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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

AB
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Arnold B.
Hanover, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service Great Staff
Just wanted to continue to say that This dealership is on top of its GAME. Outstanding service and accommodations to its customers. It is actually a pleasure to have my vehicle serviced there. I know that the service department will correct any issues and notify me of any issues to be concerned within the upcoming months. Great Service and Great Staff..........
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/29/2021 12:59 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DT
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Diane T.
Hanover, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Very happy to purchase my brand new vehicle at Hanover Hyundai, the service department really goes all out to please the customer and always leave happy!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/17/2021 10:10 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
SM
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Sarah M.
Hanover, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
2017 Tucson
Very satisfied
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/17/2021 10:09 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
you don't find many places that will go above and beyond for you. Rick is great and I would not go anywhere else. You will not get the service you would at Hyundai.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/02/2021 02:09 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MF
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Martha F.
Gettysburg, PA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Took me for urgent issue same day.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/22/2021 08:02 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
PS
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Patrick S.
Hanover, PA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service and Peace of Mind
I know that bringing my vehicle back to the people who know it best will ensure its longevity. I receive great service, friendly staff and peace of mind. What more could I ask for in a service center.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/19/2021 01:46 PM

Thank You!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Top Notch Service Department
Thanks for the great service... As usual!!!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/09/2021 06:56 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always a pleasure
Since I bought my Hyundai Kona here in 2018, I have been very happy with everything! Service is friendly and efficient and my car has given me no trouble thus far.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/09/2021 06:56 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
York Springs, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service.
Good deal when purchasing and Good service.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 01/15/2021 03:09 PM

Thank you for taking the time to respond to the review! We strive to deliver an excellent customer experience every single visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
PS
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Penelope S.
Hanover, PA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy customer
Cody is always willing to go the extra step to make me feel valued as a customer.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 12/31/2020 08:27 AM

Thank you for taking the time to respond to the review. I would like to thank you for your patience and understanding throughout your service visit. We are truly blessed to have you as a customer. Thank you for recognizing Cody's efforts. We wish you a Happy & Healthy New Year! 

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DM
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Deborah M.
New Oxford, PA
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service At Haonover Honda
I receive very good care every time I take my car for service. The service staff is excellent and seem to go out of their way to make my visit feel exceptional. Thank you.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 12/14/2020 03:22 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. If there is anything, I can do to improve your service experience to ensure you are receiving a 5 star experience, please do not hesitate to call me. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RC
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Rhonda C.
Hanover, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I always have great service from the service team.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 12/08/2020 06:32 AM

Thank you for choosing Giambalvo Hyundai of Hanover for your service needs! Have a great Holiday Season!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DR
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Donna R.
Hanover, PA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Franz. He is the best
Your staff is exceptional. Keep these people, they will keep me and others returning.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/27/2020 05:55 AM

Thank you for taking the time to respond to the review and the kind words!  We strive to deliver an excellent customer experience every single time. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
LB
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Lothar B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Regular service
Very cooperative service, they picked up the car at my home and delivered it promptly after completing the service. Very friendly service personnel. Before doing any major (brake discs, new tires) work on my car, I was notified just as they promised.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/19/2020 06:50 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Giambalvo Hanover
My 3 service calls were kinda freaky for a problem. Not the average service call. Corporate helped and provided guidance .
Electrical problems can be trickey. They replaced 3 electrical harnesses which is time consuming. Job seems to have done the job as the car is running great.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/19/2020 06:48 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MW
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Morgan W.
Felton, PA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Had enginecreplaced in 2012 sonata
Service was great. Provided loaner vehicle and kept me in the loop on how progress was going. Didnt have any negative issues at all. Hyundai is really coming up to speed with their vehicles and hard to beat their warranty.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/19/2020 06:48 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AR
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Andrew R.
Hanover, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very nice customer service.
I love Hyundai. I will stick with this brand!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/02/2020 08:57 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Glen Rock, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly,knowledgeable, courteous
Great experience
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/09/2020 03:43 PM

Thank you for taking the time to respond to the review and the kind words!  We strive to deliver an excellent customer experience every single time. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Littlestown, PA
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great customer service!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/07/2020 02:21 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted that Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service Team!
Thanks again for the great service - LOVE the $29.95 mini-detail!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/07/2020 02:21 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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