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SureCritic / Hyundai Dealer / Fletcher Hyundai / MICHAEL A SARIEGO
MS

MICHAEL A SARIEGO

Fletcher Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(214 reviews)
83

Reviews of MICHAEL A SARIEGO

Verified Customer
Columbus, KS
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customer Verified Customer
9
Category: Service
Bad experience
I gave a bad review because I had 1 bad experience.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2021
Service Type: Maintenance
3
Category: Service
Not satisfied
Was very unhappy with the last visit was going on vacation and ordered 4 new tires when I got there they only had 2
ZEBULON R N. from Fletcher Hyundai responded on 08/19/2021 11:23 AM

Hello, Our goal is five star service for every customer and it sounds like we did not deliver that for you during your service visit. I would like to reach out to see if I can make it right, and see what I can change to prevent issues in the future. I will reach out shortly;  also, you can reach me anytime at 417-434-1601. Thank you!

ZEBULON R N. from Fletcher Hyundai responded on 09/01/2021 02:26 PM

Thank you again for taksing the time to visit with me today - I appreciate your input and the opportunity to make it right for you - have a great day!!!

ZEBULON R N. from Fletcher Hyundai responded on 09/08/2021 02:43 PM

Thank you for taking the time to visit with me about your experience- We look forward to making your next visit a 5 star one. Call me when you are ready for service at 417-434-1601. Thank you!

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Carthage, MO
2008 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Beware
They lie
Not Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/05/2018 05:37 AM

SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT IN REGARDS TO YOUR LOW SCORE SURVEY RESPONSE.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 02:08 PM

I HAVE TRIED TO CONTACT CUSTOMER AWAITING RETURN CALL FROM CUSTOMER. WE AIM TO ACHIEVE EXCELLENCE HERE AT OUR FACILITY THANK YOU FOR THE OPPORTUNITY TO CORRECT THE CONCERNS.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
HS
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Harold S.
Joplin, MO
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
verified customer Verified Customer
Category: Service
Rescore
The manager addressed my concerns. I will continue to use them.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2018
Service Type: Maintenance
Category: Service
P***ed off customer
The tire rotations requested and paid for have not been being performed causing the tires to wear out prematurely.
Not Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/01/2018 08:34 AM

SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT WITH YOU IN REGARDS TO YOUR LOW SCORE RESPONSE.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 10/05/2018 05:39 AM

I HAVE SPOKEN WITH CUSTOMER TO CORRECT CUSTOMERS CONCERN. I HAVE SENT A RE-SCORE THANK YOU FOR THE OPPORTUNITY TO CORRECT THE CONCERN.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 10/08/2018 07:05 AM

THANK YOU FOR YOUR RE-SCORE. THANK YOU FOR THE OPPORTUNITY TO KEEP YOUR BUSINESS

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Fairland, OK
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Lie to ur face
Lies
Not Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 03/17/2018 07:50 AM

SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT IN REGARDS TO YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 03/17/2018 07:51 AM

CALLED CUSTOMER 3-17-18 LEFT VOICEMAIL 9:50AM

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
CB
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Cheryl B.
Joplin, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/30/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Kodey is awesome and takes exceptional care of his customers
overall work service was great.
Phone customer service is poor.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 01/31/2018 05:52 AM

SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT WITH YOU IN REGARDS TO THE SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Commerce, OK
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customer Verified Customer
10
Category: Service
Service Dept
Service Dept is always friendly and helpful.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2021
Service Type: Repair
0
Category: Service
Service Dept
The service dept at Fletcher Hyundai has a friendly staff and they do a good job. I wouldn't recommend purchasing a Hyundai product though. They do not stand behind their product. I have had problems with my vehicle for some time now and they say the problems are normal and I know they are not. I have owned many new and used vehicles and I have never had issues like I am having with my Hyundai. Poor customer service from Hyundai headquarters.
ZEBULON R N. from Fletcher Hyundai responded on 12/13/2021 03:13 PM

I am sorry you are not happy with your Hyundai - I will reach out shortly to see if we as a dealerhsip can do antyhing else to help. Thank you

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Aurora, MO
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair service
I am usually in and out in a reasonable amount of time for service. Never had to wait an hour and a half for oil change.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 09/22/2018 09:17 PM

Service manager listed below will be in contact in regards to your low score response. Thank you for your service visit. 

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
JJ
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John J.
Webb City, MO
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018
verified customer Verified Customer
Category: Service
Rescore of review 8-20-18
After my initial review the service manager and staf contacted me immediately with an apology and a course of corrective action. In addition the Dealership compt an oil change and car wash, thank you but not necessary. The guys were great.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2018
Service Type: Repair
Category: Service
Our purchase experience was my very good but we would try them again.
It was a good experience however, I had to pull over and latch the hood after I left the dealership. In addition, there was lubricant on the steering wheel as well as the dash. I was remiss in notifying the service manager.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 08/20/2018 10:43 AM

Thank you for your service visit. Service manager listed below will be in contact in regards to your low score response. Thank you for your feedback. 

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

MICHAEL A S. from Fletcher Hyundai responded on 08/22/2018 11:55 AM

I HAVE SPOKEN WITH CUSTOMER AND APPEARS TO HAVE RESOLVED THE CUSTOMERS CONCERN. THANK YOU FOR THE OPPORTUNITY TO BETTER SERVICE YOUR VEHICLE NEEDS. SEE YOU NEXT SERVICE.

