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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / NATHAN A KLEIN
NK

NATHAN A KLEIN

Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(416 reviews)
92

Reviews of NATHAN A KLEIN

Verified Customer
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointed Again
Overpriced, they never have the parts, wasted too much time for too little service
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 08/04/2017 10:25 AM

mr. johnson,

 i was out of the store for a week and was unaware of the situation. please contact me as soon as possible so that i may get a better understanding of the experience youve have and may rectify the situation.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Employees worked with
NK
NATHAN A KLEIN
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Verified Customer
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Inappropriate discussion by all male staff.
Will never go back.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/05/2017 09:06 AM

   we deeply apologize for any unprofessionalism that may have occured during your visit. please call us at your earlies convenience so may gather more information. (360)738-8000

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
2016 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Did not follow requests for service.
Poor service.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 12/30/2016 07:31 AM

Matthew,

   Im very sorry our service was not to your satisfaction. i did attempt to make the oil change mistake right by offering you the service for free but this is no excuse. the part for your antenna did not show up on time as expected but is here. i left you a message on your voicemail to inform you. if you would still like us to perform the repairs please give us a call so that we may schedule a time that works best for you.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
SG
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Sheila G.
Ferndale, WA
2007 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
left my car dirtier than they found it.
When I picked up my car after 5 days and over 400 dollars they didn't wash it, left a drink cup in it and left greasy hand prints on the inside of the drivers door.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 08/15/2016 07:24 AM

Sheila,

   It is very unusual for our dealership to provide this level of service and i sincerely apologize for not providing you with a better experience. hopefully you will allow us the oppotunity to make amends and provide you with a better experience. If you have any concerns please contact me or my manager, Steve Lowry at (360)738-8000.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
JW
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Jennie W.
Ferndale, WA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Service
Fast, friendly, and clean
Fast service. Friendly associate like Kevin and Natalie. Clean space to wait!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/09/2021
Service Type: Maintenance
10
Category: Service
Speedy Fix
Speedy resolution to issues. Friendly staff. Clean waiting room and timely service.
NATALIE D. from Rairdon's Hyundai of Bellingham responded on 11/30/2021 10:07 AM

Thank you for taking the time to speak with me today! I appreciate you giving us the opportunity to improve your experience with us. 
Natalie Dickinson

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
FC
gravatar
Fred C.
Bellingham, WA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
verified customerVerified Customer
Category: Service
Hometown service
Attentive and efficient service center and information access. Kevin and the team take things seriously and explain the problems well. Serviced usually in a few hours.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2018
Service Type: Maintenance
Category: Service
Defective parts Mystery
There are defective parts on the Hyundai Elantra that the dealership does not cover. KNOW WHAT THEY ARE!!! Glad I found out before we bought a third car.
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 10/12/2018 11:02 AM

"Glad we could talk and get things clarified, thank you sir. We look forward to our continued relationship!"

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor
Nobody was there when I got there for my appointment and made me late for work
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 12/29/2017 09:07 AM

Thank you for taking the time to provide us with feedback. I'm sorry that your experience with us was not up to par. If there is anything we can do to make up for your experience please don't hesitate to let me know. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Ferndale, WA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Need to speak to someone
Will try to contact.
Recommended
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unprofessional and rude
Mike is very rude and unprofessional, makes you feel very unwelcomed. I had a major job done on my car and had to constantly call to make sure the ball was still rolling. I went 2 weeks without a car! The lack of communication was shocking from such a big dealership. I would spend the time to find a better dealership then go back here or refer a friend,
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 10/14/2016 07:39 AM

Krista,

  I am very sorry that your experience with us was less then satisfactory. Mike is does not usually work at this store and was filling in for me while i was ill. still that is no excuse for making a customer feel unwelcome. i will pass this information on to my manager immediately. please call me at your earliest convenience and give me the opportunity to hopefully try and resolve this issue. (360)738-8000.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
see comments from previous page
terrible service by both your Parts Dept and Service..........Mario NEVER called me back once in three weeks as to why mirror wasn't painted and I had to keep calling him.........
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/30/2016 08:49 AM

Deborah,

   Like i said when you were here, this is incredibly embarrassing for us to have provided such a low quality of service and once again i apologize sincerely. I would like an opportunity to try and make this right so please contact me at your earliest convenience so we can talk about options for doing just that.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Employees worked with
NK
NATHAN A KLEIN
PN
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Paul N.
Ferndale, WA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2021
Service Type: Maintenance
Category: Service
Great service in a timely fashion
Taking care of the vehicle with care
Recommended
MICHAEL JR E C. from Rairdon's Hyundai of Bellingham responded on 04/08/2021 01:43 PM

Spoke with Paul and explained about the waiting area and the guidlines for COVID. As a good will gesture we will discount his next oil change.

