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STEVE CHOUINARD

Torrington Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
78

Reviews of STEVE CHOUINARD

TD
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Thomas D.
Torrington, CT
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Service and upgrades, and recall by Hyundai!
Parts not available at the time of recall, and Still waiting to be contacted by the Dealership for the last three weeks!
Recommended
STEVE C. from Torrington Hyundai responded on 09/01/2017 05:33 AM

Good morning, I am sorry for the delay that part was on back order and usually only takes 2 days to come in. We took shipment of a box of them yesterday and will be calling you soon to make an appt.

-Steve

Service Manager

Employees worked with
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STEVE CHOUINARD
JB
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Jacqueline B.
Torrington, CT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Very professional and courteous
Recommended
STEVE C. from Torrington Hyundai responded on 08/29/2017 07:52 AM

Thank you for the 5 star survey!!!

-Steve

Employees worked with
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STEVE CHOUINARD
WP
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William P.
Watertown, CT
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trust and Honesty
The Service Department has earned our trust. Their genuine concern for the needs of our car and their honest approach to the situation has always made our visit an exceptional experience. I look forward to our next visit.
Recommended
STEVE C. from Torrington Hyundai responded on 08/29/2017 07:52 AM

Thank you for the 5 star survey!!!

-Steve

Employees worked with
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STEVE CHOUINARD
Verified Customer
Winsted, CT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dee
Steve is alway great to deal with, always a laugh.
Recommended
STEVE C. from Torrington Hyundai responded on 08/24/2017 05:28 AM

Thank you so much for the great review. It was a pleasure serving you!

-Steve Chouinard

Employees worked with
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STEVE CHOUINARD
WL
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Walter L.
Windsor, CT
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Still going strong
Torrington Hyundai has kept my 2007 Entourage running strong with frequent checkups that prevented minor problems fron turning into major expensive repairs. Their friendliness is appreciated
Recommended
Ian Y. from Torrington Hyundai responded on 08/18/2017 05:27 AM

THANKS FOR THE KIND WORDS WALTER, WE LOOK FORWARD TO YOUR NEXT SERVICE VISIT.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Watertown, CT
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Good
Dealership has been around many years but front desk service should be better trained on pricing and time.
Recommended
STEVE C. from Torrington Hyundai responded on 08/17/2017 11:05 AM

Good Afternoon, Im sorry this visit took longer then expected I was hoping there was an easy fix for the top compartment and had the tech looking into if it could be fixed with a spring instead of needing a whole new unit which pushed your time in the shop over the expected time a bit. My appologizes! We hope to make your next visit faster and thank you for making me aware of things I can make better.

-Steve Chouinard

Service Manager

Employees worked with
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STEVE CHOUINARD
SH
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Sonya H.
East Taunton, MA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No pressure! genuine kind people who know their stuff
I am in the area for a short time from MA and have had bad experience with two MA dealerships. NOT THIS ONE! This is my fifth Hyundai and I wouldn't drive anything else!
Recommended
STEVE C. from Torrington Hyundai responded on 08/08/2017 04:54 AM

This is exactly the type of review I strive for. Thank you so much for the kind words as they mean alot to me.

Thanks for the 5 star review!!!

Steve Chouinard

Service Manager

Employees worked with
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STEVE CHOUINARD
FM
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Frederick M.
Prospect, CT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service Staff
Yes
Recommended
STEVE C. from Torrington Hyundai responded on 08/04/2017 05:06 AM

Thank you so much for your kind words!

-Steve Chouinard

Alfano's Torrington Hyundai
Service Manager

Employees worked with
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STEVE CHOUINARD
RB
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Robert B.
Canton, CT
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mistake
I did NOT have my car serviced on July 18
Recommended
Robert J G. from Torrington Hyundai responded on 07/25/2017 05:10 AM

Thank you for the perfect survey response, this is very important to the department.

Thanks again

Bob Griffin
Service Director

Employees worked with
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STEVE CHOUINARD
JM
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Jon M.
Torrington, CT
2011 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very expensive. Very friendly.
As explained before, the prices seem very high. The customer service is very friendly, honest and accommodating
Recommended
Robert J G. from Torrington Hyundai responded on 07/21/2017 05:24 AM

Hi Jon glad to hear service has been good to you, Ian and Steve have said you guys are great customers.

If you ever need my assistance my name is Bob Griffin Service Director

Not sure if they will let you change your 4 to a 5 star but that does personally help the advisors, they are currently at perfect score.

