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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / STEVE RISLEY
SR

STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

TT
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TRAVIS T.
St. Augustine, FL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE BEST THERE IS, PERIOD!
Fast, courteous, even showing me service (cabin filter) that did not need replacing. Car dealers just don't do that...except St. Augustine Hyundai. Joe King, Sheryl, Debbie and all the mechanics are top flight. I just did their survey and my only lament was not being able to give them 11's. It's just above and beyond service.
And yes, I'm buying another Hyundai. Car is great, but the service is even better.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/30/2014 06:06 AM

Our service team appreciates the kind words and candid feedback. It is truely a pleasure having you in our Hyundai of St. Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RZ
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RICHARD Z.
Fleming Island, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Fast Service
No appointment but still able to work me quickly in. Fair price with excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/23/2014 06:04 AM

Thank you for the kind words. We appreciate your loyalty to Hyundai of St. Augustine. Our service team knows how important your time is and we are continuously working to make sure we can get you in and out quickly.

 

Sincerely,

Service Team

Hyundai of St. Augustine

Employees worked with
SR
STEVE RISLEY
JE
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JOHN E.
St. Augustine, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Service completed in a timely manner
Service department was fast and courteous. Car was washed and vacuumed, looked like it was detailed.. Good job
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/20/2014 12:02 PM

We appreciate your kind words and loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
DH
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DANIEL H.
Ponte Vedra Beach, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I receive true service when I bring my car in.
I really appreciate the friendly service Debbie provides each and every time I bring my Genesis in for service. She never fails to respond.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2014 08:53 AM

Thank you for the kind words and your loyalty to Hyundai of St.Augustine. Debbie takes great pride in providing all of her guests with excellent service.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
SR
STEVE RISLEY
EG
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ERNEST G.
Crescent City, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and thorough service
Better than the normal, run of the mill service experience. Definitely would recommend it to my friends.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/04/2014 08:47 AM

Mr. Gentry,

 Thank you for your kind remarks and your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
JJ
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JOSEPH J.
St. Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As good as it gets
This dealership is top notch for both service and sales. It's the best I've experienced in the whole area.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/04/2014 06:42 AM

Mr, Johnson,

 Thank you for your kind words and loyalty to Hyundai of St Augustine. Our staff appreciates the feedback.

Sincerley,
Service and Sales
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
PF
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PATRICIA F.
St. Augustine, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Punctuality and great attitude
Great staff and they know what they are doing. They are punctual and pleasant.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2014 08:12 PM

Thank you for your kind words and we appreciate your loyalty to Hyundai of St Augustine. Our staff prides themselves on exceeding expectations.

Sincerely,
Hyundai of St. Augustine
Service Team

Employees worked with
SR
STEVE RISLEY
CW
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CRAIG W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service and Hospitality
Needed oil change. Drove in. Greeted by Deb and received full service instantly. A very excellent visit.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/20/2014 07:18 AM

Thank you for the kind words. Debbie takes great pride in doing her job and appreciates the acknowledgement.

Sincerely,
Hyundai of St Augustine
Service Team

Employees worked with
SR
STEVE RISLEY
SS
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SANDRA S.
Elkton, FL
2008 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2014
verified customerVerified Customer
Category: Service
happy camper
after my bad review last week, Joe King the service manager called me and appologized and told me he was going to refund the price of the oil change and waS GOING TO GIVE COMPENSATION FOR MY TIME. WHAT A GREAT CUSTOMER SERVISE THAT WAS.
Recommended
Employees worked with
SR
STEVE RISLEY
LM
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LLOYD M.
Jacksonville, FL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
auto maint.
they did a good job for my 1st oil change
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 05/04/2014 05:43 AM

Thank you for the kind words and candid feedback. Please let us know if there is anything we can do to improve your experience on your next visit. Thank you for your loyalty to Hyundai of St Augustine

best regards,
Andrew DiFeo 
owner/GM

Employees worked with
SR
STEVE RISLEY
SS
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SANDRA S.
Elkton, FL
2008 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2014
verified customerVerified Customer
Category: Service
happy camper
after my bad review last week, Joe King the service manager called me and appologized and told me he was going to refund the price of the oil change and waS GOING TO GIVE COMPENSATION FOR MY TIME. WHAT A GREAT CUSTOMER SERVISE THAT WAS.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2014
Service Type: Maintenance
Category: Service
bad time at hyundai
took over two hours just to get an oil change
Not Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 05/02/2014 04:42 AM

