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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

EM
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ELAINE M.
Reading, PA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt, personal service. Pleasant individual I dealt with.
I was treated with courtesy, respect and understanding. I don't know right now if the technical service provided was done but the future will tell me. I trust that it was.
Recommended
Jerry C. from Kelly Hyundai responded on 09/06/2015 07:10 PM

We appreciate your comments- and your business !
Thank you

Hyundai Service Team

Employees worked with
SE
STEPHEN EBERHARDT
PM
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PAUL M.
Pottsville, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
MRS
VERY FRIENDLY AND HELPFUL
Not Recommended
Jerry C. from Kelly Hyundai responded on 09/06/2015 07:06 PM

Thank you!

Employees worked with
SE
STEPHEN EBERHARDT
KT
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KAREN T.
Wernersville, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Excellent customer service; everything was completely explained.
Recommended
Jerry C. from Kelly Hyundai responded on 08/31/2015 03:38 PM

Thank You, for the opportunity to serve you.
We appreciate your Business .

Hyundai Service Team

Employees worked with
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STEPHEN EBERHARDT
Verified Customer
West Reading, PA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
too long, unnecessary upselling
Took two hours for oil change and inspection, "recommended" replacement of cabin filter to be replaced at regular scheduled service in 2k more miles. Hyundai service within 25 miles is now at 0-3. Looks like I'll be going to Sears Auto or a local garage.
Not Recommended
Jerry C. from Kelly Hyundai responded on 08/31/2015 03:43 PM

We are sorry fell short of your expectations. we are working on adding technicians to accommodate shorter wait time.

Hyundai Service Team

Employees worked with
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STEPHEN EBERHARDT
BW
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BARRY W.
Sinking Spring, PA
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/26/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Sales Team and product
I love my car but their service dept. stinks. The people performing the work are sloppy and careless. I've gotten my oil changed already and later found oil dripping on my garage floor because they couldn't take the time to simply wipe up what drained onto the undercarriage of the care. Lazy!
Recommended
Jerry C. from Kelly Hyundai responded on 08/27/2015 07:58 AM

Hello

Thank you for the feed back- We do take pride in our repair and our process. we our sorry that this has happened-we have had a meeting with our techs-and our processes- to make sure this doesnt happen again.

Thank you

Hyundai Service Team

Employees worked with
SE
STEPHEN EBERHARDT
SW
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SANDRA W.
Pottsville, PA
2006 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Like the service
Can take my car to be serviced and wait while it's done.
Recommended
Jerry C. from Kelly Hyundai responded on 08/05/2015 11:32 AM

Its our Pleasure ! Thank you for your business

Hyundai Service Team

Employees worked with
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STEPHEN EBERHARDT
SC
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SUSAN B C.
Temple, PA
2010 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Lying to me about the service I got last year, upon giving it another chance this year, was treated extremely poorly.
I'm wondering if being a single older woman led to me being lied to and taken advantage of. My hubcaps were put back on incorrectly, my new windshield wipers were replaced, and upon stating the ones on it were new, I was made out to be a liar. I was misquoted a final billing price on the phone, and I was told I couldn't bring my car back for any reason unless I paid several $1000's of dollars for maintenance work to be done, since the car has over 60,000 miles on it. I don't have that amount of money in my back pocket, so I won't be able to bring my car back to you. I was always very impressed and felt well taken care of until this past year at Freedom. Now I feel Steve is a liar, and taking the opportunity to rip me off. I am severely disappointed.
Not Recommended
Jerry C. from Kelly Hyundai responded on 08/04/2015 03:10 PM

We are really sorry that the service fell short of your expectations.
We are looking into this situation, and we will work on a solution together.


Hyundai service Team



Employees worked with
SE
STEPHEN EBERHARDT
GW
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GYPSY W.
Pottsville, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is very nice
I love going to Freedom Hyundai everyone is very nice and they did great service.
Recommended
Jerry C. from Kelly Hyundai responded on 06/12/2015 07:25 AM

Thank you for your kind comments.

your Hyundai service team 

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Sinking Spring, PA
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Caring Technicians
Freedom Hyundai doesn't just do an oil change for you, they check everything. I appreciate the thoroughness of the technicians to keep my family and I safe, and my car in good working condition. Thank you!
Recommended
Jerry C. from Kelly Hyundai responded on 06/09/2015 06:09 AM

Its our Pleasure !
Thank You!

Hyundai Service Team

Employees worked with
SE
STEPHEN EBERHARDT
EK
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ELEANOR K.
Shillington, PA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
What should go in this space?
The Ser. Man. and all personnel met were extremely courteous/polite. The lounge area was comfortable and well supplied with reading material and coffee. The car was washed without having to ask.
Recommended
Jerry C. from Kelly Hyundai responded on 05/16/2015 02:56 AM

Thank you for your comments-
We appreciate your business ,
visit our service web page for monthly specials.
www.Freedomhyundi.com

Your Hyundai Service Team


Employees worked with
SE
STEPHEN EBERHARDT
FW
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F W.
Orwigsburg, PA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service
As a whole, Freedom offers great & courteous service.
Recommended
Employees worked with
SE
STEPHEN EBERHARDT
WC
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WILSON C.
Albrightsville, PA
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Labor cost too expensive
The total cost of Labor far exceeds the total cost of parts for repairs. WC
Recommended
Jerry C. from Kelly Hyundai responded on 03/09/2015 08:31 PM

Labor cost many times will exceed parts cost- it all depends on the repair. If you have any question We will be happy to explain.
We appreciate your business 

Hyundai service team 

Employees worked with
SE
STEPHEN EBERHARDT
MD
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MICHAEL D.
Reading, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and discount coupons
Great coffee and chocolate chip cookies along with newspaper with wide screen t.v.set.
Recommended
Jerry C. from Kelly Hyundai responded on 02/18/2015 01:39 PM

Thank you- We appreciate your business.

Hyundai Service Team

Employees worked with
SE
STEPHEN EBERHARDT
DB
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DAWN B.
Virginville, PA
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Steve the new service manager and Jason an experienced technician..
Loaner car, attention to detail, a phone estimate, a call when completed, after hours pickup, a car wash ...all met my needs.
Recommended
Jerry C. from Kelly Hyundai responded on 02/05/2015 07:58 PM

Thank you for you kind words. We appreciate your business!


Hyundai Service team

Employees worked with
SE
STEPHEN EBERHARDT
KC
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KEVIN C.
Lansford, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Very nice
The people are all very nice and the maît. People are all well trained
Recommended
Jerry C. from Kelly Hyundai responded on 01/19/2015 05:05 PM

Thank you- we appreciate your comments
dont forget to visit our service website. Www.freedomhyundai.com
for monthly specials.
have a great day

hyundai service team

Employees worked with
SE
STEPHEN EBERHARDT
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