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TREVINE KEITH FERNANDO

Larson Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Reviews of TREVINE KEITH FERNANDO

Verified Customer
Tacoma, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was fast and helpful
Went in to get recall and service done, Service Advisor Keith Fernando was very nice helpful and fast.
Employees worked with
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TREVINE KEITH FERNANDO
AR
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Ashlee R.
Puyallup, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Bringing my daughter….
I had to come in for a Friday oil change, I was worried about bringing my daughter. But she got to play with some toys and have a little snack at check in. And then Keith showed us to the waiting room where there was already a woman waiting and politely asked her if we could change the channel so that my daughter could watch cartoons. It made for a much better waiting time with my daughter. And I truly appreciated it and everyone who helped us.
Employees worked with
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TREVINE KEITH FERNANDO
DA
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Danielle A.
Longbranch, WA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service! Thank you, Keith!
Could not have had a better experience. Keith helped me through a very difficult time with my vehicle, and made the process absolutely seamless. He was attentive, kind, helpful, and very understanding of how disruptive my situation with my vehicle was. He kept us informed of the status, and when my car was ready for pick up after having a new engine installed, he walked me through all the details, what to expect, how to treat the new engine, etc. Insisted if I had any issues to immediately call him so whatever the issue was could be resolved. I cannot describe to you how comfortable, safe and secure he made me feel after receiving my car back. I will continue to take my vehicle for maintenance to Larson from here on out, and also for any purchases in the future. Could not have been happier with my treatment. Keith definitely puts customers first!
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
5 star rating‼️
I like the service. I was given the option of rotating my tires which I took. I paid to have it done where I was I could’ve had it done for free at the tire dealership. That’s the only thing I didn’t care for other than that everything is top notch. Thank you very much I would write this a five star company.
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TREVINE KEITH FERNANDO
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Scott J.
Olympia, WA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Keith Fernando is friendly and professional.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Seattle, WA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good job
Was comfortable relaxed experience
Employees worked with
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TREVINE KEITH FERNANDO
SD
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Susan D.
Bremerton, WA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The Best
Keith is very knowledgeable. He provided explanation regarding my warranty and pre-paid service, giving me options and how each option would affect my car/warranty/any out of pocket costs. He's vey informative and up front. Our appointment time was around the crew's lunch time so he was up front about it taking a little longer for the services to be completed. That was very much appreciated so we didn't just sit there wondering why it was taking so long. Because there was going to be a little down time before the work started he offered to have our car wash, rather than just sitting there waiting to be worked. on. He also came and checked on us in the waiting area.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customer Verified Customer
10
Category: Service
Concerns quickly resolved
My previous review I had concerns regarding my November car appointment. Larson quickly contacted me in order to correct those issues.
I have been a customer at Larson for a decade, and I have pretty much been very happy with the service there. I am happy with the outcome from my November appointment, and I would still recommend Larson for its good service.
Employees worked with
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TREVINE KEITH FERNANDO
RF
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Robert F.
University Place, WA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Service manager very professional and helpful. Always a good reliable job on our Sonata over the past 10 plus years.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customer Verified Customer
10
Category: Service
Concerns quickly resolved
My previous review I had concerns regarding my November car appointment. Larson quickly contacted me in order to correct those issues.
I have been a customer at Larson for a decade, and I have pretty much been very happy with the service there. I am happy with the outcome from my November appointment, and I would still recommend Larson for its good service.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/30/2021
Service Type: Maintenance
7
Category: Service
Not the usual great service this time around.
I've been coming over a decade and I've been happy for the most part, but my rating this time is much lower due to not quite a thorough Multipoint Inspection. Some things were caught and repaired, but not everything, which I realized that evening a few hours after the appointment so I will be back to the dealership once more.
DANA D. from Larson Hyundai responded on 12/01/2021 10:55 AM

Good morning!

Thank you for your feedback about your recent service visit. I appreciate your comments!

My goal is to make sure that you are completely satisfied with your service visit. I would love to talk with you further about your visit, and get your headlight replaced. Please give me a call at 253-474-0621 so that I can pull up the correct vehicle information. 

I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
253-474-0621

Employees worked with
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TREVINE KEITH FERNANDO
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Cherisse K.
Tacoma, WA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My santa cruz
Did amazing and got it done super quick!
Employees worked with
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TREVINE KEITH FERNANDO
ML
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Matthew L.
Lakewood, WA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Key program and software updates
I had a wonderful experience. They were efficient and worked faster than estimated.
Employees worked with
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TREVINE KEITH FERNANDO
LC
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Lance C.
Tacoma, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality maintenance check.
Quick and helpful maintenance.
Employees worked with
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TREVINE KEITH FERNANDO
JV
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Jordan V.
Tacoma, WA
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/05/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Predatory dealer
Worst car buying experience. Crazy hidden fees tried to upsell our pre-approved APR. the car had several issues upon delivery it wasn’t clean as it could have been. Sales person did not do their job when asked about new temp tag. Technician improperly diagnosed concerns. Paperwork was done incorrectly causing a branded title. They did however do the right thing and cover the repair cost.
DANA D. from Larson Hyundai responded on 11/11/2021 05:34 PM

Hi Jordan, 

Thank you for your feedback and bringing these issues to our attention. I would love to have you speak with our general manager so that we can make this right for you!

