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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

Verified Customer
Hanover, PA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
Always kind and friendly staff
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:19 AM

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Angela B.
Hanover, PA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Vehicle rrpair
The service department at Hyundai is hands down the best. I recently dealt with a vehicle crisis and Rick went above and beyond to make things right. Rick sent text messages to update the progress, called me personally for recommendations and explained everything to me. What was a horrible situation turned out to be a pleasurable experience.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022 07:23 AM

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Dover, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hrjs
Heifb
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022 07:24 AM

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Arnold B.
Hanover, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding and Friendly Service
Giambalvo Hyundai really reaches out to their customer and makes a total and complete to satisfy its customers. My experience with them each time I require service is outstanding. The service team is ready to remedy the problems and issues that I have. The team is very friendly and it is indeed a pleasure having my vehicle serviced. I feel very comfortable with the dealership and service personnel. I really appreciated the time it took to get my vehicle back to serviceable condition. Excellent job "Service Team".
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022 07:26 AM

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Shrewsbury, PA
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Inspection service
Service has always been good but often takes too long. As a customer who almost always waits during service and who always schedules an appt. because of waiting it would help to have service time cut down to a minimum.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 12/14/2021 09:07 AM

Thanks for the service survey response. We are trying new ways to make the work flow better for everyone time wise. We have taken strides to make the wait times less and setting more reasonable times for waiting appointments. Your feedback is greatly appreciated. 
Please re-consider in changing the rating to 5 STARS fir my service writers if you feel they did a good job for you and your vehicle. 
Thank you and Happy Holidays,
Ernie Marcum
General Manager

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Littlestown, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
satisfaction
service department very efficient. no problem scheduling.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 05:51 AM

Thanks again for the great service survey!
Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HN
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Howard N.
Manchester, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Tire purchase and service
See my comments.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 05:59 AM

Hi Howard, 
Thanks for the great service survey and allowing us to service your Hyundai and giving us that second chance.

Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service!!
Service desk is fantastic!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick, quality service at reasonable prices.
Service was excellent at a reasonable price. Wait time was good and service completed quickly. Waiting room needs updating.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:25 AM

Hi John,
Thank you for the great service survey.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
FY
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Frances Y.
Hanover, PA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
It was a good experience
The work was done on time and a good price
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:29 AM

Hi Frances,
Thank you for the good service score. Please let me know how I can improve the score from 4 STARS to a 5 STARS review. Please call me at 717-630-8000 ext. 1545.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing
I love getting my car worked on here. Very professional
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:27 AM

Hi Erik,
Thank you for the great service survey and glad you ditched the VW.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HH
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Hollie H.
Hanover, PA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
7
Category: Service
Provided a resolution
They provided a proper resolution to my concerns for my 2013 Hyundai Sonata. I appreciate the communication and respect from Rick.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JB
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Jesse B.
Littlestown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Rick and everyone there always take great care of us and our vehicles
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:38 AM

Thanks for the awesome 5 STAR survey!
Have a Great Day!
Rick @Hyundai 

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Fairfield, PA
2021 Hyundai Santa Fe Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Brand new vehicle with reoccurring issue
Purchased a 2021 Sante Fe… first Hyundai ever owned. Issues with the drive train. Waited months for part, after drive shaft replacement, vehicle is having the very same issue again. Not the dealership but the Hyundai product is very disappointing.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Routine maintenance,
Everything was exceptional
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Ben S.
Spring Grove, PA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Engine replacement
…………………
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:40 AM

Thanks for the awesome 5 STAR survey!
Have a Great Day!
Rick @Hyundai 

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TD
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Tony D.
Finksburg, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change
They were very fast and professional in getting me in and out for an oil change and tire rotation!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TB
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Thomas B.
Hanover, PA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/14/2021
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Inspection
They charged me $50.18 for new wipers that they said I needed to pass inspection. I had them put new wipers on my car in April.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JF
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Joseph F.
Woodsboro, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall issue.
Excellent response and service to recall issue.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always pleased
It’s simple to make an appointment, I am usually out of there in the time that was estimated and everyone is extremely helpful!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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