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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / NICOLE M. FULLER
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NICOLE M. FULLER

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(29 reviews)
74

Reviews of NICOLE M. FULLER

Verified Customer
Nevada, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Love the car service - I hate the 20,000 emails to get me to do a survey and 3 reviews
Love the car service - I hate the 20,000 emails to get me to do a survey and 3 reviews
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/19/2021 02:32 PM

Thank you for your feedback! We value your business and look forward to serving you again in the future!

Craig Ellis Service Manager 972-202-2168

Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Plano, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
You deal with REAL people who are REALLY NICE!
When I called, a human being answered, rather than a computer! Also, Charvai and Lori were so very helpful in helping me get an appointment to suit my needs! All maintenance and repair work will be done at Huffines Hyundai Plano from now on!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/19/2021 05:07 AM

Thank you for your feedback! We are glad to have Charvae and Lori on our team. See you next visit.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
9
Category: Service
Great aftercare service after issues with scheduled visit
Brandon was very reactive to my concerns about a recent visit where several issues/requests were not addressed. He went far and beyond to help my issues addressed in a timely manner.
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Ok
Friendly and efficient but there seemed to be a lack of communication between the garage and service advisors...pricing was outrageous though.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/18/2021 10:15 AM

I am sorry for service experience. I will reach out to you and see what we can do to make it right. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
9
Category: Service
Great aftercare service after issues with scheduled visit
Brandon was very reactive to my concerns about a recent visit where several issues/requests were not addressed. He went far and beyond to help my issues addressed in a timely manner.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2021
Service Type: Maintenance
5
Category: Service
Not all work was performed
Air filter was not replaced as requests. Supposedly multi point inspection was performed by clear damage to the windshield wipers was not detected.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 11/15/2021 02:16 PM

I am extremely sorry to hear about everything. I left your husband a voice mail. Please let me know when we can get some time to visit and I will ensure we address this. 

Thank you and I look forward to speaking with you all soon.

Brandon Henson Service Director 972-867-5000
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Tucson owner
Courteous staff and overall great service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/27/2021 05:42 AM

Thank you for choosing us! We appreciate your business and look forward to seeing you in the future!

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Alexandria, LA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Job
?
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/18/2021 05:46 AM

Thank you for your feedback! We sincerely appreciate your insight because it helps us build a better customer experience.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
LN
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Leah N.
Lewisville, TX
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2021
Service Type: Maintenance
10
Category: Service
Service Department
Craig Ellis handled my issues in a very professional manner. I am pleased with my experience.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/20/2021 11:32 AM

Leah, I got your feedback and would like to talk with you on your service visit. I left you a voicemail. 

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/22/2021 11:26 AM

Thank you for talking with me and letting resolve the service issue. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
BH
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Benjamin H.
Apple Valley, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My experience with the entire staff was great, everyone was friendly and professional
The two employees at the check in desk were very friendly and efficient. Nicole explained the process the repair of my vehicle and the length of time it would take and she was right on.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/16/2021 09:26 AM

Thank you for taking the time to share your feedback. We look forward to taking care of you in the future.

Brandon Henson Service Director 972-867-5000
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Got the work done
Needs to communicate more what has been done on my car or what it needs. It's nice to know some information. But overall, it was a good experience.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/06/2021 09:14 AM

We applogize if we didnt communicate a good overview of what was done or what was needed. I would be glad to go over everything with you. Please give me a call when you have some time. 

Brandon Henson Service Director 972-867-5000
Employees worked with
NF
NICOLE M. FULLER
TO
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Thomas O.
Dallas, TX
2012 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Work finished on time.
I called in for an appointment. I was received as soon as I arrived. I was told the service would take anywhere from an hour to an hour and a half. The work was completed within the time given. In the past, I would have waited longer. There must have been a improvement made in the service department, because I was very pleased with the overall service.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 09/29/2021 05:27 AM

Thomas, thank you for your feedback and business.  

Employees worked with
NF
NICOLE M. FULLER
RF
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Roberta F.
Lucas, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First service on new car!
Everything that I asked about was checked, my own oil was used like my husband likes and the bottle was returned as expected. And it was FREE!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/30/2021 11:59 AM

Thank you so much for the wonderful remarks we really appreciate it. 

Employees worked with
NF
NICOLE M. FULLER
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