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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

JC
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Jane C.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and courteous service
Knowledgeable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/23/2016 05:31 AM

 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Verified Customer
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Get you in and out quickly with good quality work
Great work done efficiently
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2016 01:03 PM

 Thank you for taking the time to share your service experiences with us and we greatly appreciate that you drive quite a distance to service with us.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
RL
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Robert L.
Satsuma, FL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
relaxing.
I thought the service was great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/20/2016 05:28 AM

 We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
KM
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KAY M.
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kay
Excellent seevice with a smile.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/17/2016 12:58 PM

We sincerely thank you for you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine :)

Best Regards,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Given inaccurate info
Presented to service with noise was told nothing wrong but next oil change same noise and broken axel causing a quick oil change to a 4.5 hour service visit
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2016 09:03 AM

 Thank you for taking the time to speak with me today. I appreciate your feedback and was glad to hear your previous service experiences have been phenomenal. Once again, my apologies for any inconvenience we may have caused and I am happy we were able to find the noise and have it corrected. Please feel free to contact me anytime I may ever be of assistance.

Sincerely,
Joe King
Service Director
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
AK
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Alan K.
Ponte Vedra Beach, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alan
great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2016 08:37 AM

 We sincerely appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Best Regards,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
JH
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James H.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice atmosphere
Everyone is so nice. Would like to not wait so long but the atmosphere is accommodating and pleasant.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2016 04:43 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
LM
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Lois M.
Ponte Vedra Beach, FL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The entire staff
Best car dealership I have ever dealt with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2016 04:33 PM

 We sincerely appreciate you taking the time to share your kind words relating to your experiences with Hyundai of St Augustine.

Best Regards,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Verified Customer
Saint Augustine, FL
2006 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hope You Have ALL Day to Waste!
Appointments mean nothing to this dealership. They waste your time doing a "29-point inspection" (even though not asked to do so), which is a pure upsell attempt at finding more work to do on your car. They then quoted me $400 for a two-wheel brake job (which I will have done elsewhere for sure.) After 3 plus hours of waiting to simply swap in a new battery, the icing on the cake on this visit was the following day they called me, not to apologize or get my opinion on the service, but to try to buy my car as a used car ("We really need your make and model year right now!") and sell me a new car. Unbelievable
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/23/2016 05:43 AM

Our deepest apologies for the uncharacteristic level of service you experienced. We value all of our guest's time and safety. Our multipoint inspection seemed to work in notifying you that your brakes are very unsafe, if caught sooner the damage and cost would have been much less expensive. Once again my sincere apologies for any inconvenience we may have caused. Thank you for your candid feedback as we will utilize this to improve our service operations. Please feel free to contact me personally if I may be of further assistance.

Sincerely,
Joe King
Service Director
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
CR
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Clarence R.
Elkton, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Review based on previous treatment, subject to future service
This time the treatment was A+
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2016 01:54 PM

 We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine. It was a pleasure speaking with you and we greatly appreciate your previous feedback in assisting us with improving our guest's service experience.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
AK
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Albert K.
Hastings, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car care
They do a great job. They treat you like family very polite
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/03/2016 05:34 AM

 We appreciate you taking the time to share your kind words about your service experiences with us and your continued loyalty to Hyundai of St. Augustine. We are happy to have you in our Hyundai of St Augustine family!

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
TB
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Thomas B.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people with excellent service
I've been going to St. Agustine Hyundai for 3 1/2 years and have not had a bad experience, only good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/02/2016 05:28 AM

 We sincerely appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Best Regards,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
KL
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Karen L.
Palm Coast, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
Would recommend and do recommend your service dept to every one
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/31/2016 03:32 PM

We greatly appreciate your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
JG
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James G.
St. Augustine, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
HoSA has got it all together!
Work was done when and as expected (maybe even better), free inspection will result in saving on tires.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2016 09:57 AM

 We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine. We enjoy hearing how we are doing.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MK
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Michael K.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
The amount of time the maintenance took was great, and the staff is always friendly and accommodating and greatly appreciated.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2016 09:55 AM

We appreciate your kind words and continued loyalty to Hyundai of St Augustine. Our team enjoys your visits with us.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
GR
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GREGORY R.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean confortible with polite competent team members
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2016 09:53 AM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
RM
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RAYMOND M.
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Everything was done in good time, I really appreciate the car wash with the oil change.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/27/2016 02:14 PM

 We really appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are happy you enjoyed the complimentary service wash.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
RV
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Ryan V.
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, Friendly, Service
They did a great job!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/27/2016 05:23 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
AS
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AMANDIO S.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and people
great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2016 01:02 PM

 We sincerely appreciate your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
CC
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Craig C.
Flagler Beach, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and friendly.
Love the way you are welcomed and made at home. Offered a lift to nearby restaurants while you wait, if desired.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/25/2016 06:22 AM

 We thank you for your kind words and continued loyalty to Hyundai of St. Augustine. Glad to see you took advantage of our complimentary shuttle service.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
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