SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

HM
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HOWARD M.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
very clean facilities
Service advisor Samantha was very competent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/08/2015 05:35 AM

Hello Howard

Thank you for the rating and review. Samantha has been with us for some time and is very competent and knowledgeable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SD
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SANDRA D.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
The Customer Service Reps are always great
Anytime I have gone there to have my car serviced, I am always treated so well. And I never have to wait that long for my car to be serviced. I will always deal with Lakeland Hyundai only.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/08/2015 05:33 AM

Thank you Sandra

It's always great to hear form our customers after service so we can make sure things are going well. Thank you for the rating and review and if we can do anything, don't hesitate to ask.. we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AS
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ANGELA S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Lakeland Hyundai ROCKS
From purchase to service, this is the best place to buy a car...by FAR! See salesman Pierre St. Cyr, he is amazing!!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/08/2015 05:30 AM

Thank you Angela!

Such a great review! We truly appreciate your business and yes... we agree.. Pierre is pretty amazing and so is the rest of our staff. Thank you again for the review and rating and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RV
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RUTH V.
Lakeland, FL
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2015
verified customerVerified Customer
Category: Service
Not a good experience
I was at the dealership for over 4 hours and the haggling was exhausting. WHAT A WASTE OF TIME! I went to Nissan and purchased a vehicle told them what ai was willing to pay and they made it happen. I am very happy with my experience at Nissan. I will never go back to Lakeland Hyundai! BTW, I also had a good FICO score! Ruth
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2015
Service Type: Maintenance
Category: Service
Not fair on trade-in's on their own vehicles
Dealership not fair in pricing trade-in value on their own vehicles.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/02/2015 05:37 AM

Hello Ruth

We're not sure exactly went on during your trade-in evaluation. We can certainly discuss with you further and have a manager get with you. We know you received this survey because of a recent Lakeland Hyundai Service appointment - we certainly hope that appointment met all of your expectations. If your service appointment had problems, please let us know so we can help improve our customer service.

Did you value your trade on-line? Did you use the KBB or Black Book tools to get an estimated value? Was the appraised value different than what you had expected? We would like to help with your concerns further. Please don't hesitate to contact us... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SC
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STEPHEN C.
Gibsonton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing team as always!!!
The girls in the service department are Amazing!!!! They're friendly, helpful and very knowledgable. Robert, the GM, is a great asset to the company as he's super personable and goes above and beyond for all his customers! Love this team and for that I will always be a Hyundai fan ;)
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/19/2015 05:30 AM

Thnk you Stephen for the freat review and rating!

Yes... we agree that everyone is Lakeland Hyundai Service and Sales does  great job and it is even better to get confirmation from our customers! We believe everyone who is part of our team works together to make sure every customer experience (from sales to service) is the best it can be. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MS
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MICHAEL S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change service was quick...
Great service, comfortable conditions to wait in. Quick turn around for oil change.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/19/2015 05:24 AM

Hi Michael:

Thank you for coming to Lakeland Hyundai Service. We try to make every experience as painless as possible; even though it's an oil change, we know it's taking time out of your busy schedule to have the work done. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DB
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DONNA B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Excellent Service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/17/2015 08:04 AM

Hi Donna

Thank you for the review and rating. IF we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

VL
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VALDEZ L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My sale rep
The atmosphere is a ver comfortable and mic place and I did not wait too long for my car to finish service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/06/2015 09:51 AM

Thank you for the review and rating Valdez...

If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MT
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MICHEAL T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CLEAN, Organized, & Professional!!
Service Advisor/Tech Samantha reprogrammed my key fobs that were inop!!
Strangely enough No Batteries were required just some computer time!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/05/2015 06:52 AM

Hi Michael

We're glad Samantha was able to help. Thank you for the review and rating! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In and out
Quick first service! Nice waiting area w water and donuts, car was washed and ready to go
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/04/2015 05:32 AM

Thank you for your review and rating. We try to make it as pleasant as possible for every customer when the come to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

LB
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LETTICHIA B.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased with their service
I have confidence in the service and if anything else comes up they discuss it with me in a way that I understand it.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/24/2015 08:49 AM

Hi Lettichia

Thank you for coming to Lakeland Hyundai Service. We're happy you feel you have the confidence and trust in our service advisors and technicians - it's important to not only feel comfortable but to know you understand your vehicle maintenance and service schedule. Helping all of our customers understand their vehicle, what works and why maintenance is important is only part of our job. Thank you again for coming to Lakeland Hyundai Service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JB
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JIMMY B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personal service by Samantha and Jessica is always superb
Excellent dealership to work with. I have recently referred two buyers who purchased a Genesis. Kevin the sales manager and Billy the salesman are great guys to work with.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/23/2015 02:08 PM

Hello Jimmy

Thank you for your kind words. We truly appreciate your business and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DK
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DONALD K.
Haines City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
quick and efficient service
Pleasant staff, great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/21/2015 11:54 AM

Thank you for coming to Lakeland Hyundai Service Donald. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AH
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ALAN H.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Everyone there is very nice and knows what they are doing.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/21/2015 05:50 AM

Hi Alan

Thank you for your review and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

EW
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EDMUND W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just nice place to deal with
Excellent service and people
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/21/2015 05:49 AM

Thank you Edmund for your review and rating. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Fast service, very friendly staff.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/21/2015 11:53 AM

Thank you for your review. If we can do anything, don't hesitate to ask...we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CB
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CHARLOTTE B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are the best of the best
I've always have been satisfied with my dealings at Lakeland Auto Mall.....the service is excellent and the people that work there are very professional.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/20/2015 01:16 PM

Thank you Charlotte for the wonderful comments and rating. We hope that everyone coming to Lakeland Automall Hyundai has a great experience and we work hard every day to make sure our teams treat every customer like they were the only customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CY
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CAROL Y.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone was polite and service was done in a timely manner.
I was greeted quickly when I pulled up and it just seemed like minutes and my car was ready. Everyone was so pleasant and courteous
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/20/2015 06:21 AM

Hi Carol

Thank you for coming to Lakeland Hyundai Service. We're so pleased you enjoyed your experience and that we were able to handle your service quickly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JH
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JAMES H.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant experience!
In and out: everyone very professional!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/13/2015 05:52 AM

Hi James:

Thank you for coming to Lakeland Hyundai Service and for your review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

FW
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FRANCIS W.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Product, servoce and personal sales
Love the Hyundai product and the service at the new built facility. Duane Temple has been our sales person for four purchases and the amenities along with all of the latter fulfill our needs!!!
Frank and Marilyn Wanat
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/05/2015 11:17 AM

Thank you Francis

We like the new place too! Thank you for  coming to Lakeland Hyundai and if we can do anything, don't hesitate to ask... we're hereto help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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