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SureCritic / Hyundai Dealer / Torrington Hyundai / STEVE CHOUINARD
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STEVE CHOUINARD

Torrington Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
78

Reviews of STEVE CHOUINARD

TC
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Thomas C.
Canton, CT
2012 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
verified customerVerified Customer
Category: Service
Customer satisfaction
I was deeply impressed how quickly Service Manager addressed and resolved an earlier concern on my part. Very satisfied.
Recommended
Employees worked with
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STEVE CHOUINARD
Verified Customer
New Milford, CT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
Fast, precise service!
Recommended
STEVE C. from Torrington Hyundai responded on 11/04/2016 02:19 PM

Thank you very much for your great review!

Employees worked with
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STEVE CHOUINARD
JL
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Janet L.
Lakeville, CT
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Top notch sales & finance personnel
Very satisfied
Recommended
STEVE C. from Torrington Hyundai responded on 11/04/2016 02:20 PM

Thank you very much for your great review

Employees worked with
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STEVE CHOUINARD
TC
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Thomas C.
Canton, CT
2012 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
verified customerVerified Customer
Category: Service
Customer satisfaction
I was deeply impressed how quickly Service Manager addressed and resolved an earlier concern on my part. Very satisfied.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2016
Service Type: Repair
Category: Service
filing for Hyundai milege rebate debit card
inefficient service representative
Not Recommended
Jon S. from Torrington Hyundai responded on 11/04/2016 07:36 AM

Thomas,

 I apologize again that your address was not updated during your recent visit. I have corrected your address in our database, and it has been corrected on the warranty claim submitted to Hyundai.

As offered, your next oil and filter service will be performed at no charge due to your recent dissatisfaction.

Hyundai will resend the survey and I hope we have earned the 5 stars with our resolution.

We value your business and look forward to servicing your Azera in the near future.

Regards,

Jon Sumner
Service Manager-Torrington Hyundai
860-489-0471

Employees worked with
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STEVE CHOUINARD
BB
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Barbara B.
Bristol, CT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai!
XClent experience!
Recommended
STEVE C. from Torrington Hyundai responded on 11/03/2016 05:33 AM

Thank you for your great review!

Employees worked with
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STEVE CHOUINARD
ME
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Marie E.
Torrington, CT
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest advice with the work done right the first time.
The staff works very hard to do what is right at a fair price. I really appreciate the fact that they are the experts on Hyundai's. In the past I have tried to work with other people who did not know what they were doing.
Recommended
STEVE C. from Torrington Hyundai responded on 11/01/2016 06:56 AM

Thank you very much for your kind words!

Employees worked with
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STEVE CHOUINARD
MH
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Margaret H.
South Egremont, MA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
The service staff listened to me and solved my problem. Thank you so much.
Recommended
STEVE C. from Torrington Hyundai responded on 10/28/2016 08:32 AM

Thanks you for your review.

Employees worked with
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STEVE CHOUINARD
TM
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Thomas M.
Burlington, CT
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accommodating
My brake line broke and when I came in I was treated with courtesy they were unable to get the part until the next morning but quickly finished the job in the morning
Recommended
STEVE C. from Torrington Hyundai responded on 10/20/2016 09:38 AM

Thank you!

Employees worked with
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STEVE CHOUINARD
JK
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Joseph K.
Plainville, CT
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unanticipated Service
I had a problem that I felt needed prompt attention. I called the Service Dept. at Alfano Torrington Hyundai and they suggested I come in at my earliest convenience and they would check it. I arrived the next morning and was taken in immediately. This was definitely beyond my expectations.
Recommended
STEVE C. from Torrington Hyundai responded on 10/20/2016 09:39 AM

Thank You!

Employees worked with
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STEVE CHOUINARD
RB
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Robert B.
Torrington, CT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Same or next day service
very good
Recommended
STEVE C. from Torrington Hyundai responded on 10/15/2016 04:38 AM

Thank You

Employees worked with
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STEVE CHOUINARD
Verified Customer
Litchfield, CT
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Very accommodating. Excellent service.
Recommended
David W. from Torrington Hyundai responded on 10/08/2016 08:43 AM

thank you

Employees worked with
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STEVE CHOUINARD
PB
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Phillip B.
West Cornwall, CT
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Staff were extremely helpful and knowledgeable.
Recommended
David W. from Torrington Hyundai responded on 10/06/2016 12:20 PM

thank you

Employees worked with
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STEVE CHOUINARD
RZ
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Richard Z.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly folks
5*
Recommended
David W. from Torrington Hyundai responded on 10/04/2016 06:36 AM

thank you

Employees worked with
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STEVE CHOUINARD
AM
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Andrea M.
Torrington, CT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT dealership for vehicle service
All employees make sure you're comfortable. Great service department!
Recommended
David W. from Torrington Hyundai responded on 09/30/2016 04:37 AM

thank you

Employees worked with
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STEVE CHOUINARD
DL
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Della L.
Torrington, CT
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept, Dave.
Kindness shown to me, at a time when I had just loss my husband. Good service.
Recommended
David W. from Torrington Hyundai responded on 09/22/2016 04:38 AM

thank you Della. best wishes and I'm so very sorry for you loss.

Employees worked with
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STEVE CHOUINARD
Verified Customer
New Rochelle, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Excellent service, Friendly and helpful employees
Recommended
David W. from Torrington Hyundai responded on 09/21/2016 04:42 AM

thank you

Employees worked with
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STEVE CHOUINARD
MB
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Maureen B.
Winsted, CT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service as always
I truly appreciated the service manager providing me with a coupon for a discount on my service.
Recommended
David W. from Torrington Hyundai responded on 09/16/2016 04:38 AM

thank you

Employees worked with
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STEVE CHOUINARD
ML
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MIKE L.
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service, fair price for an oil change.
Friendly service, fair price for an oil change.
Recommended
David W. from Torrington Hyundai responded on 09/16/2016 04:38 AM

thank you

Employees worked with
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STEVE CHOUINARD
RB
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Richard B.
Bantam, CT
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?
??
Recommended
David W. from Torrington Hyundai responded on 09/09/2016 12:55 PM

THANK YOU

Employees worked with
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STEVE CHOUINARD
GL
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Gregory L.
Torrington, CT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Good Service
The title speaks for itself............
Recommended
STEVE C. from Torrington Hyundai responded on 09/06/2016 10:49 AM

Thank you for your review

Employees worked with
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STEVE CHOUINARD
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