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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

Verified Customer
Lansford, PA
2015 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waited so long
Loaner cars are never available, and wait
Times are always an hour or more
Not Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 06/22/2016 03:53 PM

Thank you for the survey and your comments.

We consitantly try to accomodate our customer's needs.
Loaner vehicles being available are never an issue if they are scheduled ahead of time. Because of the demand/popularity of such a great feature as loaner vehicles, it is difficult to have extras on hand with little or no notice.

I would like an opportunity to speak with you about the matter so we may not have the same situation happen again.

We really do appreciate & value your business.

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
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STEPHEN EBERHARDT
JM
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Jay M.
Mohrsville, PA
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
loaner car philosophy is not acceptable to me
I find the loaner car system unacceptable. I have a Genesis R-Spec and don't believe I should be discouraged ( by the length of time, 2 weeks, I have to wait for one).
Not Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 05/26/2016 05:53 AM

Thank you for the good survey!

I do apologize that you had to wait 2 weeks to reserve a loaner vehicle. Most of the time we cam put customers in a loaner vehicle in a weeks time.
I am sorry that you were incovnenienced.

We value you and your business greatly!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2415
Employees worked with
SE
STEPHEN EBERHARDT
TM
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Thomas M.
Pottsville, PA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Takes To Long.............And They Did Not Care!
For an inspection and oil change it took two + hours.
Not Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 05/21/2016 01:46 PM

Thank you for your survey & feedback.

I apologize your visit was less than perfect.
We strive to perform services in a timely/efficient manner.

We would like another opportunity to exceed your expectations and deserve a 5 star rating.

We are grateful for you and your business!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2415
Employees worked with
SE
STEPHEN EBERHARDT
PM
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PAUL M.
Pottsville, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
MRS
VERY FRIENDLY AND HELPFUL
Not Recommended
Jerry C. from Kelly Hyundai responded on 09/06/2015 07:06 PM

Thank you!

Employees worked with
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STEPHEN EBERHARDT
Verified Customer
West Reading, PA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
too long, unnecessary upselling
Took two hours for oil change and inspection, "recommended" replacement of cabin filter to be replaced at regular scheduled service in 2k more miles. Hyundai service within 25 miles is now at 0-3. Looks like I'll be going to Sears Auto or a local garage.
Not Recommended
Jerry C. from Kelly Hyundai responded on 08/31/2015 03:43 PM

We are sorry fell short of your expectations. we are working on adding technicians to accommodate shorter wait time.

Hyundai Service Team

Employees worked with
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STEPHEN EBERHARDT
SC
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SUSAN B C.
Temple, PA
2010 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Lying to me about the service I got last year, upon giving it another chance this year, was treated extremely poorly.
I'm wondering if being a single older woman led to me being lied to and taken advantage of. My hubcaps were put back on incorrectly, my new windshield wipers were replaced, and upon stating the ones on it were new, I was made out to be a liar. I was misquoted a final billing price on the phone, and I was told I couldn't bring my car back for any reason unless I paid several $1000's of dollars for maintenance work to be done, since the car has over 60,000 miles on it. I don't have that amount of money in my back pocket, so I won't be able to bring my car back to you. I was always very impressed and felt well taken care of until this past year at Freedom. Now I feel Steve is a liar, and taking the opportunity to rip me off. I am severely disappointed.
Not Recommended
Jerry C. from Kelly Hyundai responded on 08/04/2015 03:10 PM

We are really sorry that the service fell short of your expectations.
We are looking into this situation, and we will work on a solution together.


Hyundai service Team



Employees worked with
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STEPHEN EBERHARDT
LW
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Leslie W.
Womelsdorf, PA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome experience
I am always happy with the great service at this facility. Everyone takes great care with my car.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/21/2021 02:21 PM

Thank you Leslie for the 5 star review!

We are grateful for your business as well as the time you spend with us.
We look forward to seeing you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DK
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Deborah K.
Pottsville, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff
Staff are kind and work is complete
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/15/2021 05:08 AM

Deborah,

     Thank you for the 5 star review! It is always a pleasure servicing your vehicle. If there is ever any thing you need don't hesitate to reach out. Thank you for choosing Kelly Hyundai!

