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TREVINE KEITH FERNANDO

Overall Rating

4.9

(139 reviews)

74

Reviews of TREVINE KEITH FERNANDO

JG

Jared G.

Auburn, WA

2019 Hyundai Elantra

ReScore Review™

10/27/2021

Verified Customer

8

Category: Service

Making things right.

While I was very disappointed with my 1st experience to have my car repair under warranty, Keith in your service department has worked very hard to rectify the situation. At this time I am pleased with the service I have recieved to resolve the issues at hand. However nothing has been completed due to parts needing to be ordered and services still need to be provided. I look foward to another survey after the completion of my repairs.

Original Review

10/26/2021

Service Type: Repair

2

Category: Service

Awful,

3 hours of waiting to find out what I told them was True, No Work/Fix performed. Now I have to get another appointment, which here we are 3 days later and I do not know what is happening, If there was another Hyundai Dealership closer to me I would pick another.

DANA D. from Larson Hyundai responded on 10/26/2021 01:25 PM

Hi Jared,

Thank you for reaching out to us about your recent service experience. We want to make sure that you are 150% satisfied with the repairs of your vehicle, and I would love the opportunity to talk with you further about the recalls and door handle issue. Please give me a call at (253) 474-0621 at your earliest convenience.

Thanks so much, and I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

DANA D. from Larson Hyundai responded on 10/27/2021 09:44 AM

Hi Jared and Lacey,

Thank you so much for speaking with me this morning. I really appreciate your feedback and I look forward to seeing you for your door repair.

Keith and Dana
(253) 474-0621

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Randle, WA

2021 Hyundai Venue

03/26/2021

Service Type: Maintenance

Verified Customer

Category: Service

Employees are rude ?

We will not be going back there.

Not Recommended

GAUDIE C. from Larson Hyundai responded on 03/30/2021 08:25 AM

Scott,

I tried reaching you via telephone but was unsuccessful. Thank you for sharing your recent experience with us. I sincerely apologize for the negative experience. I've counseled the advisor on how to make sure he is aware of his tone and the accuracy of his information as he is speaking to his clients. I'd like to learn more about your visit in order to better make corrections and hopefully resolve your concerns. It's important for you to know that we are dedicated to making your service visit excellent and efficient. It's also important to know that you can reach out to me anytime there's an issue or concern with service.

Please contact me at your earliest convenience, as I look forward to resolving your concerns.

Regards,

Gaudie Cheeks
Service Manager

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Puyallup, WA

2012 Hyundai Sonata Hybrid

ReScore Review™

01/29/2022

Verified Customer

7

Category: Service

Courteous staff

I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.

Original Review

01/28/2022

Service Type: Repair

2

Category: Service

Needs improvement

My time was not respected, as the part was not available at time of appt. I was able to have oil change and 2 recalls done, but a third recall necessitated a return appt. Also, it was extremely difficult to schedule and reschedule (snow and ice prevented me from keeping initial appt but I canceled in a timely manner) the initial appt due to company's phone/internet problems, along with no call backs from staff. Very frustrating.

ARMANDO L., Service Manager from Larson Hyundai responded on 01/28/2022 10:19 AM

Thank you for taking the time today to speak with Keith, we appreciate you buisness and look foward to service you in the future.

Armando Lopez
Service Manager
(253)671-6527
armandolopez@looklarson.com

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Tacoma, WA

2011 Hyundai Elantra Touring

ReScore Review™

12/09/2021

Verified Customer

10

Category: Service

Concerns quickly resolved

My previous review I had concerns regarding my November car appointment. Larson quickly contacted me in order to correct those issues.
I have been a customer at Larson for a decade, and I have pretty much been very happy with the service there. I am happy with the outcome from my November appointment, and I would still recommend Larson for its good service.

Original Review

11/30/2021

Service Type: Maintenance

7

Category: Service

Not the usual great service this time around.

I've been coming over a decade and I've been happy for the most part, but my rating this time is much lower due to not quite a thorough Multipoint Inspection. Some things were caught and repaired, but not everything, which I realized that evening a few hours after the appointment so I will be back to the dealership once more.

DANA D. from Larson Hyundai responded on 12/01/2021 10:55 AM

Good morning!

Thank you for your feedback about your recent service visit. I appreciate your comments!

My goal is to make sure that you are completely satisfied with your service visit. I would love to talk with you further about your visit, and get your headlight replaced. Please give me a call at 253-474-0621 so that I can pull up the correct vehicle information.

I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
253-474-0621

Employees worked with

TREVINE KEITH FERNANDO

JV

Jordan V.