TRENT M., Service Manager from Fletcher Hyundai responded on 08/26/2018 02:59 PM

SENDING RE SCORE ANY FURTHER REASON CAN NOT COMPLETE JUST CONTACT SERVICE MANAGER LISTED BELOW. THANK YOU AGAIN FOR YOUR SERVICE VISIT. WE APPRECIATE YOUR BUSINESS.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
MJ
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Michael J.
Joplin, MO
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2018
verified customer Verified Customer
Category: Service
They take their feedback seriously
A three star review - which I do not feel is bad - prompted a call from the Service Manager. Nice to see they take customer satisfaction that seriously.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2018
Service Type: Repair
Category: Service
Only Hyundai dealer in town
It's Joplin. What can I say? Glad to have someone in town to honor the warranty and service my Hyundai Sonata. They seem to be very busy most of the time. Almost chaotic. Seems like that if parts are needed, they have to be ordered.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 07/30/2018 12:03 PM

THE SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT WITH YOU.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 07/30/2018 12:46 PM

THANK YOU FOR YOUR RE SCORE RESPONSE.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Seneca, MO
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Traded there for years
We will see if that visit fixed it.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 05/21/2018 06:24 AM

THANK YOU FOR YOUR SERVICE VISIT. SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT DUE TO SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Anderson, MO
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
maintenance review.
everything went well but there was no space to sit since they are remodeling the place but this has been going on for a while now. I also had to go back for my sticker to be put.on the windshield for how many miles I had to go before my next maintenance. other than this I was Tha kful for my maintenance on my car.
ZEBULON R N. from Fletcher Hyundai responded on 03/14/2022 06:27 AM

Thank you for choosing Fletcher Hyundai. We appreciate your patience whilewe are under construction. I would like to visit with you about your service experience to see how we can improve for you and for all of our customers. I will reach out shorlty. Also, you can reach me anytime at 417-434-1601

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Webb City, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Service
Reward Michael Sariego and his Team
My husband Joe and I always get quality service from Michael and his customer service team. Our relationship started few years ago when we brought our 2017 Hyndai Elantra in for service and he (was a salesman at that time) and we ended up trading it in for our current model 2019 Hyndai Sante Fe which we currently love. Although time has changed the economy , Michael has always given us quality service that exceeds the norm.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2022
Service Type: Maintenance
8
Category: Service
Fletcher schedule
We thought an oil change would take hardly any time early in
Morning. Something caused service area to be slower than usual? Don’t know why unless understaffed.
ZEBULON R N. from Fletcher Hyundai responded on 01/26/2022 12:53 PM

Thank you for choosing Fletcher Hyundai! I am sorry that your service visit was less than perfect. I will be reaching out to discuss the visit to see where we can improve to make things better for you next time!

ZEBULON R N. from Fletcher Hyundai responded on 01/26/2022 12:54 PM

Thank you for choosing Fletcher Hyundai - It sounds like it took a little longer than usual for your service appt. I will check into that and reach out shortly - Also, you can reach me anytime at 417-434-1601 - thank you!

Employees worked with
MS
MICHAEL A SARIEGO
JB
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Joseph B.
Parsons, KS
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
They got my information put in this time
They did a good job this time
ZEBULON R N. from Fletcher Hyundai responded on 12/13/2021 10:08 AM

Thank you for choosing Fletcher Hyundai - I would like to reach out to visit with you about your recent service visit - I will reach out shortly; also, you can reach me anytime at 417-434-1601. Thank you!!

Employees worked with
MS
MICHAEL A SARIEGO
RB
gravatar
Robert B.
Carthage, MO
2017 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customer Verified Customer
10
Category: Service
Great service!
The service team at Fletcher Hyundai are always prompt and courteous! I made this appointment while on vacation and it went through without a hitch!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2021
Service Type: Repair
10
Category: Service
Prompt, Courteous Service
Alway courteous and prompt service. I have always been satisfied!
ZEBULON R N. from Fletcher Hyundai responded on 11/10/2021 05:55 AM

Thank you for choosing Fletcher Hyundai! We strive for 5 star service for every customer. We will reach out shortly to see what we can do better next time . Thank you again for trusting us for your service needs. Have a great day!

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Independence, KS
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Tune up
Everything was great and there was a question about the battery. It didn’t seem as though the battery terminals were cleaned.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/08/2018 06:58 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
KL
gravatar
Kristina L.
Granby, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
30,000 mile service
I am very happy with the service I get at Fletcher Hyundai. The people are always nice.
My service took over an hour longer than the time that was estimated to me.
I will continue to have my car serviced at Fletcher Hyundai.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 09/10/2018 07:21 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
LE
gravatar
Larry E.
Lamar, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
recall sevvice
Didn't have switch on hand and had to make two trips of 85 miles each when one should have all that was needed.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 08/20/2018 08:14 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
Verified Customer
Jasper, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good
good
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 08/13/2018 08:23 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
AH
gravatar
Abbigail H.
Joplin, MO
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sales people
Very great business and employees
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 08/06/2018 07:59 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
MS
MICHAEL A SARIEGO
MJ
gravatar
Michael J.
Joplin, MO
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2018
verified customer Verified Customer
Category: Service
They take their feedback seriously
A three star review - which I do not feel is bad - prompted a call from the Service Manager. Nice to see they take customer satisfaction that seriously.
Recommended
Employees worked with
MS
MICHAEL A SARIEGO
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