Although our first experience with the service desk was lacking, their response was encouraging. Keith with the service desk called to discuss my initial review. He was very apologetic, even though it was NOT he that had helped nor gave us bad service. I did get to witness Keith's service of other customers and we had wished it was he that was helping us. Keith was very informative, and gave detailed answers to their questions. He seemed to be very knowledgeable and confident in his job. He provided his customers personal service. When his customer's car was ready, he personally came out to the waiting area, discussed things with his customer and walked her back to her car. We got a phone call with "your car is ready" from our service rep. Which, by all means reaches the threshold of acceptable, but after witnessing Keith's customer service skills, we were expecting a little more from our rep. With my interaction with Keith we are happy to try again.
While I was very disappointed with my 1st experience to have my car repair under warranty, Keith in your service department has worked very hard to rectify the situation. At this time I am pleased with the service I have recieved to resolve the issues at hand. However nothing has been completed due to parts needing to be ordered and services still need to be provided. I look foward to another survey after the completion of my repairs.
Usually I go and get my car done elsewhere when money is tight. But when I want it done right with no worries I go to Keith at Larson and my worries disappear
Keith may be new to the Northwest and new to Larson but he is clearly committed to doing a good job for Larson and all the customers he cares for! He seems to be a good family man and keeps himself focused on business!
I worked with Keith directly and he always takes care of me with any car trouble I might have! He’s attentive and keeps in contact about details with the vehicle! I always work with him directly whenever I have any questions or concerns with my vehicle!
-Kenisha
Great job Me Keith Fernando on taking care of my Hyundai..
Thank you Mr Keith Fernando for taking great care of my vehicle in a timely manner.. and thank technician Brandon for doing a great job and discovering the problem..
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.