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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

DD
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Daniel D.
Queen Creek, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy
Bringing my car to San tan Hyundai is always a delight they always manage to get me in n out quickly
Recommended
Cara M. from San Tan Hyundai responded on 10/11/2019 01:34 PM

Daniel,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AA
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Amanda A.
Queen Creek, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Mario was great! Got an oil change and took less time then I was quoted!
Recommended
Cara M. from San Tan Hyundai responded on 10/11/2019 01:31 PM

Amanda,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership!
Thoughtful service. Quick and reliable!
Recommended
Cara M. from San Tan Hyundai responded on 10/10/2019 03:36 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Queen Creek, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Friendly staff and they don’t try to push other services on you
Recommended
Cara M. from San Tan Hyundai responded on 10/10/2019 02:56 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
WW
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William W.
Chandler, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
It’s working with the Man, the Myth, the Legend, Mario Macias!! He has a has all the right stuff for getting the job done!!
Recommended
Cara M. from San Tan Hyundai responded on 10/10/2019 02:54 PM

William,
Thank you for your response! We are pretty proud of Mario! We are pleased to hear you are too! We are here if you need anything. Have a great day! 

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintance service
Outstanding service on my car, Mario Macias noticed the window buttons were delaminating and placed an order to get them replaced.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/07/2019 06:51 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great week.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JG
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John G.
Queen Creek, AZ
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John Gilbertson
Xlnt service
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/07/2019 06:36 AM

Good morning.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Have a great week.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MM
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Michael M.
Gilbert, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario’s a nice guy
Mario was very attentive, helpful and friendly when I arrived and took my questions with a smile and convinced me, he’s got this, so don’t worry. I didn’t!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/07/2019 06:33 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great week.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LL
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Lilly L.
Gilbert, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
I love coming here to get my work done every time I’m in Arizona.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/07/2019 06:29 AM

Good morning.  Thank you for respondiing to our survey with the great commnets.  We truly appreciate it and look forward to seeing you next time.  Have a great week.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RT
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Rodney T.
Chandler, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai
Great dealership with an excellent service department.
Recommended
Cara M. from San Tan Hyundai responded on 10/04/2019 02:43 PM

Rodney,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
2017 hyundai tucson
excellent service department
Recommended
Cara M. from San Tan Hyundai responded on 10/04/2019 02:41 PM

Thank you for your response. We appreciate you and your business. We look forward too helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BS
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Brian S.
Mesa, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Their friendliness and being so professional
In the past three years I've had nothing but excellent service at San tan Hyundai and I look forward to continuing many more years with San tan Hyundai
Recommended
Cara M. from San Tan Hyundai responded on 10/02/2019 03:18 PM

Brian,
Thank you for your response. We appreciate you and your continued loyalty. We look forward to helping you at your next visit!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DN
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Daniel N.
Gilbert, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good people and service. Need to tweak customer communication.
Service seems to be a little distance. Sitting in waiting area I was texted yes or no on replacing filters. Told a service over $100.00 is needed, again asked yes or no answer. Not a strong dealer-customer contact. Mario was able to have oil change meet my tight schedule. He performed well. My complaint is using text rather than face to face when I am sitting 60 feet away for both questions.
Recommended
Cara M. from San Tan Hyundai responded on 10/02/2019 03:13 PM

Daniel,
Thank you for your response. We apologize for the lack of personal contact! We appreciate you and your time spent here at San Tan Hyundai. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DM
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Daniel M.
Gilbert, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer service reps are excellent
The customer service reps are excellent.
Recommended
Cara M. from San Tan Hyundai responded on 09/25/2019 03:50 PM

Daniel,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JJ
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Judy J.
Chandler, AZ
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is still the best!!
Mario is great!! I never ever have any complaints but this time I have one. I know that the service guys dont have to wash our cars during an oil change and believe me they always do a superb job but this last time I am not sure what they did but something was smeared all over my hood,windows, sides of the car.It took a lot of rubbing to get this off.Almost like they used an oily rag. So I hope this doesn't happen again.Never have any problems and like I said I know they dont have to wash my car but please be careful what u wipe on my car.Thank you.
Recommended
Cara M. from San Tan Hyundai responded on 09/20/2019 03:35 PM

Judy,
Thank you for your response. We apologize for your last visit. We will make sure we clean every inch of your vehicle before you pick it up! We appreciate you also taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara
 

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LV
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Liz V.
Gilbert, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department is great!
Service has always been easy to schedule and the advisors are great to work with!
Recommended
Cara M. from San Tan Hyundai responded on 09/19/2019 09:36 AM

Liz,
Thank you for your wonderful response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Completed the work in a timely manor. called when it was completed and left instruction that were clear anc concise.
Good job all around!
Recommended
Cara M. from San Tan Hyundai responded on 09/18/2019 01:54 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AM
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Anthony M.
Mesa, AZ
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Just went in for oil change, they did a great job. Car came back clean with work done and in less than 40 min
Recommended
Cara M. from San Tan Hyundai responded on 09/18/2019 12:18 PM

Anthony,
Thank you for your response. We appreciate you and your business. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RL
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Ruth L.
Apache Junction, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They do very good work there
This is the Second car that I bought from them and I go back to get oil changed and everything they do is good work that’s why I buy the car there and take it back every time if anything is wrong with the car to get the Tires checked.
Recommended
Cara M. from San Tan Hyundai responded on 09/18/2019 12:00 PM

Ruth,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
FD
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Fabio D.
Chandler, AZ
2013 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much time, need improvement
1 h and 45 min is too much time for an oil change and a tire rotation. Having problem with the oil pump is not an excuse, you have to have a backup plan because oil change is the main part of your job. This apart, the rest was really good.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 09/18/2019 02:29 PM

Good afternoon.  I apologize that we did not meet your expectations.  I left you a voicemail a moment ago.  Can you please give me a call at your convenience?  Thank you and I look forward to speaking with you.  Have a great day.

Robert Bullard
Parts and Service Director
(480) 517-5230
Robert B., Parts and Service Director from San Tan Hyundai responded on 09/23/2019 04:13 PM

Good afternoon.  I would like to make up for the inconvenience.  I will update your account so that it reads your next oil change will be at no charge so that you may see that our goal is your satisfaction.  You can also print out this email to use as a voucher.  We and Hyundai believe in concern resolution.  I hope this is acceptable and that you may consider rescoring Mario with the link I am sending.  I hope you have a wonderful day and we look forward to seeing you next time.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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