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TREVINE KEITH FERNANDO

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Verified Customer
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Great and fast service. The only thing is that getting an appointment takes a while
Employees worked with

CL
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Carol L.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
A
Keith and Edgar are very much appreciated.
Employees worked with

AR
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Albretha R.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer service
The staff is very professional and attentive
Employees worked with

RB
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Rodney B.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fantastic service
I definitely recommend Larson hyundai for your vehicle service needs!! I always ask for Keith. Keith has the best customer service around! Always letting me know what's going on with my vehicle. Thanks again Keith for being great!!!
Employees worked with

Verified Customer
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Positive
Staff was friendly and repair was quick.
Employees worked with

EM
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Elizabeth M.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Keith is the greatest-- he has my respect and he gives it.
He has promised to keep my car humming like a baby and he has not failed to do so. I particularly enjoy the manner in which he communicates with me to make certain I understand his message.
Employees worked with

DA
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Don A.
Tacoma, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Rude and inattentive
The service rep was busier listening to his co-workers conversation than listening to me. Then he snapped at me for not pulling the car in the proper spot, before checking to see the area was completely full. Then he took my keys but said he couldn’t find my car and my fob wasn’t working. I’d told him that initially, but as previously stated, he wasn’t listening. By the way, the car was parked directly in front of the service door, but he didn’t ask where it was parked. I thought we were finished checking in and went to make a call. He then called me and chastised me for walking away and not finishing checking in. I didn’t like one part of my interaction with him, and I spent 50 years in customer service.
DANA D. from Larson Hyundai responded on 03/03/2022 03:03 PM

Hi Don, 

Thank you for your feedback about your recent service experience. I am sorry to see that you did not have a five-star visit!

I would love the opportunity to make things right for you! Please give me a call at (253) 474-0621 to discuss your visit further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with

HR
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Henoc R.
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
2012 Sonata engine and turbo replacement
Thank you for the excellent service. Especially to Keith at the service department, he helped me a lot through the whole process.
Employees worked with

PL
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Paul L.
Ocean Shores, WA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Larson is always very responsive from scheduling to getting me in on time and back on the road quickly.

The service managers and technicians are very professional and always do a fantastic job.
Employees worked with

Verified Customer
Burley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
A little expensive
.Keith is friendly and easy to work with
Employees worked with

GM
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George M.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service and polite,
Employees worked with

Verified Customer
Puyallup, WA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
verified customer Verified Customer
7
Category: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.
Employees worked with

Verified Customer
Puyallup, WA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
verified customer Verified Customer
7
Category: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/28/2022
Service Type: Repair
2
Category: Service
Needs improvement
My time was not respected, as the part was not available at time of appt. I was able to have oil change and 2 recalls done, but a third recall necessitated a return appt. Also, it was extremely difficult to schedule and reschedule (snow and ice prevented me from keeping initial appt but I canceled in a timely manner) the initial appt due to company's phone/internet problems, along with no call backs from staff. Very frustrating.
ARMANDO L., Service Manager from Larson Hyundai responded on 01/28/2022 10:19 AM

Thank you for taking the time today to speak with Keith, we appreciate you buisness and look foward to service you in the future.

Armando Lopez
Service Manager
(253)671-6527
armandolopez@looklarson.com
Employees worked with

AR
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Albretha R.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent customer service
Very good customer service and staff friendly and helpful
Employees worked with

DM
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Diante M.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Keith is the best
I go to Keith for service and he makes it quick, easy and makes everything understandable.
Employees worked with

WG
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William G.
Roy, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Center
We were completely satisfied with our recent service at the service center at Larson Hyundai. The service technician was friendly, and helpful. Our car was completed shortly prior to the time we were told it would be ready. We were pleased that we got a military discount. Afterwards a sales person helped me with a couple of questions I had about connecting the car to blue tooth and google maps. Thank you.
Debbie
Employees worked with

Verified Customer
Tacoma, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Santa Cruz
Overall adequate service.
Just not to the level of Titus will Toyota.
DANA D. from Larson Hyundai responded on 01/22/2022 01:46 PM

Hi Steven, 

Thank you for your feedback! We are always looking for ways to improve our services. Is there anything that we could have done to give you a five-star experience?

I would love the opportunity to make things right! Please give me a call at (253) 474-0621 to talk further. 

I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with

Verified Customer
Joint Base Lewis Mc Chord, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service !
So far I have had positive interactions with the staff and great service in regard to my vehicle .
Employees worked with

LR
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Lenard R.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Maintenance
Very professional, fast and efficient.
Employees worked with

MN
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Michael N.
Tacoma, WA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
good
Employees worked with
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