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SureCritic / Hyundai Dealer / Superior Hyundai / THERESA L BAAS
TB

THERESA L BAAS

Superior Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

Reviews of THERESA L BAAS

SI
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Sondra I.
Anniston, AL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Everytime I have gone in and Marlana is working she is so friendly and sweet.
Recommended
JOHN V M. from Superior Hyundai responded on 06/30/2020 06:00 AM

Thank you for choosing Superior Automotive for your automotive needs.  Our goal is to provide all our guests with a 5-Star experience during each and every visit.  Any feedback you can provide is welcomed to achieve this goal.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
TR
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Thomas R.
Rainbow City, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The representatives in the service department are great people.
I enjoy the energetic personalities of the service department at Superior Hyundai. They are always smiling and happy to see customers. They really understand the term customer service and how important it is to the dealership. They are straight shooters and are up front about the required maintenance for my vehicles and I trust them and always accept the maintenance they recommended. I have a 2008 Jeep Commander I bought from Superior in 2008 and because of Superior's top notch service department this vehicle has not seen a Chrysler dealership in almost 5 years.
Recommended
JOHN V M. from Superior Hyundai responded on 06/25/2020 01:20 PM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider the opportunity a privilege and appreciate the great rating.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
ST
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Samuel T.
Lincoln, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The friendly people
Recommended
JOHN V M. from Superior Hyundai responded on 06/22/2020 05:54 AM

Thank you for the great rating and kind comment.  We appreciate the opportunity and consider it a privilege to provide your automotive needs.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
ME
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Mike E.
Cropwell, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
verified customerVerified Customer
Category: Service
Happy with the service.
Questioned a service charge, and John took good care of us with this matter.
Recommended
Employees worked with
TB
THERESA L BAAS
ME
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Mike E.
Cropwell, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
verified customerVerified Customer
Category: Service
Happy with the service.
Questioned a service charge, and John took good care of us with this matter.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2020
Service Type: Maintenance
Category: Service
My Service Experience
As stated in my comments
Recommended
JOHN V M. from Superior Hyundai responded on 06/17/2020 07:56 AM

Thank you for your feedback.  I'm glad we were able to resolve the issue you described.  We appreciate the opportunity to service your Hyundai and look forward to doing so in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
DH
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Donna H.
Anniston, AL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customerVerified Customer
Category: Service
Service Manager, John, is a professional & devoted to customer satisfaction.
The service manager was very quick to resolve any issues I had with my detail/car wash. I want to thank him for being so friendly & concerned about my service. I look forward to buying cars & recommending friends & family to Superior Hyundai in the future.
Recommended
Employees worked with
TB
THERESA L BAAS
DH
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Donna H.
Anniston, AL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customerVerified Customer
Category: Service
Service Manager, John, is a professional & devoted to customer satisfaction.
The service manager was very quick to resolve any issues I had with my detail/car wash. I want to thank him for being so friendly & concerned about my service. I look forward to buying cars & recommending friends & family to Superior Hyundai in the future.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/08/2020
Service Type: Maintenance
Category: Service
Friendly service personnel & timely service. Poor car wash/detail.
Service dept personnel are very friendly & professional. The purchase of my car in 2019 came with great warranty. Tire incentive etc. I loved the idea of having a free car wash/detail when getting my car serviced. However, the detail & car wash are terrible. The car wash is just basically a quick tire wash. Terrible terrible terrible car wash. I do not even expect a vacuum anymore.
Recommended
JOHN V M. from Superior Hyundai responded on 06/10/2020 10:37 AM

I have sent a private email to our valued guest.  We are working to resolve any issue they may have.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
CS
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Corayon S.
Anniston, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service ar Superior Hyundai
Always pleased with the service at Superior!
Recommended
JOHN V M. from Superior Hyundai responded on 06/08/2020 05:38 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is a pleasure for us and we consider it a privilege.  We appreciate the great rating and comment!  We are eager and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
JOHN V M. from Superior Hyundai responded on 05/28/2020 10:43 AM

Thank you for choosing Superior Hyundai for you automotive needs.  We consider it a privilege to provide your services.  We appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
TG
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Trena G.
Lincoln, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They get the car on in and get the job done!
Great people! There all hard working to please the customers and there car done as soon as possible.
Recommended
JOHN V M. from Superior Hyundai responded on 05/25/2020 02:05 PM

