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SureCritic / Hyundai Dealer / Larson Hyundai / TREVINE KEITH FERNANDO
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TREVINE KEITH FERNANDO

Larson Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Reviews of TREVINE KEITH FERNANDO

Verified Customer
Randle, WA
2021 Hyundai Venue
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Employees are rude ?
We will not be going back there.
Not Recommended
GAUDIE C. from Larson Hyundai responded on 03/30/2021 08:25 AM

Scott,

I tried reaching you via telephone but was unsuccessful.  Thank you for sharing your recent experience with us.  I sincerely apologize for the negative experience.  I've counseled the advisor on how to make sure he is aware of his tone and the accuracy of his information as he is speaking to his clients.  I'd like to learn more about your visit in order to better make corrections and hopefully resolve your concerns.  It's important for you to know that we are dedicated to making your service visit excellent and efficient.  It's also important to know that you can reach out to me anytime there's an issue or concern with service.  

Please contact me at your earliest convenience, as I look forward to resolving your concerns.

Regards,

Gaudie Cheeks
Service Manager

Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Graham, WA
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
verified customer Verified Customer
Category: Service
11/14/20 visit for recall services (rescheduled as parts not yet ready), oil change and tire rotations
Well prepared for COVID-19, informed well why I needed to reschedule for recall services (parts not yet received and ready to put), options were given re: oil change. Extra services were informed and received (re: car washing and vacuuming). Thank you so much for your services. Myoung Olson
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/22/2020
Service Type: Maintenance
Category: Service
not blank
comment present
Not Recommended
GAUDIE C. from Larson Hyundai responded on 11/23/2020 04:31 PM

Myoung,

Thank you for offering your valubale feedback.  In regards to you concern,  our current process will not allow for the needed parts to be ordered ahead of time.  Due to the nature and extent of this recall there are parts allocation restrictions that prevents our dealership from ordering unlimited quantities for stock.  I apologize for having to extend the service repair.  

Please contact me at your earliest conveinence to discuss how we might find a temporary solution to your concern.

Sincerely,

Gaudie Cheeks
Service Manager
253-671-6527

Employees worked with
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TREVINE KEITH FERNANDO
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Sylvia S.
Spanaway, WA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Team
The team is always helpful when I come in. I don’t take my vehicle anywhere else for services. They are always ready to answer questions and help me understand what is needed for my Palisade.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
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Terri R.
Tacoma, WA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car servicing
Thank you for the great service. Everything was exceptional from the moment I brought my Elantra in for servicing until the moment I left. Very courteous, informative and professional service.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
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Elizabeth W.
Lakebay, WA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership
I love this place. The staff are personable and handle things very well.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Gig Harbor, WA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff
They did a great job. Going back.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
DH
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Donald H.
Gig Harbor, WA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the service is exceptional. My wife attended the last service with me. She had a broken foot,the staff went over backwards to take care of her
The staff all helped my wife during the wait for servicing our Sonata
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Kent, WA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
Great people
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
DM
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Diante M.
Tacoma, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
There fast
I go here all the time and i leave happy
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
EC
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Everett C.
Gig Harbor, WA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I was highly impressed with the professionalism and speed at which Larson Hyundai resolved my vehicle problem. Keith, the Service Manager, was excellent in keeping on top of things and keeping me well informed of the progress.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Puyallup, WA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
title
my review
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Lakewood, WA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional
The team at Larson Hyundai did a good job at answering my questions about vehicle repairs in a timely manner and were able to provide great service for a loaner vehicle
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service, great enployees
The people at Hyundai service are professional and helpful! They also do a very good job on the fixing/checking that my car runs great. I will always be coming here to get my car checked and seviced.
Recommended
ARMANDO L., Service Manager from Larson Hyundai responded on 06/07/2021 11:53 AM

“Thank you for the 5 stars, we appreciate your buisness"

Armando Lopez
Service Manager
(253)671-6527
armandolopez@looklarson.com
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
.
Recommended
ARMANDO L., Service Manager from Larson Hyundai responded on 06/03/2021 02:16 PM

“Your feedback is very valuable to our dealership”
Thank you again

Armando Lopez
Service Manager
(253)671-6527
armandolopez@looklarson.com
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Seattle, WA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service department!
We had some transmission issues and Keith, in service was able to get our car in and looked at the same day when other dealerships said it would be weeks. He was able to get us set up in a rental car and kept us informed anytime there was an update on the status of our repair. The rest of the staff we dealt with were also pleasant to interact with and very ready to help. You can definitely count on Keith and team here at Larson to take care of any service needs!
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A Welcoming Environment
As a senior citizen with many years of dealership experience it's comforting to enter an establishment that reminds you of days of yore when businesses were personal with you--you remind me of that. My grandparents bought a new vehicle every two years.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Seattle, WA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional service
Great staff and the best accommodation was provided
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
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Brandon L.
Tacoma, WA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Larson hyundai
Great service!
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
FT
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Faivaai T.
Seattle, WA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service.
The attendees were very courtesy and knowledgeable. They were also friendly and great customer service and very business orientated. The vehicle service was was explained in details and the approximate time the vehicle service will be completed. They also offer some refreshments while you are waiting for your vehicle service.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customer Verified Customer
Category: Service
Great customer service
Will continue to have my Genesis serviced here. They do a good job.
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
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