RP

ROBIN PETERSON

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

DA
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Diego A.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff. Quick service
Friendly staff. Quick service. Not pushy trying to get you to do other services
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2017 04:31 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DW
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Darla W.
Aubrey, TX
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service!
Everything was great. They always go above and beyond my expectations.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/16/2017 11:17 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Lewisville, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
The location is of great help
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2017 08:52 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JA
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Joy A.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality Service
The staff is always professional and considerate. They do excellent work in a timely manner.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2017 08:51 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

LR
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Larry R.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
courtious salesman
yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/28/2017 05:42 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

MA
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Mark A.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous.
My standard service was done in about 20 min, which I find super fast for a dealer. Everybody was very nice. The Ford dealer recently kept my other vehicle 6 hours for the same service. Maybe Eckert would be willing service my Ford....
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/13/2017 01:35 PM

Thank You, and yes we will just let us know and i will get parts ready for you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

MP
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Martha P.
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Eckert Hyundai service crew always provides superior service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/12/2017 03:51 PM

Wow, Thank you so much for the nice words.

Don Wheeler
Fixed Operation Manager
940-243-6208

RD
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Roberto D.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I didnt leave angry.
They took the time to check my tire pressure and fill up my windshield wash.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/16/2017 04:46 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

NS
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Narjeet S.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/13/2017 11:45 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RD
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Robert D.
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and honest service all around
Everyone was friendly and handled their job with a professionalism you don't often get.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2017 05:21 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RS
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Rhatisha S.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great People!
The Eckert staff is always friendly and fair. They never try to get me to do services I don't need. And the wait time is never long. I recommend them to all my family and friends.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/01/2017 02:23 PM

Thank You Ms. Scott

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RJ
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Ralph J.
Denton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good people to deal with
:)
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/28/2017 03:34 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DH
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David H.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service and very accomodating to my schedule.
Excellent service and friendly helpful service agents.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/28/2017 05:19 AM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RB
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Robert B.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Price, quality of service, staff all A+
After being ripped off by MANY car dealers it is refreshing to find a decent one who does what they are paid for, The quality of their work and information is great. As long as they keep up their work I am a customer for life.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/21/2017 05:06 AM

Thank you Mr Bartley. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

D
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D.
Roanoke, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
work done timely, price was good, checked out everything that I asked them to
Eckert Hyundai did the work in a timey fashion and at a fair price. They checked everything on the car that I asked them to. Workers were professional and knowledgeable.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2017 06:50 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe valve cover replacement
Work was done under service campaign. It was performed timely and, at least as far as I can see, correctly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/08/2017 08:57 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

KB
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Karim B.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Excellent care and service from the moment your arrive to the finish.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2017 06:24 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RV
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Richard V.
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service team I have ever experienced. Appointments are easy to make and dealer is ready when I arrive.
Dealership has consistently met or exceeded my service expectations. Service waiting room and service areas are always clean. Check-in and check-out is easy and appointments can be made by phone or on-line.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/31/2017 05:00 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208

PR
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Patrick R.
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They found the problem quickly.
They found the problem quickly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/10/2017 09:57 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JG
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and knowledgable staff
Merry Christmas Everyone
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/24/2016 09:43 AM

Thank you Sir

Hope you as well have a Merry Christmas

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
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