SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

GH
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Gail H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Gholmes
I always get quotes on what needs to be done and how much it will cost before any services are started. Love the car wash and the man who shuttled me to where I needed to go was very nice!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/13/2018 05:23 AM

Thank you for your rating and review. We want to make sure there are no surprises when in service so we make sure every service advisor keeps every customer informed and updated about their vehicle and repairs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
great dealer
great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/13/2018 05:20 AM

Thank you for your rating and review. We know our teams strive for greatness every day and it is nice to hear the feedback from our customers.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Livingston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent customer service
Although I was just in on a mater of a recall,the service dept was very curteous and timely and even washed and vacuumed my car! Thank you Hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/13/2018 05:18 AM

Thank you for your rating and review. We're glad we could fix your recall issue and get you in and out quickly and efficiently. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CT
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Cherry T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT SERVICE
The very best service always. . everyone is very kind . They are very prompt in getting you in and out . I would go no where else
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/12/2018 10:10 AM

Thank you for your rating, review and kind words. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RY
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Robert Y.
Lithia, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
robert york
clean;fast;good work,
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/12/2018 10:08 AM

Thank you for your rating and review. We're glad we could meet your service expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AF
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Angela F.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service each time
My car is about 3 1/2 yrs. old now. I purchased it in July 2014. Still love it.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/07/2018 01:36 PM

Thank you for your rating and review. We know our teams try to provide the best possible customer service and we're always glad to hear form our customers about their experiences. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PS
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Patricia S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service appt
As always, great service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/06/2018 12:32 PM

Thank you for your rating, review and repeat business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick, courteous service.
Great service, courteous people.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/06/2018 11:59 AM

Thank you for your rating and review. We're gals we could provide great service on your last visit and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JH
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John H.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service!
Chris and his team are exceptionally friendly and helpful. Chris took me to my car and showed me exactly how they check for the issue I was having and issued me a loaner while they repaired it. Samantha and Summer were both very courteous on drop off and delivery. I was impressed by the class of customer service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/05/2018 07:08 AM

Thank you for your rating and review. Our teams strive to provide the best possible service every day for every customer. We're glad we could get you the loaner you needed and that we could complete your service needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CL
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Charles L.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, Clean, Comfortable
The service staff are always super nice. We have dealt with the same ladies for years and they always take care of us. The waiting area is always clean and very comfortable. We love our Lakeland Hyundai!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/05/2018 05:22 AM

Thank you for your rating, review and for coming back to Lakeland Hyundai Service. It sometimes helps to see a friendly face and comfortable place. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

HR
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Heike R.
Lake Wales, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No issues.
I loves the car wash/detail done with my free oil change.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/05/2018 05:19 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient location
Better than year ago
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/05/2018 11:07 AM

Hello,

 Please call me at the phone number below so I can be of assistance.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Review
Good service visit
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/02/2018 02:21 PM

Thank you for your rating and review.We're glad we could help make your visit good and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AN
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Alice N.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
I truly appreciate the courtesy vacuum and wash!!! It really helps out when you are on the go all the time! Thank you!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/01/2018 05:05 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

WD
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William D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
brake pad recall service
Great, speedy service! Friendly staff, great refreshments while waiting!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/01/2018 05:02 AM

Thank you for your rating and review. We apologize a recall was necessary but we are pleased we could complete the service and you enjoyed your service visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Excellent service in a timely fashion ??
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/01/2018 04:57 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Satisfied
All work was completed in a timely manner. Love the courtesy was & vac.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/31/2018 05:27 AM

Thank you for your rating, review and business. We continue to work every day to meet the expectations of our customers and provide the highest quality service that can be provided. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SA
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Sherman A.
Plant City, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad customer service
Very poor service wouldn't fix my issue and told me to check it myself, why did I bother taking the car to you.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 02/01/2018 11:32 AM

Hello,

 I am aware that the vehicle is in our service department now and will be calling after we have more information about the needed repairs.

Christopher S. Haggstrom
Service Manager

Employees worked with

DK
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Daniel K.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Grest
Quick and done right
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/30/2018 01:18 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DH
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Donna H.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Regular maintenance
Great job in and out no problem
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/30/2018 10:16 AM

Thank you for your rating and review. We're glad we could be of service and hope to see you on your next service need. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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