Daniel Carter
Kelly Hyundai 
Service Manager
484-665-0130

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Coaldale, PA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Explain charges more thoroughly
Prices were high for what I had done. When they explained what had to be done, they didn't include tax. When they were explaining what I needed done I thought the fluid change was included in the price he gave me. Good thing I opted for not doing the one fluid change(didn't have to be done yet) because I thought it was included,the way he explained it.
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/19/2021 12:00 PM

Kaitlin,

     I understand how fustrating it can seem if there wasn't clear communication on services and charges to be performed to your vehicle. If you have time I would love to talk to you about your most recent visit to our servce department. We strive to make every customer feel valued and appreciated. Thank you for taking the time to fill out the survey and I hope to speak with you soon.

Dan Carter
Kelly Hyundai
Service Manager
484-665-0130 Ext. 2416

Employees worked with
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STEPHEN EBERHARDT
JS
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Joseph S.
Spring Hill, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional service
I am from Florida and was visiting Pennsylvania. The service person Mr. Enerhardt was extremely helpful. He explained all my options with regards to my issue and immediately had my vehicle in the service bay. Before I knew it I was informed that my vehicle was ready. I could not have had a better experience.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/10/2021 06:08 AM

Thank you Joseph for the 5 star survey!

It was to great to have you during your trip.
We are grateful for you and the time you spend with us.
We look forward to another opportunity to serve if you are in the area.

Have a great weekend!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JK
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John K.
Shenandoah, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A Happy Customer
All your personnel makes your facility what it is.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/30/2021 12:25 PM

Thank you John for the 5 star survey and kind comments!

We are grateful for you and your valuable time spent with us.
We look forward to seeing you again.

Have a great rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Mahanoy City, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
hyundai kona
it s ok but think the way of notifying you of appt needs to be change
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/29/2021 10:06 AM

Thank you for the 5 star survey!

We are grateful for you and the business you bring us.
I apologize about the texts & emails. I will see about modifying your frequency of reminders.
We look forward to another opportunity to serve you.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Kutztown, PA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Excellent service. Steve was wonderful to work with.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/29/2021 06:10 AM

Thank you for the 5 star survey!

We truly appreciate you and your valuable time spent with us.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KS
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Karen S.
Pine Grove, PA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
need the cookies back
they take the time out to explain what service needs to be done for your car
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/28/2021 05:45 AM

Thank you Karen for the 5 star survey!

You have been a long time/faithful customer of ours.
We are truly grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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John B.
Temple, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
WOW
Keep up the great work
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/07/2021 11:55 AM

Thank you Jack for the 5 star survey!

You are truly appreciated and valued.
We look forward to another opportunity to serve.

Enjoy your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
AA
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Assumpta A.
Pottsville, PA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The environment
Overall service very satisfying
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/02/2021 11:22 AM

Thank you Assumpta for taking the time time to complete our survey!
We value your opinion tremendously.

We are grateful for you and your time spent with us.
We look forward to seeing you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
FW
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F W.
Orwigsburg, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit to Kelly Hyundai
The service Dept. Did a Great job as usual, this excellent treatment is the reason customers like us are going back again and again to purchase and service cars at this location
Thank you
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/01/2021 06:01 AM

Thank you Frances for the 5 star survey!

We are truly grateful for you guys and the time you spend with us.
We look forward to seeing you guys on any occasion.

Thank you for loyalty and your cheerful spirit.

Hope you had a great Holiday and enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KU
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Karen U.
Pine Grove, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Explained service performed
Service performed explained as well as “report card” provided and was advised when next service is expected, and where to look for this information on the vehicle
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/01/2021 05:40 AM

Thank you Karen for the 5 star survey!

We are grateful for you and the time you spend with us.
We look forward to seeing you again.

Hope you had a great Holiday and enjoy your week!

Steve

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CG
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Christine G.
Lavelle, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service center
So happy with my service at Kelly Hyundai. Super helpful staff and speedy service.
Will be returning and highly recommend- Steve was super helpful!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2021 03:55 AM

Thank you Christine for the 5 star survey!

We are truly grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great Holiday weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CK
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Craig K.
Kutztown, PA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The convenience of the dealership .
The only thing I wish they had had weekend service hours .
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/24/2021 08:35 AM

Thank you Craig for the 5 star survey!

We are grateful for you and your time spent with us.
We look forward to another opportunity to serve.

By the way ... We do have Saturday service hours.
We are open 7am to 4pm.
If you schedule ahead of time we can usually get you in.
Saturdays do get booked up quickly.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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