Please give me a call at (253) 474-0621 at your earliest convenience. I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

DANA D. from Larson Hyundai responded on 11/27/2021 01:16 PM

Hi Jordan, 

Thankk you for your feedback about your sales experience. I would love to talk with you further. 

Please give me a call at (253) 474-0621
Dana Dixon
Larson Hyundai Customer Care

Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Bremerton, WA
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customer Verified Customer
10
Category: Service
Great Response
Although our first experience with the service desk was lacking, their response was encouraging. Keith with the service desk called to discuss my initial review. He was very apologetic, even though it was NOT he that had helped nor gave us bad service. I did get to witness Keith's service of other customers and we had wished it was he that was helping us. Keith was very informative, and gave detailed answers to their questions. He seemed to be very knowledgeable and confident in his job. He provided his customers personal service. When his customer's car was ready, he personally came out to the waiting area, discussed things with his customer and walked her back to her car. We got a phone call with "your car is ready" from our service rep. Which, by all means reaches the threshold of acceptable, but after witnessing Keith's customer service skills, we were expecting a little more from our rep. With my interaction with Keith we are happy to try again.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Bremerton, WA
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customer Verified Customer
10
Category: Service
Great Response
Although our first experience with the service desk was lacking, their response was encouraging. Keith with the service desk called to discuss my initial review. He was very apologetic, even though it was NOT he that had helped nor gave us bad service. I did get to witness Keith's service of other customers and we had wished it was he that was helping us. Keith was very informative, and gave detailed answers to their questions. He seemed to be very knowledgeable and confident in his job. He provided his customers personal service. When his customer's car was ready, he personally came out to the waiting area, discussed things with his customer and walked her back to her car. We got a phone call with "your car is ready" from our service rep. Which, by all means reaches the threshold of acceptable, but after witnessing Keith's customer service skills, we were expecting a little more from our rep. With my interaction with Keith we are happy to try again.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/01/2021
Service Type: Repair
3
Category: Service
Happy to disappointed.
The sales team was excellent! The service team needs lessons in customer service. Frist lesson being don't forget the customer you asked to go wait in the waiting area.
DANA D. from Larson Hyundai responded on 11/02/2021 07:47 PM

Hello, 

Thank you for your feedback. I appreciate your comments, and I am sorry that your service visit didn't go smoothly. Our goal is to ensure that you are 150% satisfied, and we would love the opportunity to make things right for you!

Please give me a call at (253) 474-0621 to talk further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
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TREVINE KEITH FERNANDO
JG
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Jared G.
Auburn, WA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
8
Category: Service
Making things right.
While I was very disappointed with my 1st experience to have my car repair under warranty, Keith in your service department has worked very hard to rectify the situation. At this time I am pleased with the service I have recieved to resolve the issues at hand. However nothing has been completed due to parts needing to be ordered and services still need to be provided. I look foward to another survey after the completion of my repairs.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Lacey, WA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Hyundai is awesome, the staff needs some training
Hyundai the company is awesome and they take care of their customers. Their staff at this location needs some training on friendliness, courtesy, and respect for the customer.
DANA D. from Larson Hyundai responded on 10/28/2021 09:27 AM

Thank you for your feedback regarding your recent service visit. My goal is that each customer is 150% satisfied, and I would love the opportunity to correct this situation for you. 

Please give me a call at (253) 474-0621 to talk further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
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TREVINE KEITH FERNANDO
JG
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Jared G.
Auburn, WA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
8
Category: Service
Making things right.
While I was very disappointed with my 1st experience to have my car repair under warranty, Keith in your service department has worked very hard to rectify the situation. At this time I am pleased with the service I have recieved to resolve the issues at hand. However nothing has been completed due to parts needing to be ordered and services still need to be provided. I look foward to another survey after the completion of my repairs.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2021
Service Type: Repair
2
Category: Service
Awful,
3 hours of waiting to find out what I told them was True, No Work/Fix performed. Now I have to get another appointment, which here we are 3 days later and I do not know what is happening, If there was another Hyundai Dealership closer to me I would pick another.
DANA D. from Larson Hyundai responded on 10/26/2021 01:25 PM

Hi Jared, 

Thank you for reaching out to us about your recent service experience. We want to make sure that you are 150% satisfied with the repairs of your vehicle, and I would love the opportunity to talk with you further about the recalls and door handle issue. Please give me a call at (253) 474-0621 at your earliest convenience. 

Thanks so much, and I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

DANA D. from Larson Hyundai responded on 10/27/2021 09:44 AM

Hi Jared and Lacey, 

Thank you so much for speaking with me this morning. I really appreciate your feedback and I look forward to seeing you for your door repair. 

Keith and Dana
(253) 474-0621

Employees worked with
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TREVINE KEITH FERNANDO
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William B.
Puyallup, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai does it again!
Gotta love the friendly family atmosphere you will find at hyundai. Great service and passionate care. Thank you once again hyundai!
Employees worked with
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TREVINE KEITH FERNANDO
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