Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / STEVE RISLEY
SR

STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

RM
gravatar
RAYMOND M.
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Good job, on time and they did a good wash job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/18/2016 03:42 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
TK
gravatar
Towney K.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Nice to have WiFi in the customer waiting room now.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/09/2016 05:44 AM

 We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
Verified Customer
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
prompt
friendliness
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/04/2016 10:01 AM

We thank you for taking the time to rate your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
PR
gravatar
PAUL R.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer Service!
The agent really tried to help me out, or take care of me!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/18/2016 02:55 PM

 We thank you for taking the time to rate your service experience and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
AD
gravatar
Anthony D.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Cooperative & Competent Dealership
Never a problem in making an appointment for service, especially when a problem occurs with the automobile. Customer service is excellent from the people who sign you in, to the complimentary shuttle, to the actual workmanship on the car.
Recommended
Employees worked with
SR
STEVE RISLEY
MP
gravatar
MICHAEL P.
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
In & out in just under a hour for an oil change with no appointment! Drove all the way from west Jacksonville for my 2nd free oil change & check up.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/31/2016 09:25 AM

 Thank you for the kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2014 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa Fe Sport
From purchase transactions to service transactions everything takes too much time to accomplish.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/06/2016 05:40 AM

Thank you for your candid feedback and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
PF
gravatar
PAMELA F.
Saint Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient for me.
Friendly and efficient,
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2015 05:20 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
SR
STEVE RISLEY
SF
gravatar
SCOTT F.
Saint Augustine, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superior Experience
From the gentleman that met my car as I drove in, to the service advisor, to the mechanic who came and found me to tell me the results it was a truly first rate personalized customer service experience! I came in with no appointment for an emergency with my tire and the handling of my problem was expedited by all involved. I was upset and very concerned and the whole experience put at ease and comfortable. I was out in no time with the problem solved and one other matter I brought to their attention as resolved. I can't wait to return for my next oil change.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/07/2015 05:10 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good work, did not wash the car as asked since it is a matte grey
Good work
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2015 06:06 AM

Thank you for your kind words and continued loyalty to Hyundai of St Augustine. Our detail department is ordering a Matte finish wash kit to have ready for your next visit. Happy Thanksgiving Day to you and your family.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
SR
STEVE RISLEY
Verified Customer
Saint Johns, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Would recommend to anyone
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/17/2015 05:09 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Very friendly , great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/09/2015 05:38 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
MK
gravatar
MALCOLM K.
Palm Coast, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Programmed maintenance
Exactly as I expected. Friendly, efficient, timely. I couldn't complete the survey sent by Hyundai because it obligated acceptances of disclosure and contact by third parties.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/10/2015 06:22 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
VD
gravatar
VALERIE D.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Personal Attention
I appreciate good customer service and that the managers know who I am when I come in to have work done on my car.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/09/2015 02:50 PM

Thank you for your kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
LD
gravatar
LINDA D.
East Palatka, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Service was prompt, waiting room was clean, coffee/refreshment area very inviting.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/08/2015 05:29 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JS
gravatar
JORGE S.
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
service dept
job very well done
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/08/2015 05:28 AM


 We thank you for your kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JW
gravatar
JAMES W.
Jacksonville, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are always on point.
They are always very nice and on point with me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/14/2015 05:07 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
VM
gravatar
VIRGINIA M.
St. Augustine, FL
2010 Hyundai Genesis Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly staff and always get top notch work done .
If possible I wait to bring my genesis here instead of ft lauderdale dealerships because it has made owning my genesis a great experience when any kind of service is needed thanks hyundai of st augustine
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/11/2015 05:08 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine. We always look forward to your visits.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people, Great Service
Fast Service, Made appointment and in and out in 30 mins. WOW!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/05/2015 10:19 AM

Mr. Aflleje,

 We thank you for your kind words and continued loyalty to Hyundai of St. Augustine. It is always a pleasure seeing you.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
DM
gravatar
DIANE M.
Saint Augustine, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
excellent service & attention
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2015 05:33 AM

We appreciate your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.