STEVE CHOUINARD

Thank you for your awesome survey!!! 

Thank you for the 5 star survey

Good Morning, 

This is Steve your Service Advisor that day. I have talked with the tech and brought this to my managers attention. He gave me the power to offer you a cabin filter at no charge for your wasted trip. Im very sorry you had this happen to you and would like you to reconsider your low score review and allow us the chance to make it right. This is not something that happens here often, and we would like you not to hold this one instance over us as we will do whatever it takes to keep you happy... Please let me know if there is anything I can do to make you reconsider and rescore this review as the low score does not effect the tech that made this error it only effects me. Again if you have anything you need or want please contact me and I look foward to making this right with you.

I have attached a form to rescore. If you can find it in your heart to reconsider the score I would appreciate it.

-Steve Chouinard

Walter,

Thank you for responding to the survey.

Regards,

Jon Sumner

Peter,

Thank you for responding to the survey.

Regards,

Jon Sumner

Thanks Buddy!!!!!!! See you soon. You are a great customer and left a great review I/We appreciate it

-Steve C

Thank you so much for your awesome survey, we appreciate it!

-Steve C.

Thank you so much for your awesome survey, we appreciate it!

-Steve C.

Thank you for your great survey, I appreciate it.

-Steve C.

Thank you so much for your awesome survey, we appreciate it!

-Steve C.

Thank you for your great review. We will try to make more people aware of the program. Next time you come in ask me to pull up your history and give you punches on your card for your past visits.
-Steve C

Janet, 

I am very sorry you were unsatisfied with your current visit here and after looking at your file you are 100% correct and should not have been charged for that service as it should have been free. I did not realize you just bought the car recently and sales failed to inform me of your 3 years service plan. I will make this right given another oppertunity. We sometimes dont have your service plans in our system so the best way to make sure you are not charged is to inform the service advisor at the time of drop off. Also Im not sure what was wrong with the headlight as I had your appointment in my computer as an Oil Change. I will honor your free oil changes for one additional service to make up for the one you were charged for or provide a refund whichever you prefer. If ever you have a problem with the service here please give us a call and we can make it right at the time of pick up. 860-489-0471 I would like to make this right for you and to make your time in the service drive a good one. I would have corrected this before you left the building had I known and for that I am very sorry

-Steve Chouinard

Service Advisor

Alfano's Torrington Hyundai

If theres anything I can do that you make you consider a rescore on my survey please let me know as a score of 1 is a failing score 

Eloise,

Please contact me and bring the receipt from the other Hyundai dealer when you return from your trip.

Thank you,

Jon Sumner
860-489-0471

Kathleen,

Thank you for responding to the survey.

Regards,

Jon Sumner

Richard,

Please call Jon Sumner-Service Manager at Torrington Hyundai to discuss this.

Thank you,

Jon Sumner

Thank you very much for the great review! We appreciate it!

Thank you for the great review and Happy New Year!

-Steve C

Thank you for the great review and Happy New Year!

-Steve C

Thank you for the great review and Happy New Year!

-Steve C