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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

Verified Customer
Boca Raton, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
7
Category: Service
Responsive Customer Service Follow Up to Address Problem
After an initial disappointing service visit where an uninformed service writer did not adequately address my service request, I was contacted by a very responsive customer service representative who has fully addressed my concerns. I have confidence that the requested service will now be performed properly and am in the process of scheduling the required service.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boca Raton, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
7
Category: Service
Responsive Customer Service Follow Up to Address Problem
After an initial disappointing service visit where an uninformed service writer did not adequately address my service request, I was contacted by a very responsive customer service representative who has fully addressed my concerns. I have confidence that the requested service will now be performed properly and am in the process of scheduling the required service.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
Service Type: Repair
0
Category: Service
Clueless Service Dept - Poorly Trained
Brought my hybrid powered Ioniq in for a required maintenance service. The entire service department had never heard of the service and did not know how to do it. Very troubling.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/19/2022 08:26 AM

THANK YOU I WILL FOLLOW UP WITH YOU SOON
\

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/21/2022 10:24 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DG
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David G.
Vlg Wellingtn, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
Nick is a fine service guy who always takes good care of me.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/15/2022 07:25 AM

Thank you David for your 5 Star survey

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Tamarac, FL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best service ever
I always get my car serviced at Napleton Hyundai Nicholas always helps me in the service department he is always a pleasure and so Professional I will never go anywhere else to have my car serviced.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/10/2022 10:41 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DG
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David G.
Vlg Wellingtn, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience.
Nick is the greatest service guy there is. He always takes great care of me.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2022 05:15 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Slow service even with appointment
All I needed was an oil change and it took over 3 hours and that was with an appointment. It took almost an hour just to be greeted and seen.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 01/07/2022 02:21 PM

THANK YOU FOR THE RESPONSE 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JJ
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Joshua J.
Delray Beach, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Mirror replacement service
Got in got out. Thank you
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/04/2021 02:59 PM

Thank you for your 5 Star survey 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
It was all good
I will go back again
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/26/2021 04:54 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
It was good
It was An efficient service call
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/22/2021 03:41 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EF
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Elvira F.
Boynton Beach, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Dealer 10 factory?
I havent been able to use my new car because factory shortage of parts.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/14/2021 11:22 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Nick is the Man
My service tech, Nick was phenomenal! He saved my life and completely gave me excellent customer service.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/05/2021 07:30 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JL
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Jennifer L.
Jupiter, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
9
Category: Service
Quick Response
I was contacted by Armand and he immediately made me feel like he understand my concern and that he was there to help try to make it right. Much to my surprise he did. He actually went above and beyond what I expected, and really made me feel like being a customer really mattered to them.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JL
gravatar
Jennifer L.
Jupiter, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
9
Category: Service
Quick Response
I was contacted by Armand and he immediately made me feel like he understand my concern and that he was there to help try to make it right. Much to my surprise he did. He actually went above and beyond what I expected, and really made me feel like being a customer really mattered to them.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/31/2021
Service Type: Maintenance
2
Category: Service
Status Updates are Important
Not having an update on the status of my vehicle until it was too late.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/31/2021 11:17 AM

THANK YOU I WILL FOLLOW UP WITH YOU SOON

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/01/2021 01:16 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JK
gravatar
John K.
Lantana, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
5
Category: Service
Rating for Armand
The five star rating is only for Armand Guynup. The service department and company are crooks otherwise. Armand wanted me to give a new evaluation for him and not the company after he took care of my issues. Great job to Armand for this. I will however, have to say use extreme caution when doing business here. Make sure you get everyones name down and if you can get what is promised to you in writing then even better. Armand had promised me certain things and if I return and do not get what he promised then I will sue them for false promises. Should I receive what Armand promised to me thence are ok for now. As for recommendations to this dealership I honestly can not give it a 10. Only once they come through with their promises to me and stop the lies and BS I could do that. Any business that has issues and then a guy like Armand calls you back and promises you the world is one thing, but are the promises going to hold true? I feel like this place tells you one thing and then when it comes time to it reality is another. So like I said Armand gets 5 stars for reaching out to me and making promises, but should anything turn out to be false then the whole dealership gets a 0 and a call from my attorney for false promises. I don't have time for games so it will remain to be seen what happens in the near future for me to really have a true evaluation about the whole company. Also beware of prices they can be way more expensive then a ASD certified mechanic down the street. So if you are dong out of warranty or non recall related repairs I suggest you get a second opinion before taking the word of these guys. You ask for a honest review well here it is if you bother to read it. No sugar coating bs here.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MW
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Michael W.
Lake Worth, FL
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
10
Category: Service
rescore
Dealership promises to make things better than the first time.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MW
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Michael W.
Lake Worth, FL
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
10
Category: Service
rescore
Dealership promises to make things better than the first time.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
Service Type: Repair
6
Category: Service
Incomplete
I had a few issues that they with not address
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/19/2021 12:07 PM

THANK YOU I WILL FOLLOW UP WITH SOON

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/19/2021 02:28 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JK
gravatar
John K.
Lantana, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
5
Category: Service
Rating for Armand
The five star rating is only for Armand Guynup. The service department and company are crooks otherwise. Armand wanted me to give a new evaluation for him and not the company after he took care of my issues. Great job to Armand for this. I will however, have to say use extreme caution when doing business here. Make sure you get everyones name down and if you can get what is promised to you in writing then even better. Armand had promised me certain things and if I return and do not get what he promised then I will sue them for false promises. Should I receive what Armand promised to me thence are ok for now. As for recommendations to this dealership I honestly can not give it a 10. Only once they come through with their promises to me and stop the lies and BS I could do that. Any business that has issues and then a guy like Armand calls you back and promises you the world is one thing, but are the promises going to hold true? I feel like this place tells you one thing and then when it comes time to it reality is another. So like I said Armand gets 5 stars for reaching out to me and making promises, but should anything turn out to be false then the whole dealership gets a 0 and a call from my attorney for false promises. I don't have time for games so it will remain to be seen what happens in the near future for me to really have a true evaluation about the whole company. Also beware of prices they can be way more expensive then a ASD certified mechanic down the street. So if you are dong out of warranty or non recall related repairs I suggest you get a second opinion before taking the word of these guys. You ask for a honest review well here it is if you bother to read it. No sugar coating bs here.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2021
Service Type: Repair
0
Category: Service
Worst service experience ever
Lied about time it would take for my car to be ready. Service advisor comes back 30 mins later than originally promised. To tell me I need $2.5 k worth of service on my car which another mechanic at another location looked at my car and said I don’t need most of the work recommended. Also if you need to pay for something be aware you might be over charged.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/14/2021 08:28 PM

Thank you I will follow up with you soon 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 08/30/2021 11:51 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
KA
gravatar
Karina A.
Palm Springs, FL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
0 costumer service
0 costumer service.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/03/2021 12:50 PM

THANK YOU FOR YOUR REPLY I WILL FOLLOW UP SOON

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RB
gravatar
Rennie B.
Lake Worth, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Staff are very Professional and understanding.Thanks for the great service that was provided!
Last month July, I brought my car in for service; I knew there was more work needed but I did not have the finances to do the labor.Thanks to my service Rep.Nick recommendation of a special servicing Called SUNBIT, I was able to get the much needed work done on my car.Thanks again!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/02/2021 06:34 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
gravatar
Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
People you can trust
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/28/2021 11:09 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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