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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

BC
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Bobbee C.
Lakeland, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very quick and responsive to Mt cars needs
I enjoy my visits when I service my vehicle. Not only are the employees very helpful but very informative as well.
Employees worked with
SG
Samantha Giddens
KT
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Kevin T.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai needs more Rae's
I keep coming back to hyundai because the customer service over the vehicle. If not for Rae always willing to help get me in and fix my issues I would drive a Ram by now. In my opinion she should do trainings on how to be professionally courteous and she needs a huge raise for putting up with all the bs.
Employees worked with
SG
Samantha Giddens
MT
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Migdalia T.
Auburndale, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Personnel go way out of their way to assist you in any area being Sales or Servicing
Personnel go way out of their way to assist you in any area being Sales or Servicing.
I've been a customer since I purchased my 2017 Tucson and they got me car I wanted and color I wanted. Than I purchased 2021 Santa Fe even though demand on them were very high and inventory very low they still got me model, car and style I wanted. I love our cars. My husband has the Tucson and I have Santa Fe. I was patiently waiting until my car came in 4 month later and Sales person Lu called me with my car.
In the Service Department Samantha (Rae) is exceptional accommodating me on day I need to service my cars. She is very knowledgeable and tries to minimize waiting time
I am very pleased with Lakeland Hyundai.
Employees worked with
SG
Samantha Giddens
CB
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Charlotte B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
It’s always been a pleasure to have my Hyundai serviced at the Lakeland location.
Employees worked with
SG
Samantha Giddens
JD
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Jennifer D.
Lakeland, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
I've had bad experiences with dealerships, and I've avoided them for many years when needing service. Lakeland Hyundai has changed that. Rae was wonderful to work with - she was quick to respond to my questions and concerns before my appointment, and the gentleman who checked in my car informed me of the recalls that they would fix and was very kind. They informed me of what was recommended for service, and I felt absolutely no pressure at all to do anything I didn't want to. Everyone was great. I've been going to the same auto shop for years for oil changes and service, but I'm going to go to Lakeland Hyundai from now on.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service quick response
They got me in very fast they kept me informed while the took care my recall treat me with respect an make me feel like family I strong recommend this dealer
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2017 Hyundai Ioniq Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Terrible service experience
Waited a month for an available appointment to come available. Arrived on time to wait, not seen promptly, waited 2 hours before I had to ask where my car was. The advisor, Rae, had no idea where my car was, since it had just been parked around back and never seen. I was dismissed saying 'our quick lane isn't that quick, and plus it's lunchtime." Took an additional 45 minutes to complete an oil change and tire rotation before finally being able to continue with my day almost 3 hours after I arrived.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2021 06:22 PM

I would like to apologize for your recent service experience and we will be reaching out soon. Enjoy the rest of your evening 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
AM
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Anthony M.
Valrico, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Routine Maintenance Service
Brought my vehicle in for 30k service and remove a nail from a tire. Service was completed within 90 minutes which includes wash and vacuum. One issue, I would prefer if my paperwork reflected the work requested (30k Service) vice Oil Service as there are far more steps required on the recommend 30k Service vice Oil Service.
Employees worked with
SG
Samantha Giddens
Verified Customer
Polk City, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
9
Category: Service
OUE TELEPHONIC CONVERSATION EITH hEIDE WAS VERY HELPFUL!
We spoke with Customer Care Rep, Heidi. We had a few issues with the last service appointment. It had to do with recommended parts and service that were not warranted. We asked questions of the service clerk who seemed to have a serious attitude that particular day. We all have bad days! Heidi was understanding and assisted us with rectifying our problem!
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exelente
Lo recomiendo es un buen lugar
Employees worked with
SG
Samantha Giddens
Verified Customer
Polk City, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
9
Category: Service
OUE TELEPHONIC CONVERSATION EITH hEIDE WAS VERY HELPFUL!
We spoke with Customer Care Rep, Heidi. We had a few issues with the last service appointment. It had to do with recommended parts and service that were not warranted. We asked questions of the service clerk who seemed to have a serious attitude that particular day. We all have bad days! Heidi was understanding and assisted us with rectifying our problem!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2021
Service Type: Repair
6
Category: Service
ROLAND M
Your facility provides excellent service, BUT, we understand you must make a profit! You tried to sell us a break pad repair rear end. Upon examination, we put our own pads on. We found we did not need that service and showed the service mgr. the pads. With this make of SantaFe you should have recommended front not rear!
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/25/2021 11:50 AM

Thank you for speaking with us and if you need anything else please do not hestiate we are here to help. 

 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
CK
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Charles K.
Plant City, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Only place my Genesis gets serviced
Always kind and courteous. Excellent service and check in is a breeze. Love the fact that you can make appointments.
Employees worked with
SG
Samantha Giddens
Verified Customer
Haines City, FL
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Repair
Nothing
Employees worked with
SG
Samantha Giddens
CL
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Catherine L.
Plant City, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The process is easy. A reminder is sent. An appointment made and service is done. Great!!
The process is easy. A reminder is sent. An appointment made and service is done. Great
Employees worked with
SG
Samantha Giddens
LB
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Lewis B.
Lakeland, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Appointment on Sept 27
Excellent experience from greeting to check out. Service was done timely and very professionally. I will be returning.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Driver
Service was fine. Had numerous problems that I wasn’t aware of with the car
Employees worked with
SG
Samantha Giddens
Kissimmee, FL
2021 Hyundai Palisade
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2021
verified customer Verified Customer
1
Category: Service
Terrible customer service
They called multiple times saying they wanted to make it right stated they would come pick up my vehicle do a full detail and never showed up or couldn’t even give a courtesy call. Very poor customer service.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/27/2021
Service Type: Repair
3
Category: Service
Needs improvement
Needs improvement
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/29/2021 03:25 PM

Thank you for speaking with us and we will see you monday. 

JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/04/2021 06:19 AM

Our appointment was for Monday 10/4/21 to help resolve this. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
RS
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Randy S.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service department
Best service department in Lakeland
Employees worked with
SG
Samantha Giddens
CG
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Cindy G.
Plant City, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Family, You become part of the family is the best way to describe the service department team.
This dealership's service department team should train others when it comes to taking care of the customers. When you take the time to INSPECT WHAT THE CUSTOMER IS GOING TO EXPECT... you eliminate surprises.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Purchase and service after the sale experience
Great place to do business
Employees worked with
SG
Samantha Giddens
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