Tacoma, WA

2016 Hyundai Tucson

11/05/2021

Service Type: Repair

Verified Customer

4

Category: Service

Predatory dealer

Worst car buying experience. Crazy hidden fees tried to upsell our pre-approved APR. the car had several issues upon delivery it wasn’t clean as it could have been. Sales person did not do their job when asked about new temp tag. Technician improperly diagnosed concerns. Paperwork was done incorrectly causing a branded title. They did however do the right thing and cover the repair cost.

DANA D. from Larson Hyundai responded on 11/11/2021 05:34 PM

Hi Jordan,

Thank you for your feedback and bringing these issues to our attention. I would love to have you speak with our general manager so that we can make this right for you!

Please give me a call at (253) 474-0621 at your earliest convenience. I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

DANA D. from Larson Hyundai responded on 11/27/2021 01:16 PM

Hi Jordan,

Thankk you for your feedback about your sales experience. I would love to talk with you further.

Please give me a call at (253) 474-0621
Dana Dixon
Larson Hyundai Customer Care

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Bremerton, WA

2021 Hyundai Kona

ReScore Review™

11/03/2021

Verified Customer

10

Category: Service

Great Response

Although our first experience with the service desk was lacking, their response was encouraging. Keith with the service desk called to discuss my initial review. He was very apologetic, even though it was NOT he that had helped nor gave us bad service. I did get to witness Keith's service of other customers and we had wished it was he that was helping us. Keith was very informative, and gave detailed answers to their questions. He seemed to be very knowledgeable and confident in his job. He provided his customers personal service. When his customer's car was ready, he personally came out to the waiting area, discussed things with his customer and walked her back to her car. We got a phone call with "your car is ready" from our service rep. Which, by all means reaches the threshold of acceptable, but after witnessing Keith's customer service skills, we were expecting a little more from our rep. With my interaction with Keith we are happy to try again.

Original Review

11/01/2021

Service Type: Repair

3

Category: Service

Happy to disappointed.

The sales team was excellent! The service team needs lessons in customer service. Frist lesson being don't forget the customer you asked to go wait in the waiting area.

DANA D. from Larson Hyundai responded on 11/02/2021 07:47 PM

Hello,

Thank you for your feedback. I appreciate your comments, and I am sorry that your service visit didn't go smoothly. Our goal is to ensure that you are 150% satisfied, and we would love the opportunity to make things right for you!

Please give me a call at (253) 474-0621 to talk further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Graham, WA

2019 Hyundai Tucson

ReScore Review™

11/26/2020

Verified Customer

Category: Service

11/14/20 visit for recall services (rescheduled as parts not yet ready), oil change and tire rotations

Well prepared for COVID-19, informed well why I needed to reschedule for recall services (parts not yet received and ready to put), options were given re: oil change. Extra services were informed and received (re: car washing and vacuuming). Thank you so much for your services. Myoung Olson

Recommended

Original Review

11/22/2020

Service Type: Maintenance

Category: Service

not blank

comment present

Not Recommended

GAUDIE C. from Larson Hyundai responded on 11/23/2020 04:31 PM

Myoung,

Thank you for offering your valubale feedback. In regards to you concern, our current process will not allow for the needed parts to be ordered ahead of time. Due to the nature and extent of this recall there are parts allocation restrictions that prevents our dealership from ordering unlimited quantities for stock. I apologize for having to extend the service repair.

Please contact me at your earliest conveinence to discuss how we might find a temporary solution to your concern.

Sincerely,

Gaudie Cheeks
Service Manager
253-671-6527

Employees worked with

TREVINE KEITH FERNANDO

DA

Don A.

Tacoma, WA

2015 Hyundai Elantra

02/24/2022

Service Type: Maintenance

Verified Customer

5

Category: Service

Rude and inattentive

The service rep was busier listening to his co-workers conversation than listening to me. Then he snapped at me for not pulling the car in the proper spot, before checking to see the area was completely full. Then he took my keys but said he couldn’t find my car and my fob wasn’t working. I’d told him that initially, but as previously stated, he wasn’t listening. By the way, the car was parked directly in front of the service door, but he didn’t ask where it was parked. I thought we were finished checking in and went to make a call. He then called me and chastised me for walking away and not finishing checking in. I didn’t like one part of my interaction with him, and I spent 50 years in customer service.

DANA D. from Larson Hyundai responded on 03/03/2022 03:03 PM

Hi Don,

Thank you for your feedback about your recent service experience. I am sorry to see that you did not have a five-star visit!