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
SB
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Sandra B.
Lynden, WA
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customerVerified Customer
Category: Service
Great service
Very professional
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2021
Service Type: Maintenance
Category: Service
Good service
Good service
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 02/09/2021 09:04 AM

Thank you for taking the time to send in the survey. I left you a voicemail if you can return my call at your earliest convience that would be great. Thank you!

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Blaine, WA
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Maintenance
They were quick and friendly..
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/30/2018 10:19 AM

“I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience.”
Kevin Heerspink, Service Advisor
360-734-8810
dblake@rairdon.com

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2018
verified customerVerified Customer
Category: Service
Review
Very considerate, will take all the time you need to answer questions. I have dropped in without an appointment with a quick question and am helped immediately. I am confident in the service at this dealership
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/26/2018
Service Type: Maintenance
Category: Service
Xxx
Xx
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 04/26/2018 01:40 PM

We strive for a perfect experience every time you visit and I apologize that we were not able to provide that for you this time around. If you could give me a call at your earliest convience, I'd like to talk about what we can do to fix it for you. My phone number is 360-738-8000.

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
WM
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William M.
Bellingham, WA
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2017
verified customerVerified Customer
Category: Service
Front wheel noise
I took the car in for service because of a noise that I thought might be a front wheel bearing. They checked it out and found the wheel alignment was off. I drove the car again and the noise was still there. The service manager suggested that the cause might be because the tires were rotated a couple weeks prior to the alignment and the uneven tire wear was generating the noise. They took the car in and rotated the tires back to the original position and the noise has gone away. They were very persistent in getting this right. Thankyou.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2017
Service Type: Repair
Category: Service
Front wheel noise
A wheel alignment was done to correct the noise. Because the alignment supposedly caused uneven tire wear I'll still have the noise unless I want to replace tires that have life left on the trend. I my mind the problem isn't resolved. Other than the noise and vibration still being there the car still runs. Only time will tell if it's a bearing or a tire problem.
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 11/16/2017 07:18 AM

   Thank you for taking the time to talk to me on the phone yesterday. If there were any other concerns you had that we didn't address let me know. As I said on the phone I don't like leaving my customers issues unresolved. If you have further questions don't hesitate to stop by or contact me. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
sonata care
routine LOF as well as recall notices and windshield washer not working......Mario was ordering and to call when in stock.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 03/02/2017 12:12 PM

Deborah,

  it can take up to a week and a half for part orders to arrive but i will look into it and make sure as soon as it is here you recieve a call. 

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
JW
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Jason W.
Longview, WA
2012 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They did what I asked them to do.
I went in for an oil/filter change and that's what I got. Price was reasonable. I will most likely go back for my routine maintenance.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 11/14/2016 08:15 AM

Jason,

 thanks for taking the time to give us some feedback. If there is anything we can do in the future to make this a more pleasurable experience please dont hesitate to let me know.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
LD
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Laurie D.
Bellingham, WA
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Don't schedule online
When I went in for a recall they had no record of my appointment even though I received reminders by email.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/28/2016 07:42 AM

Laurie,

  Thank you for the feedback. I do apologize for the schedualing issue we had and i am looking into figuring out with the issue is with our online system so that we can make appointment scheduling as easy as possible for you. If there is anything else we can do to make your experience a more pleasurable one please dont hesitate to let us know. We look forwar to seeing you at your next service interval.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
JM
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JILLIAN M.
Bellingham, WA
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/03/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Not fixed
The real only reason I'm giving a 3 stars is because my problem wasn't fixed. Yesterday, I noticed the same problem occurred again. Frustrating to have to schedule now a THIRD appointment to get my problem fixed.
Recommended
Norm S. from Rairdon's Hyundai of Bellingham responded on 05/04/2015 07:28 AM

Sorry to hear your sunroof is still not fixed Jillian. Lets get you back in as soon as possible to recheck.

Norm Shultz
Service Manager
nshultz@rairdon.com

Employees worked with
NK
NATHAN A KLEIN
DM
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Daniel M.
Bellingham, WA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly atmosphere
I like that there’s a waiting area with cable tv and beverages if I need them
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
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