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SureCritic / Hyundai Dealer / Joe Machens Hyundai / MARK HOFFMAN
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MARK HOFFMAN

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 reviews)
74

Reviews of MARK HOFFMAN

Verified Customer
Columbia, MO
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Vehicle service
Staff are friendly and approachable. My car service was done in no time.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/20/2021 06:00 AM

Thank you for your review! We appreciate it very much! Happy Holidays! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
PJ
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Pamela J.
Columbia, MO
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Last Minute Lube, Oil and Filter Before a Holiday Trip
I worried that it had been a while since I had my Accent serviced. I knew I had to get it done since I was leaving to go back home for the Thanksgiving Holiday with about a 500 mile round trip. Figured I'd be there at the service center till noon. But, it was the chance I had to take. Better to be late and safe than a little early and stranded. But, the service person took me right in. And, within a half hour the job was done! So, I was not late leaving Columbia and I was safe to make the trip.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/30/2021 06:36 AM

Pamela, thank you so much for your review and your kind words! We are thankful that you chose Joe Machens Hyundai for your vehicle needs! We are glad that you made it to you family Thanksgiving safe and sound. Once again, thank you from all of us here at Joe Machens Hyundai! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
LH
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Laura H.
Fulton, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Always great service.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/29/2021 05:58 AM

Laura, thank you so much for your review! All of us here at Joe Machens Hyundai appreciate very much! Thank you for choosing Jor Machens Hyundai Service Department! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
SF
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Susan F.
New Franklin, MO
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Always pleased with the service provided at this service center! Excellent!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/24/2021 05:54 AM

Susan, all of us here at Joe Machens Hyundai thank you for your review! We are so thankful for your business and look forward to doing future business with you! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
DJ
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Donna J.
Fayette, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
10
Category: Service
Confidence restored
After going back into the service department and talking with the manager I feel better about my service.
Employees worked with
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MARK HOFFMAN
DJ
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Donna J.
Fayette, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
10
Category: Service
Confidence restored
After going back into the service department and talking with the manager I feel better about my service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2021
Service Type: Maintenance
7
Category: Service
Oil change
I do not like these. Read what I wrote inside.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/22/2021 07:14 AM

Thank you for coming by to speak with me in person.  I greatly appreciate your candor.  I apologize for the inconvenience and safety hazard this presented.  I look forward to seeing you and the little man in training again in the near future.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
DN
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David N.
Columbia, MO
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Routine service
My oil change and rotation were completed quickly.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/22/2021 07:38 AM

David, thank you for expressing the issue that you had when you were here for your last visit. Thank you for also talking with us via phone call and we are to be sure that the future services you have here as well as out other guest that this will not happen again! We greatly appreciate you chosing Joe Machens Hyundai Srvice Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
RL
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Rita L.
Sunrise Beach, MO
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
I was in & out of service in 15 minutes.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/17/2021 12:53 PM

Rita, thank you so much for your wonderful 5 star review! We greatly appreciate it and we are happy that your visit with us was quick and efficient! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
RR
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Robert R.
Columbia, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Totally Awesome
This crew is outstanding- by far the best I've seen. Mark Hall is so professional and detailed!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/03/2021 06:55 AM

Robert, thank you for your kind review! Glad that you're always satisfied with your visit! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
TH
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Thomas H.
Bucklin, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast, courteous, FREE!
I’ve bought six cars at this dealership, but never had them serviced there because of the distance from my home. But the free service was too good to pass up. And the treated me just like a paying customer%!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/01/2021 08:09 AM

Thomas, thank you so much for your review! We appreciate very much! Thank you so much for coming to see us, espically living a distance away! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
avatar
MARK HOFFMAN
Verified Customer
Columbia, MO
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
NA
NA
Employees worked with
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MARK HOFFMAN
JD
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June D.
Columbia, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service survey
Service was outstanding and efficient and within the timeframe promised.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/19/2021 09:31 AM

June, thank you for your review and coming to us for your vehicle needs! Happy that your shuttle ride was excellent! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
avatar
MARK HOFFMAN
Verified Customer
Moberly, MO
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Tire Purchase
I just purchased 4 new tires from Machens Hyundai. The pricing is competitive for quality tires and the service is excellent. I highly recommend them!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/19/2021 09:26 AM

Thank you for for your 5 star review! Joe MAchens Hyundai is proud to be here for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
avatar
MARK HOFFMAN
Verified Customer
Lake Ozark, MO
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Dealership store outdated
Don't expect this dealership to go out of their way much after the sale
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/06/2021 03:36 PM

I apologize for your poor experience and would like to alleviate any concerns with this visit.  Please, reach out to me at your earliest convenience.

Justin Kertz
Service Manager
Joe Machens Hyundai
573-474-7400
Employees worked with
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MARK HOFFMAN
JD
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Jennifer D.
Columbia, MO
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast and Friendly
Clean facilities and great experience.
MERANDA D. from Joe Machens Hyundai responded on 08/30/2021 02:16 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
LH
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Laura H.
Fulton, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car maintenance
Great customer service
MERANDA D. from Joe Machens Hyundai responded on 08/30/2021 09:47 AM

Thank you for taking the time out of your day to give us feedback! 

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
MARK HOFFMAN
Verified Customer
Pilot Grove, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Recall work
Scheduling was super easy! Work was done in a timely manner.
MERANDA D. from Joe Machens Hyundai responded on 08/17/2021 08:55 AM

Thank you for taking the time out of your day to give us feedback! I'm sorry about the price increase with the oil changes. We are seeing an increase in a lot of things through out the shop, we do apologize for any inconvenience. We always try to keep updated changes posted on the front of the service advisers desk. If you have any further questions, please don't hesitate to contact me. 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
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