Thanks
Bob

Employees worked with
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STEVE CHOUINARD
MP
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Maryjean P.
Burlington, CT
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Courteous people at front desk, with excellent mechanics that get it right the first time.
Recommended
STEVE C. from Torrington Hyundai responded on 07/17/2017 04:48 AM

THANK YOU SO MUCH FOR THE 5 STAR REVIEW

MADE MY MORNING!!!

-STEVE

Employees worked with
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STEVE CHOUINARD
FL
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Filippo L.
Torrington, CT
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and trustworthy.
Curtesy, prompt and timely work completion, keep open communication with customer, thorough vehicle diagnostic. Recommend necessary work to anticipate future vehicle breakdowns.
Recommended
Robert J G. from Torrington Hyundai responded on 07/17/2017 04:43 AM

Thanks for the 5 star review
Means alot to us

Thanks''

Bob Grifffin

Employees worked with
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STEVE CHOUINARD
PS
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Pearl S.
Simsbury, CT
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
Other than it took a long time everything was great
Recommended
Robert J G. from Torrington Hyundai responded on 07/12/2017 10:52 AM

Thank you for the 5 star survey much apprciciated

Employees worked with
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STEVE CHOUINARD
Verified Customer
Torrington, CT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just stopped by...
Timely service, even without an appointment.
Recommended
STEVE C. from Torrington Hyundai responded on 07/07/2017 08:21 AM

Thank you very much for the 5 STAR survey

Made my morning for sure!!!!! :-)

-Steve C

Employees worked with
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STEVE CHOUINARD
Verified Customer
Winsted, CT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
w
wwwww
Recommended
Ian Y. from Torrington Hyundai responded on 06/29/2017 05:31 AM

Thanks!

Employees worked with
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STEVE CHOUINARD
RB
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Richard B.
Bantam, CT
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Again? What the . . . This review was supposed to be a survey. Not a posted review.
What the hell Jennee Julius, Senior Group Manager
Owner Marketing and Customer Feedback?

You send an email, stating it's a survey and it turns into a posted review? Change the wording of your misleading email.

The email starts by thanking me for 'servicing' my Accent which is grammatically incorrect. Your service department mechanics 'serviced' my Accent. Not me. I brought my Accent in for 'service'.

I've brought up the issue of a survey becoming a posting before and the issue has gone unaddressed. Hyundai needs to get its corporate 'survey vs. posted review' act together.

I've also sent multiple responses to the phony marketing emails I've received over the years. And never received a response.

Feel free to look me up in your system and get back to me by phone call. It would be great to talk to someone in 'Owner Marketing and Customer Feedback'. Not an email. Or don't. If it doesn't matter to Hyundai it really doesn't matter to me.
Recommended
STEVE C. from Torrington Hyundai responded on 06/27/2017 05:26 AM

As always, thank you so much for your kind words!!!

I appreciate you as a customer even if the system is somewhat flawed you dealings with me have been nothing but awesome!!!

-Steve

Employees worked with
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STEVE CHOUINARD
TO
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Tracy O.
Litchfield, CT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly helpful staff
Consistent reliable service and friendly staff
Recommended
STEVE C. from Torrington Hyundai responded on 06/15/2017 04:49 AM

Thanks so much for the 5 star review!!!!

-Steve C

Employees worked with
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STEVE CHOUINARD
TD
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Thomas D.
Clearwater, FL
2009 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department.
Friendly and caring service department.
Recommended
STEVE C. from Torrington Hyundai responded on 06/13/2017 04:46 AM

THANKS FOR THE 4 STAR REVIEW. PLEASE LET ME KNOW IF THERES ANYTHING I CAN DO IN THE FUTURE TO EARN THAT 5TH STAR.

-STEVE C.

Employees worked with
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STEVE CHOUINARD
PM
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Pamela M.
West Hartford, CT
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and terrific attitude!
I've have been very pleased with the service I have received and the terrific attitude of everyone concerned. It's worth the drive to Torrington for service!
Recommended
STEVE C. from Torrington Hyundai responded on 06/08/2017 05:23 AM

Thanks Pam,

 We highly appreciate the 5 star review!!!!

-Steve C

Employees worked with
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STEVE CHOUINARD
Verified Customer
Bristol, CT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Timely service, waited only a half hour
Recommended
STEVE C. from Torrington Hyundai responded on 06/08/2017 05:25 AM

Thanks,

5 star surveys make my morning...

-Steve C

Employees worked with
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STEVE CHOUINARD
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