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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

Verified Customer
Alhambra, CA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
verified customerVerified Customer
Category: Service
car trouble
My car is still having trouble but they are giving me a loner.
This is a great way to treat customers and they have gone out of their way to help me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2018
Service Type: Maintenance
Category: Service
Traction light problem
Still trying to fix the traction light problem.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/13/2018 03:44 PM

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 12/13/2018 04:32 PM

Thank you so much for re scoring.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
Verified Customer
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty repair & 30k maint
Missing parts on warranty repair
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/09/2018 12:27 PM

    It’s unfortunate the service did not meet your expectations.  Please call me directly if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
FS
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Fady S.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Feedback
When I picked up the car, I got the key and I had to look for it in the entire parking lot. Also the passenger seat was dirty with grease
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:30 AM

I am sorry that our service did not meet your expectation.  Please come and see me.  I will clean up that grease on your seat.  Thank you for taking your time and filling out the survey.  We always appreciate input from customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
JM
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Jeffrey M.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Work
The work that they do is excellent.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 08:50 AM

I am soory to hear that.  Sounds like we did not explained good enough for you to understand.  Factory warranty does not have deductibles but most of extended warranty does.  It should be on your contract.  We will print out and give you a copy next time you come.  Thank you for taking your time and fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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ROBERT BINKLEY
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
verified customerVerified Customer
Category: Service
Customer service
Service rep Brian made my visit great. I was in the loop on everything. Even though there were issues not caused by him he reassured me eveything would be taken care.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/03/2018
Service Type: Repair
Category: Service
This time not perfect
The part came in damaged and went new part came in not put in good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/04/2018 09:07 AM

I am sorry that your service experience with us did not meet your need.  Your dash WILL be replaced for sure though.  Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2018 08:22 AM

Thank you for the re scoring.  Please come and see me next time if you would.  I want to see you in person.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Respond to your email regarding my last one
Thanks for your improvement
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/12/2018 10:05 AM

Hi Peter,
Thank you for taking the time to give us your feedback. I am very sorry to receiving of 3 star rating.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
TT
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Tony T.
Temple City, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I Know all the service rep by name and the who ask how I am doing and welcome me to Hyundai Punete Hills
N/A
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/04/2017 07:53 PM

Hi Tony,
Thank you for taking the time to complete our survey.
However we were wondering if we missed something because of the 3 Star score .
Would you please let us know where we went wrong.
You always strive to earn5 Star rating.
I am sending another survey if you wish to change your score to 5 Stars.
Thank you for your reconsideration.

Employees worked with
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ROBERT BINKLEY
CP
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Charles P.
Brea, CA
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst Dealer Service ever
Was finally able to schedule through e-mail. This place is disorganized and has terrible systems. I would really avoid them. They take forever and then dont complete the job so you have to come back again. The only way to schedule is through e-mail as you can never get people on the phone. They are very stingy with the number of loaner cars in service so when they take forever expect to pay alot for a rental car.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 03:17 PM

Hi,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
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ROBERT BINKLEY
SC
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Samson C.
Fullerton, CA
2012 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor customer service and very slow
I just recently got my car serviced here for a problem in my steering wheel. Thank god it was under warranty but when I got my car back. It had a problem that I didn't have. I was not able to open my trunk or gas tank. I was at the gas station and I couldn't open anything. I looked in manual and called was not helpful. I had to go back to dealership and was a big waste of time. They didn't even apologize and I have to say, every time I go to this place, it takes them 15 min to talk to you. You have to stand around and wait when there is no line or people waiting. Very poor customer service. Unfortunately this is the only dealership in my area.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2017 01:44 PM

Hi Samson,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

Employees worked with
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ROBERT BINKLEY
KB
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Karen B.
La Mirada, CA
2010 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
verified customerVerified Customer
Category: Service
Service Rep was GREAT!!
Justin Gonzales was very professional and thorough in processing my paperwork. Repairs were done in a very timely manner. He kept me updated on the progress of my car. For future car issues I will make sure I request Justin his exceptional follow through made my visit a pleasurable one.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2017
Service Type: Maintenance
Category: Service
Average
The location is OK.. The Service is very expensive compared to other services that I have used in the past. In my opinion not really a good value
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2017 04:04 PM

Karen,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2017 05:11 PM

Thank you for your rescore.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not enough Technicians and service advisors. Estimating time of service needs to be better.
Communicating with client on status is very important. Specially if not going to be ready as promised.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
Verified Customer
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
This is my 3rd Hyundai. I'm very happy with my Sonata and have already recommended it to several people.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/08/2016 08:08 AM

Hi Lora.
THank you for taking the time to write your review.
We appreciate your business and  your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
MG
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Miguel G.
2013 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
So-So customer service
Guy who checks you in was as personable as a kiosk.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 04/20/2016 12:28 PM

Hi Miguel
Thank you for taking  the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
JL
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Jaeheun L.
Los Angeles, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
Category: Service
Great Service
Great Service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/08/2021 03:37 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
AC
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Anna C.
Walnut, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Finally!
I was glad that the service department was finally able to fix my gas tank issues this visit. This was the 4th time taking my car to the dealer to get it fixed and prior to this visit it was never actually fixed. It did take about a week to get my car back which was also inconvenient but that comes with the territory
Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 01:55 PM

Thank you for the review and I am glad we took care of your issue.  we will continue to improve our service so we can earn 5 star from you next time.^^

Employees worked with
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ROBERT BINKLEY
JE
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Jamie E.
Whittier, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier
Javier the service MGR is absolutely the best. the only man I will go to there. Sadly I am extremely unhappy with Sonata hybrid and will be contacting corporate!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:44 PM

Hi Jamie,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Diamond Bar, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks!
Raymond was very friendly and helpful

Thank you
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 01:30 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
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ROBERT BINKLEY
SK
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Sean K.
Glendale, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Necessary, but expensive repair
There was an additional repair that needed to be made, but I did not get a quote of how much it will cost. I will tightening my belt for a while. Maybe I cannot afford to be a car driver.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2017 09:14 AM

Hi Sean,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
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ROBERT BINKLEY
RC
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Robin C.
La Puente, CA
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service rep was awesome!!
My service advisor took time to talk and play with my four year old son! The time spent waiting was watching cartoons and having a hotdog. The service was quick and I didn't have an appointment! My normal maintenance and recall were taken care of super quick! Thank you for getting this mom back on the road in no time!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/11/2017 09:30 PM

Hi Robin,
Thanks so much for taking the time to share your experience.
I really apologize for not being able to earn a five star rating on last visit.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
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ROBERT BINKLEY
LE
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Leroy E.
La Verne, CA
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil spill under my engine made a mess on my driveway.
Great and attentive Service Writer. Although There was an oil leak after my service, it was located and corrected. I'll return for further service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/11/2017 09:31 PM

Hi Leroy,
Thanks so much for taking the time to share your experience.
I really apologize for not being able to earn a five star rating on last visit.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
avatar
ROBERT BINKLEY
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