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NORM ROSEN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

JM
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Joseph M.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
sonata service
Great service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2020 04:14 PM

Thank you Joseph for the wonderful review.

It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

MG
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Melvin G.
Buffalo Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Very pleased
I was treated with courtesy and professionalism, very happy. Also, car was sanitized before returning it to me. Thank you.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2020 04:09 PM

Thank you Melvin for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

WM
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William M.
Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Saved My Butt
I broke down in the middle of the Arizona desert. I'm from California. The service team took care of everything. In fact, I am so impressed that, when we buy our next Hyundai, I will be driving from Los Aneles to Scottsdale to buy the vehicle from THIS VERY dealership!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2020 07:32 AM

Thank you William for the wonderful review and recommendation.

It is not hard to imagine that having a breakdown so far from home would be distressing.  We're glad we were able to help get you back on the road swiftly, and we'll look forward to helping you get your next Hyundai as well. 

Michael Southern
Service Manager

Employees worked with

AG
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Adrienne G.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
COVID
While I was disappointed that dealer is no longer washing cars with service, I appreciate the caution taken by limiting the number of people getting into my car. Also, when car was ready, Norm walked me to the car, removed plastic protective wrap and sprayed and wiped areas normally touched. Servicing was great as usual but these extra steps during this risky time Are greatly appreciated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2020 08:42 AM

Thank you Adrienne.

We are hoping to be back to washing cars soon too.  We've only stopped washing to keep as many as three fewer employees entering your vehicle (driver, washer, vacuumer), this step was taken for your protection and ours and while we know it is a courtesy we enjoyed giving and one that you and many of our customers enjoyed, we hope you'll understand these precautions in these times and know that we very much look forward to washing your Sonata at your enxt visit.

Michael Southern
Service Manager

Employees worked with

GR
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George R.
Peoria, AZ
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2020
verified customerVerified Customer
Category: Service
Love the car. Responsive customer service.
After submitting a review about the Navigation maps being out of date on our 2020 Santa Fe, the Service Manager took time to investigate and communicate his findings and suggestions to me. He concluded that the provider of the maps system hasn’t updated their system with roads that I know were well established years ago. The Service Manager reported the issue to the maps provider and offered to help me with the newest download to the car which is normally a customer operation.
Recommended
Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
It was great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2020 04:08 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JL
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John L.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Great experience with service department.. expecting to stay within the Hyundai brand with future purchases
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2020 10:15 AM

Thank you John for the great review.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Employees worked with

DC
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Douglas C.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Always great service from Norm.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2020 10:16 AM

Thank you Douglas for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your delaler and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

RE
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Russell E.
Rio Verde, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keep up the excellent work.
employees who really care about doing a good job. Always willing to go the extra mile.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2020 08:35 AM

Always great to see you Russell.

Thank you for the wonderful review and recommendation.  From your last Elantra to this Elantra tt has been our pleasure to be your dealer and we look forward to being here for you for all years and miles ahead.

Michael Southern
Service Manager

Employees worked with

AS
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Alan S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Superlative Service
When my engine light went on I called Norm Rosen. He scheduled me for a service check without any delay. The matter was promptly resolved. What more could I have asked or hoped for. I can always rely on Norm (and Earnhardt) to be there for me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2020 08:30 AM

Thank you Alan for the great review and recommendation for Norm Rosen your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

MR
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Michael R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very Professional and Caring.
Great Organization
The Best in the business.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2020 01:01 PM

Thank you Michael.

We are happy to be your dealer.  When you're here, you're family and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

AS
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Alan S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superlative Service
Every time I bring my car to Earnhardt Hyundai North Scottsdale for service I am reminded that as great as the product is the service is equally if not more important. In this regard the service and attention provided is consistently superlative. I would also be remiss not mentioning Norm Rosen who I trust implicitly on all matters related to caring from my Tucson. Earnhardt and Norm Rosen are the reason I only purchase a Hyundai.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2020 04:29 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

MW
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Marcia W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent BUT!
Service excellent as usual but I was horrified that their was no social distancing and no employee was wearing a mask. Not acceptable in these times
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/12/2020 08:32 AM

Thank you Marcia for the feedback.

We have tried to implement social distancing in our stores with floor markings to help illustrate the six foot rule.  We installed shields at all our advisor desks so that there is a physical barrier for our guests.  We have been covering and wiping down vehicles after service all in our efforts to keep our employees and guests safe.

These are challenging times for all of us and we certainly hope times are better for your next visit, but if not, we'll still be here, and we'll still be doing our part to keep everyone safe.

Michael Southern
Service Manager

Employees worked with

JT
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Julie T.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Norm was great and got me in and out quickly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/10/2020 08:02 AM

Thank you Julie for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

MT
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Maria T.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai of Scottsdale
Very clean waiting area with Starbuck's coffee. Service completed in the one hour timeframe I was told. Norm was great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2020 10:12 AM

Thank you Maria for the wonderful review and recommendation for Norm your advisor.

We are happy to be your dealer and we look foward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

MP
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Mary P.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor Norm
I trust Norm for all my service needs. He is friendly, knowledgeable, and trustworthy. In fact, I overheard another customer praising him also.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2020 10:10 AM

Thank you Mary for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look foward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

LV
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Lucy V.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
I always expect and get great service, but during these trying times of dealing with a pandemic, I was very impressed with the care that was taken to try and protect me and my car from any possible contamination.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/02/2020 04:26 PM

Thank you Lucy for the wonderful review and recommendation.

Covid has changed us all, and we are doing our part to keep our customers and employees safe.  We hope you take care of yourself and we'll be here when you need us next and we'll all hope most of this is behind us by then.

Stay safe.

Michael Southern
Service Manager

Employees worked with

PR
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Peter R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Norm Rosen has serviced both our Hyundai's starting with the Sonata in 2010 and the Santa Fe in 2018. He's thorough, knowledgeable and easy to work with. Unfortunately, the Sonata was T-boned two weeks ago--total loss. Thanks again for the excellent service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/02/2020 04:22 PM

Oh Peter, so sorry to hear about the Sonata we hope the car lived up to its safety rating and everyone is ok.

We're here when you need us, for the Santa Fe or to help you replace the Sonata.  It has been our pleasure to be your dealer and we look forward to sering you again.

Michael Southern
Service Manager

Employees worked with

JK
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Jerome K.
Saint Cloud, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt ‘gets it’!
During my visit for service it was clear that Earnhardt understands that customers need to feel safe with their visit. It’s clear that this dealership has skilled staff, courteous advisers, and now they go the extra mile to make the customers feel safe, protected during their visit. Thanks Earnhardt’s!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2020 01:41 PM

Thank you Jerome.

We've been committed throughout this crazy time to do everything we can to keep our customers and employees feel safe and protected.  Without a doubt these are trying times but we're all going to get through it together and we hope things will a bit calmer before your next service.  Either way though, we're here for you and we appreciate being your dealer.  Thank you for choosing us.

Michael Southern
Service Manager 

Employees worked with

BB
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Brett B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Norm is always very personable and kind. He always goes out of his way to make things right.
He makes you feel like family.
Brett B
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/28/2020 04:27 PM

Thank you Brett for the great review and recommendation for Norm Rosen your advisor.

This was a tricky one wasn't it?  Norm is great at finding solutions and we're glad he was able to help make things right for you and your Tucson.  Let's plan to do something a little easier next visit but no matter what it is, we're here for you.  Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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