t believe are there any longer. Anyway, keep up the good work.
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
WM
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William M.
Alpharetta, GA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people and service
Service great on time honest
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
JH
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Jessica H.
Smyrna, GA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall review
They were great. It was fast and everyone was super nice
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
RK
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Robert K.
Alpharetta, GA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service experience
Brake replacement completed in less than 2 hours, and pricing was better than expected due to $100 in rebate coupons provided by dealership. Have had my Santa Fe serviced at Rick Case for the past four years, since moving to Georgia, and all of my service experiences have been excellent. Work performed in a timely manner with no problems after completion. Service staff have always been very friendly and helpful.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/18/2020 06:15 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Canton, GA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service personnel
My Service Representative, Mike Ennis, was excellent!!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Alpharetta, GA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Category: Service
Very easy to deal with, friendly, polite, prompt.
I called first to order a spare tire for my elantra. That was done lightening fast. The next day I came by and it was installed. While there I made an appt for my 75k check up. They accormodated my time needs.
I brought the vehicle in on time, work proceeded promptly. The only snag was correcting a problem resulting from a non-original nut having been used on one of my tires by a "cheaper" service location. Lesson learned!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BC
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Bobbie C.
Roswell, GA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service was great.
The new service guys did an great job.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/20/2020 07:12 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Atlanta, GA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
Thank you
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
VG
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Valentin G.
Atlanta, GA
2014 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service all around
Staff was very knowledgeable and professional, all the services were performed great
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/17/2020 11:52 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
ES
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Earl S.
Roswell, GA
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customerVerified Customer
Category: Service
Great work
These guys are the best
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
JM
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John M.
Alpharetta, GA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mike Ennis
Mike Ennis knows how to please a customer and do the job right!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
CO
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Chad O.
Conyers, GA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Lypheline
Great experience with quick service !!!!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/21/2020 05:15 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BT
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Brenda T.
Alpharetta, GA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
awesome job
wow what a dealership!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
AA
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Abbas A.
Canton, GA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
verified customerVerified Customer
Category: Service
Great job Mike
Mike was awesome!
Recommended
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
BB
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Bruce B.
Kennesaw, GA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service
Mike Ennis the service writer took in my wife's Equus brought in on tow truck due to a bad alternator. Mike and his mechanic got the alternator on before closing so my wife could have her car back same day.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/11/2020 11:48 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
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