We sincerely apologize for the long wait time for your oil change.  With our increased growth , we are experience some growing pains as we continue to staff up our service department to meet consumer demand.  Thank you for the feedback as it is the only way we can hope to improve our organization.  As a gesture of goodwill, I would like to reimburse you for your oil change as well as send you an additional $50 to compensate you for your time.  My service director, Joe King, will be in contact with you.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine 

ANDREW M D. from Hyundai of St. Augustine responded on 05/07/2014 05:58 AM

Sanra,  we are glad to hear that Joe King addressed your concerns.  We are sorry we didn't meet your expectations on your service, but appreciate your understanding and allowing us to a second chance.  We sincerely appreciate your loyalty, and are working hard at reducing the wait time of our guests for all services as we grow. 

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
SR
STEVE RISLEY
LC
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LISA C.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous.
Service tech was knowledgeable and thorough.
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 03/27/2014 04:56 AM

Thank you for the kind words and candid feedback, we sincerely appreciate your loyalty to the Hyundai of St. Augustine brand.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MS
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MARTY S.
Jacksonville, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair was as advertised and below the quote
Needed to have a tire replaced and while they did not have it in stock they promised it within 2 business days. They called on the day promised and the repair was accomplished at less than the price they had quoted me. The service was courtious, prompt, complete and returned my car with a complimentary wash. Outstanding customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/26/2013 06:03 AM

Thank you for your kind words. Our service team appreciates the recognition and your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
FG
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FREDRIC G.
Ormond Beach, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency
Service is timely, service writers are always friendly and courteous, repairs are always done on time and correctly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/13/2013 01:27 PM

We sincerely appreciate your kind words. Our staff enjoys hearing how they are doing. Happy Holidays to you and your family from all of us at Hyundai of St. Augustine.

Employees worked with
SR
STEVE RISLEY
DM
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DIANE M.
St. Augustine, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I was very happy with the salesman that sold me the car, Rosevelt, and very pleased with the first service on my AZERA
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/13/2013 05:41 AM

Thank you and welcome to our Hyundai of St.Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
SR
STEVE RISLEY
DB
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DIANA B.
Palm Coast, FL
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
The quick service and great staff. Rate it a 5
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/06/2013 06:02 AM

Diana,

 

 Debbie and the staff greatly appreciate the praise. They understand customer service is our top priority. Thank you for your loyalty to Hyundai of St Augustine.

 

Sincerely,

Service Team

Employees worked with
SR
STEVE RISLEY
DE
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DWIGHT E.
Ponte Vedra Beach, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealership
Friendly, courteous, quick and thorough!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/12/2013 05:37 AM

Thank you for the kind words and welcome to our dealership. Our staff takes great pride in meeting and exceeding our guests expectations.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
MG
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MOLLY G.
St. Augustine, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is helpful and knowledgeable.
Great place to go for quality workmanship and reliability.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/11/2013 08:11 AM

Thank you for the kind words. We sincerely appreciate you and your loyalty. As always, it was a pleasure to see you. If I may ever be of assistance, please feel free to contact me.

Best Regards,
Joe King
Service Director
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
PK
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PAUL K.
Palm Coast, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They do a great job of servicing my vehicle!
Very Good Service, fair price, clean environment and friendly competent staff!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/04/2013 08:57 AM

Mr. Kelly,

 Thank you for taking the time to let us know how we are doing. We appreciate your kind words and loyalty to our dealership.

Best Regards,
Joe King

Employees worked with
SR
STEVE RISLEY
WM
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WARREN M.
St. Augustine, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
standard service
I have every confidence that my car will be taken care of in a professional manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2013 05:33 AM
Thank you for your kind words and loyalty to our dealership. We are always looking to improve our guests expectations and we are excited to annouce the launching our new Car Care Express Services.
Employees worked with
SR
STEVE RISLEY
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