NORM ROSEN

Earnhardt Hyundai North Scottsdale

Overall Rating

4.9

(1373 reviews)

74

Reviews of NORM ROSEN

DS

Diana S.

Phoenix, AZ

2012 Hyundai Tucson

10/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

My Impression of the whole incident.

When I first called into the service guy I had to repeat myself two to three times. It was like he was distracted and he was. He sped me through the process hurriedly and as I said before, he told me it would take four hours. After five, I called and an hour later he called back. Kind of unsettling. In contrast the shuttle drivers were both very friendly and nice. They made the rides pleasant. Kudos to them.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/25/2018 09:21 AM

Thank you for the positive review.

We appreciate your feedback and work to improve for your next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Mesa, AZ

2015 Hyundai Sonata

10/20/2018

Service Type: Repair

Verified Customer

Category: Service

Service

?

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2018 09:55 AM

Thank you for the positive review.

:)

Michael Southern
Service Manager

Employees worked with

RU

Robert U.

Scottsdale, AZ

2018 Hyundai Kona

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Great customer service overall.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/02/2018 04:03 PM

Thank you for the positive review and recommendation.

We are happy to be your Kona dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2014 Hyundai Genesis Co

09/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

very friendly staff

good service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/17/2018 10:01 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to seeing you and your Coupe again next visit.

Michael Southern
Service Manager

Employees worked with

AM

Ali M.

Scottsdale, AZ

2015 Hyundai Genesis

09/04/2018

Service Type: Repair

Verified Customer

Category: Service

My car service experience

My agent Mark Rosen is best service provider that I had so far and I recommend him to everyone.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/05/2018 08:04 AM

Thank you for the positive review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SK

Susan K.

Scottsdale, AZ

2015 Hyundai Santa Fe

07/30/2018

Service Type: Maintenance

Verified Customer

Category: Service

Ii

I

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2018 08:10 AM

Thank you for the 4-stars.

Ii
I

Michael Southern
Service Manager

Employees worked with

GP

Glynis P.

Scottsdale, AZ

2018 Hyundai Tucson

06/25/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent facility and warm welcome

I had a lovely visit when bringing my 2018 Hyundai Tucson to the dealership. Norm gave us a timeline and it was on par with the time that it took to get our service done. I was a little upset when I got home and found out that the smart lift gate was not working since I had not had any issues prior. I called Norm to ask if something had inadvertently been disconnected or if there was a quick fix over the phone after I went through the manual and verified that all settings were turned on properly. Norm advised that he would not be able to diagnose the issue over the phone and I would need to bring it in which was not convenient as we were leaving for the summer the next day. UPDATE: The smart gate started working again after 2 days of being on the road. Unsure what tripped it or what happened but it is something I will keep an eye on to ensure there is nothing glitchy going on. All in all, great facility and great customer service.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2018 04:52 PM

Thank you for the excellent review (and update of course).

We are very happy to be your dealer and we look forward to serving you for many more years and miles ahead.

Michael Southern
Service Manager

Employees worked with

PT

Peter T.

Phoenix, AZ

2012 Hyundai Genesis

06/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Car service

Clean and friendly.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2018 10:47 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

LM

Liz M.

Scottsdale, AZ

2009 Hyundai Santa Fe

05/23/2018

Service Type: Repair

Verified Customer

Category: Service

Service

I liked being met as soon as I drove up and given directions on where to go... also with a friendly hello.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:31 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Cave Creek, AZ

2013 Hyundai Sonata

05/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Professional and great service

very pleased

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/12/2018 08:15 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2013 Hyundai Santa Fe S

05/10/2018

Service Type: Repair

Verified Customer

Category: Service

Misfired this time

The service itself and the service adviser Norm Rosen were great as usual. Unfortunately, both fixed items failed again at the pickup.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2018 10:02 AM

Thank you for the positive review despite the setback this last visit.

The part which was special ordered is ready to be installed and Norm will coordinate with you to accomplish that at your convenience. We are happy to be your dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2017 Hyundai Santa Fe

03/22/2018

Service Type: Repair

Verified Customer

Category: Service

Recall visit

Recall fixed faster than expected.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/22/2018 12:35 PM

Thank you for the positive review.

We are glad we could help and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2017 Hyundai Sonata Hyb

03/06/2018

Service Type: Repair

Verified Customer

Category: Service

Great except for a 3 hour wait w/o updates

This is a great place - just a blip in communication this time, during a 3 hour wait.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 07:05 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RD

Rod D.

Scottsdale, AZ

2013 Hyundai Elantra

03/03/2018

Service Type: Repair

Verified Customer

Category: Service

Clean

Very busy. Clean.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2018 08:56 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RM

Robert M.

Cave Creek, AZ

2018 Hyundai Santa Fe S

02/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Very Good Experience Overall

Made an appointment for this service, the first for my 2018 Santa Fe. Service was busy that day so it took a while to get my car in. Was grateful that they washed my car as part of the service but that added more time than I expected. I like that they have coffee and pastries available.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/27/2018 08:17 AM

Thank you for the positive review and feedback.

We like giving you back your vehicle cleaner than it arrived, whenver time becomes a issue we would be happy to offer a rain check.

Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Cave Creek, AZ

2015 Hyundai Genesis

02/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good service

good service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/20/2018 08:06 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

BW

Bernice W.

Phoenix, AZ

2012 Hyundai Sonata Hyb

02/01/2018

Service Type: Repair

Verified Customer

Category: Service

Service is so great because of the employees.

I took the car in for 30,00 mile checkup maintenance and to have the radio fixed. They did a reset on the radio, but it has not solved the problem. When I put the car in reverse and then into drive, the radio and backup camera go out. If I hit the Bluelink button and then shut the blue link button off, the radio and backup camera comes on.. This is a problem that is progressing. I googled this problem on the internet and found a lot of other customers that bought the 2012 Sonata are having the same problem. I E-mailed the Dealership about this but have not had a response. This needs to be fixed before the whole GPS system goes down. I love this dealership and the service I have received in the past has been excellent.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2018 09:35 AM

Thank you for the great feedback on our team.

We are sorry to hear that the hard reset on the radio and backup camera did not solve everything intermittent issues are always the hardest. Of course it was working both before and after our reset attempt.

Norm will reach out to you directly and we'll come up with a new plan. Although the factory warranty on that system ended years ago, your extended service contract will cover it for many more years and miles ahead, and we'll do what we can to find a final solution for you ahead of that.

Michael Southern
Service Manager

Employees worked with

MR

Michelle R.

Scottsdale, AZ

2018 Hyundai Elantra

01/15/2018

Service Type: Maintenance

Verified Customer

Category: Service

1st Servicing

I have a new leased Hyundai and this was the 1st oil change/service done to the vehicle.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2018 02:48 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to seeing you again for your 2nd oil change.

Michael Southern
Service Manager

Employees worked with

JW

Jaclyn W.

Scottsdale, AZ

2011 Hyundai Sonata

10/02/2017

Service Type: Repair

Verified Customer

Category: Service

Service

Thank you

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/02/2017 01:42 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

WD

Whitney D.

Phoenix, AZ

2017 Hyundai Tucson

09/29/2017

Service Type: Repair

Verified Customer

Category: Service

Very Good

Took my car here for the first service and it was a very good experience. They finished before the time they told me and the waiting area was very nice.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2017 01:42 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

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