MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

IC
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Ilona C.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
They have a nice waiting area and the service is fast and friendly.
Recommended
Cara M. from San Tan Hyundai responded on 09/10/2019 03:45 PM

Ilona,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

LC
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Laura C.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very professional
Very professional, happy with the services
Recommended
Cara M. from San Tan Hyundai responded on 09/10/2019 01:24 PM

Laura,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

WF
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William F.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Marcos was very efficient, professional and knowledgeable.
I was treated professionally and the work was done quickly. They met a competitor’s lower price on service.
Recommended
Cara M. from San Tan Hyundai responded on 09/09/2019 01:08 PM

William,
Thank you for your response. We appreciate you and your business. We appreciate you taking the time to recognize your advisor.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DK
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Dianna K.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
Great product, excellent people!
Recommended
Cara M. from San Tan Hyundai responded on 09/09/2019 12:50 PM

Dianna,
Thank you for your response. We appreciate you and your business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TS
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Timothy S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Competent Staff,Great Service
Definitely would recommend,ask for Mario as service advisor.
Recommended
Cara M. from San Tan Hyundai responded on 09/09/2019 12:47 PM

Timothy,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AW
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Angela W.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always professional
Service representative was very nice and explained everything in detail.
Recommended
Cara M. from San Tan Hyundai responded on 09/09/2019 10:20 AM

Angela,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TW
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Thomas W.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Took me in at the scheduled time and service was completed in one hour
Recommended
Cara M. from San Tan Hyundai responded on 09/09/2019 09:25 AM

Thomas,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Have a great day,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TS
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Timothy S.
Casa Grande, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Advisors
My Service Adviser greeted me promptly, understood my concerns and got my car taken care of quickly. He was friendly and made me feel like he cared about my car as if it were his.
Recommended
Cara M. from San Tan Hyundai responded on 09/08/2019 09:57 AM

Timothy,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TJ
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Twyla J.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service at Santan Hyundai terrific.
Mario, my service advisor is so helpful and friendly and efficient.
I am completely satisfied with your service department. Thank uou
Recommended
Cara M. from San Tan Hyundai responded on 09/06/2019 10:30 AM

Twyla,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

WL
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William L.
Queen Creek, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service I can rely on
Good service, as usual. Only odd thing, this time I noticed my temp gage did not work. Read 82 for 45 minutes. Called it in for next week. Seems better now but keeping appointment to see if sensor is ok.
Recommended
Cara M. from San Tan Hyundai responded on 09/06/2019 10:45 AM

William,
Thank you for your response. We appreciate you and your business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

ET
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Elaine T.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review
Only had oil change but Mario was great. Very friendly. Always enjoy dealing with him.
Recommended
Cara M. from San Tan Hyundai responded on 09/06/2019 10:07 AM

Elaine,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DP
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David P.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Value
Friendly, knowledgeable, efficient and my car always comes back looking great!
Recommended
Cara M. from San Tan Hyundai responded on 09/06/2019 10:03 AM

David,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SanTan Hyundai
Timely service that does what’s required and asked to do.
Recommended
Cara M. from San Tan Hyundai responded on 09/05/2019 04:22 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

PG
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Patricia G.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and quick service
I’m always met with a friendly face and receive great service.

Thanks!!
Recommended
Cara M. from San Tan Hyundai responded on 08/30/2019 01:36 PM

Patricia,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service!
The complete service experience starts with the outstanding performance by Mario Macias in appointment scheduling through the completion process of explaining work performed and future service suggestions.
Recommended
Cara M. from San Tan Hyundai responded on 08/29/2019 10:12 AM

Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CR
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Catherine R.
Superior, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle maintenance
Mario always takes care of everything, never a hassle.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/25/2019 06:07 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

JS
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John S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Mario provided excellent service. He and the rest of the staff were friendly. helpful and professional.
Recommended
Cara M. from San Tan Hyundai responded on 08/23/2019 05:44 PM

John, 
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Have a great weekend,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

NA
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Neil A.
Queen Creek, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
verified customerVerified Customer
Category: Service
Restore service appointment
The problems I experienced were with the timing of the service. As far as the particular care provided by Mario, it was outstanding. He was very personal and professional in his dealings with me.
Recommended

MC
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Martin C.
Litchfield Park, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast friendly service
I enjoyed the friendly staff, and their ability to adjust to my situation. The called me with updates and notified me of maintenance issues that need to be addressed. Thank you.
Recommended
Cara M. from San Tan Hyundai responded on 08/23/2019 05:39 PM

Martin,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AW
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Aaron W.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
Great service as always.
Recommended
Cara M. from San Tan Hyundai responded on 08/22/2019 02:47 PM

Aaron,
Thank you for your response. We appreciate you and your loyalty to San Tan Hyundai. Thanks for being so great!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
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