We appreciate you choosing Superior Hyundai for your automotive needs.  Thank you for the great rating and wonderful comments.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
KS
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Karen S.
Anniston, AL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
got the job done
This is my first time at the Hyundai service department. Very friendly folks, was able to get a ride to work (Doc is a really nice guy) and they did the job right the first time in the time promised. (my driver side window was making a noise). They knew exactly what I was talking about. Thank you for a job well done.
Recommended
JOHN V M. from Superior Hyundai responded on 05/18/2020 05:42 AM

Thank you for choosing Superior Hyundai for your automotive needs and allowing us to provide your services.  We consider it a privilege.  We appreciate the great rating and nice comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
NW
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Natasha W.
Anniston, AL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great Service
Recommended
JOHN V M. from Superior Hyundai responded on 04/27/2020 05:51 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We appreciate the rating and nice comments.  It is our goal to always provide 5-Star Service and welcome any suggestions to earn a 5-Star rating during future visits.  We are eager and look forward to assisting you again.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
EC
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Emmie C.
Oxford, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy
As always very pleased with service team
Recommended
JOHN V M. from Superior Hyundai responded on 04/22/2020 07:21 AM

As always, we are happy when our guest are happy.  Thank you for saying so and the great rating.  We are at your service when you need and look forward to assisting you again.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
TR
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Thomas R.
Rainbow City, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Superior is really Superior
I have never had an experience with another dealership like Superior. I take all of my vehicles to them regardless of the manufacturer. I have a Jeep and a Chevrolet P.
Recommended
JOHN V M. from Superior Hyundai responded on 03/23/2020 06:02 AM

We love to hear these kind of comments from our loyal guests.  Thank you so very much for the great rating & comments.  Nothing can be more satisfying to us than to know your visits to Superior Hyundai are completely satisifying to you.  We are always eager to assist you with any of your automotive needs & look forward to doing so in the future.

John Morris
Service Manager

Employees worked with
TB
THERESA L BAAS
TR
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Tony R.
Munford, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service. Friendly staff.
Great
Recommended
JOHN V M. from Superior Hyundai responded on 03/18/2020 01:29 PM

Thank you for the great rating and comments.  We appreciate you choosing Superior Hyundai for your automotive needs.  We look forward to assisting you in the future.

John Morris
Service Manager

Employees worked with
TB
THERESA L BAAS
CB
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Carolyn B.
Childersburg, AL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything was handled correctly
The friendly staff and service
Recommended
JOHN V M. from Superior Hyundai responded on 03/18/2020 01:39 PM

It is always a pleasure & we consider it a privilege to provide your automotive services.  We truly appreciate the great rating and nice comments regarding your most recent visit.  We look forward to seeing you on your next visit.

John Morris
Service Manager

Employees worked with
TB
THERESA L BAAS
DM
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Deborah M.
Anniston, AL
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast ,great service
Everyone is so friendly and helpful. Every fast with service and love the car wash.
Recommended
JOHN V M. from Superior Hyundai responded on 03/13/2020 01:22 PM

We sincerely appreciate the great rating and comments.  We consider it a privilege taking care of your automotive needs and look forward to doing so in the future.

John Morris
Service Manager

Employees worked with
TB
THERESA L BAAS
SK
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Stephen K.
Anniston, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great quick and friendly service
Recommended
JOHN V M. from Superior Hyundai responded on 03/31/2020 10:08 AM

Thank you for the great rating and choosing Superior Hyundai for your automotive services.  We consider it a privilege and look forward to doing so in the future.

John Morris
Service Director

Employees worked with
TB
THERESA L BAAS
AF
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Angela F.
Heflin, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service!
The service is great! Greet you with a smile and get on the job ASAP!!
Recommended
JOHN M. from Superior Hyundai responded on 03/11/2020 06:04 AM

Thank you very much for the great rating and comments.  We consider it a privilege to service your vehicle and look forward to assisting you with all your automotive needs in the future.

Employees worked with
TB
THERESA L BAAS
TH
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Timothy H.
Oxford, AL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
verified customerVerified Customer
Category: Service
Car waiting in office.
When you finished work on my car? call me immediately your income while I'll be in waiting room then I'll be happy to paid your service leave immediately for my car.
Thank your sir or mam. Mr. Hurley
Recommended
Employees worked with
TB
THERESA L BAAS
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