I would love the opportunity to make things right for you! Please give me a call at (253) 474-0621 to discuss your visit further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Tacoma, WA

2022 Hyundai Santa Cruz

01/20/2022

Service Type: Repair

Verified Customer

5

Category: Service

Santa Cruz

Overall adequate service.
Just not to the level of Titus will Toyota.

DANA D. from Larson Hyundai responded on 01/22/2022 01:46 PM

Hi Steven,

Thank you for your feedback! We are always looking for ways to improve our services. Is there anything that we could have done to give you a five-star experience?

I would love the opportunity to make things right! Please give me a call at (253) 474-0621 to talk further.

I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Tacoma, WA

2016 Hyundai Genesis

ReScore Review™

05/20/2021

Verified Customer

Category: Service

Great customer service

Will continue to have my Genesis serviced here. They do a good job.

Recommended

Original Review

05/03/2021

Service Type: Maintenance

Category: Service

They have always done a good job for my Genesis 2016.

I have a Genises, they no longer sell them but can service the Hyundai model. They do a good job. However, no loner car available for same day jobs with a wait. This is a higher end car a loner should be provided

Recommended

ARMANDO L., Service Manager from Larson Hyundai responded on 05/04/2021 09:42 AM

Thank you for taking the time to speak with Keith, i hope to see you on your next visit.

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Puyallup, WA

2012 Hyundai Sonata Hybrid

ReScore Review™

01/29/2022

Verified Customer

7

Category: Service

Courteous staff

I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Lacey, WA

2017 Hyundai Sonata

10/27/2021

Service Type: Repair

Verified Customer

7

Category: Service

Hyundai is awesome, the staff needs some training

Hyundai the company is awesome and they take care of their customers. Their staff at this location needs some training on friendliness, courtesy, and respect for the customer.

DANA D. from Larson Hyundai responded on 10/28/2021 09:27 AM

Thank you for your feedback regarding your recent service visit. My goal is that each customer is 150% satisfied, and I would love the opportunity to correct this situation for you.

Please give me a call at (253) 474-0621 to talk further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with

TREVINE KEITH FERNANDO

TW

Tim W.

Tacoma, WA

2016 Hyundai Elantra

ReScore Review™

04/06/2021

Verified Customer

Category: Service

Wow‼️

I can’t hardly believe the help I received from this guy‼️WOW‼️? This man went far beyond what he is supposed to do he gave me 10 star service compared to any other place I’ve been to my whole life!

Recommended

Original Review

04/06/2021

Service Type: Maintenance

Category: Service

Better than expected

Better than expected

Recommended

Kenneth C. from Larson Hyundai responded on 04/06/2021 10:16 AM

Hi Tim! Thank you for the feedback. I appreciate you taking the time to talk with me and re-scoring your experience. If you have any questions in the future please reach out to me at (253) 474-0621

Employees worked with

TREVINE KEITH FERNANDO

BM

Brian M.

Lakewood, WA

2016 Hyundai Santa Fe Sport

05/14/2020

Service Type: Maintenance

Verified Customer

Category: Service

Title

Review

Recommended

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Tacoma, WA

2022 Hyundai Kona

04/05/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service

Great and fast service. The only thing is that getting an appointment takes a while

Employees worked with

TREVINE KEITH FERNANDO

CL

Carol L.

Tacoma, WA

2011 Hyundai Santa Fe

03/30/2022

Service Type: Repair

Verified Customer

10

Category: Service

A

Keith and Edgar are very much appreciated.

Employees worked with

TREVINE KEITH FERNANDO

AR

Albretha R.

Tacoma, WA

2019 Hyundai Accent

03/18/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Customer service

The staff is very professional and attentive

Employees worked with

TREVINE KEITH FERNANDO

RB

Rodney B.

Tacoma, WA

2015 Hyundai Sonata

03/08/2022

Service Type: Repair

Verified Customer

10

Category: Service

Fantastic service

I definitely recommend Larson hyundai for your vehicle service needs!! I always ask for Keith. Keith has the best customer service around! Always letting me know what's going on with my vehicle. Thanks again Keith for being great!!!

Employees worked with

TREVINE KEITH FERNANDO

Verified Customer

Tacoma, WA

2010 Hyundai Elantra

03/02/2022

Service Type: Repair

Verified Customer

10

Category: Service

Positive

Staff was friendly and repair was quick.

Employees worked with

TREVINE KEITH FERNANDO

EM

Elizabeth M.

Tacoma, WA

2020 Hyundai Veloster

02/25/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Keith is the greatest-- he has my respect and he gives it.

He has promised to keep my car humming like a baby and he has not failed to do so. I particularly enjoy the manner in which he communicates with me to make certain I understand his message.

Employees worked with

TREVINE KEITH FERNANDO

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