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TREVINE KEITH FERNANDO

Larson Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Reviews of TREVINE KEITH FERNANDO

JG
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Jared G.
Auburn, WA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
8
Category: Service
Making things right.
While I was very disappointed with my 1st experience to have my car repair under warranty, Keith in your service department has worked very hard to rectify the situation. At this time I am pleased with the service I have recieved to resolve the issues at hand. However nothing has been completed due to parts needing to be ordered and services still need to be provided. I look foward to another survey after the completion of my repairs.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Lacey, WA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Hyundai is awesome, the staff needs some training
Hyundai the company is awesome and they take care of their customers. Their staff at this location needs some training on friendliness, courtesy, and respect for the customer.
DANA D. from Larson Hyundai responded on 10/28/2021 09:27 AM

Thank you for your feedback regarding your recent service visit. My goal is that each customer is 150% satisfied, and I would love the opportunity to correct this situation for you. 

Please give me a call at (253) 474-0621 to talk further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
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TREVINE KEITH FERNANDO
JG
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Jared G.
Auburn, WA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
8
Category: Service
Making things right.
While I was very disappointed with my 1st experience to have my car repair under warranty, Keith in your service department has worked very hard to rectify the situation. At this time I am pleased with the service I have recieved to resolve the issues at hand. However nothing has been completed due to parts needing to be ordered and services still need to be provided. I look foward to another survey after the completion of my repairs.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2021
Service Type: Repair
2
Category: Service
Awful,
3 hours of waiting to find out what I told them was True, No Work/Fix performed. Now I have to get another appointment, which here we are 3 days later and I do not know what is happening, If there was another Hyundai Dealership closer to me I would pick another.
DANA D. from Larson Hyundai responded on 10/26/2021 01:25 PM

Hi Jared, 

Thank you for reaching out to us about your recent service experience. We want to make sure that you are 150% satisfied with the repairs of your vehicle, and I would love the opportunity to talk with you further about the recalls and door handle issue. Please give me a call at (253) 474-0621 at your earliest convenience. 

Thanks so much, and I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

DANA D. from Larson Hyundai responded on 10/27/2021 09:44 AM

Hi Jared and Lacey, 

Thank you so much for speaking with me this morning. I really appreciate your feedback and I look forward to seeing you for your door repair. 

Keith and Dana
(253) 474-0621

Employees worked with
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TREVINE KEITH FERNANDO
WB
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William B.
Puyallup, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai does it again!
Gotta love the friendly family atmosphere you will find at hyundai. Great service and passionate care. Thank you once again hyundai!
Employees worked with
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TREVINE KEITH FERNANDO
KN
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Kyung N.
Gig Harbor, WA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Oil change
Friendly service advisor. Appreciated the Lyft ride back and forth from dealership. Quick turnaround.
Employees worked with
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TREVINE KEITH FERNANDO
MF
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Mary F.
Tacoma, WA
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Way to go Keith ??
So far My experience with Hyundai has been great!
Employees worked with
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TREVINE KEITH FERNANDO
NK
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Nam K.
Tacoma, WA
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing experience!
Usually I go and get my car done elsewhere when money is tight. But when I want it done right with no worries I go to Keith at Larson and my worries disappear
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Bremerton, WA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great place to go
They are kind, don’t mind working with you, and honest.
Employees worked with
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TREVINE KEITH FERNANDO
CF
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Cristian F.
Joint Base Lewis Mc Chord, WA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick and friendly service
Staff was very friendly and knowledgeable
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Seattle, WA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Exceptional service
Nice facility and professional staff
Employees worked with
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TREVINE KEITH FERNANDO
MT
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Myron T.
Tacoma, WA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service provider
Service department has always provided me with a great experience.
TERRY B., Service Manager from Larson Hyundai responded on 09/22/2021 03:59 PM

Thank You for your feedback! We are glad that your experience was exceptional. 

Terry Burkhalter Larson Hyundai Service Manager 253-671-6527
Employees worked with
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TREVINE KEITH FERNANDO
MP
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Mark P.
Federal Way, WA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Another terrific servicing
Always more than satisfied with the service I receive from Larson Hyundai
TERRY B., Service Manager from Larson Hyundai responded on 09/22/2021 04:00 PM

Your kind words are much appreciated!!!

Terry Burkhalter Larson Hyundai Service Manager 253-671-6527
Employees worked with
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TREVINE KEITH FERNANDO
DH
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David H.
University Place, WA
2007 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
We give 5 Stars to Keith Fernando!!
Keith may be new to the Northwest and new to Larson but he is clearly committed to doing a good job for Larson and all the customers he cares for! He seems to be a good family man and keeps himself focused on business!
Employees worked with
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TREVINE KEITH FERNANDO
KM
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Kenisha M.
Joint Base Lewis Mc Chord, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Would go back! Appreciate the friendly staff!
I worked with Keith directly and he always takes care of me with any car trouble I might have! He’s attentive and keeps in contact about details with the vehicle! I always work with him directly whenever I have any questions or concerns with my vehicle!
-Kenisha
Employees worked with
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TREVINE KEITH FERNANDO
MW
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Melody W.
Lakebay, WA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great job Me Keith Fernando on taking care of my Hyundai..
Thank you Mr Keith Fernando for taking great care of my vehicle in a timely manner.. and thank technician Brandon for doing a great job and discovering the problem..
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Burley, WA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
..
.
Employees worked with
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TREVINE KEITH FERNANDO
KM
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Kristina M.
Tacoma, WA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
testing for engine replacement
Keith is my customer service specialist who always provides outstanding customer service.
Employees worked with
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TREVINE KEITH FERNANDO
VK
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Vivian K.
Tacoma, WA
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful
Best service ever!
Employees worked with
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TREVINE KEITH FERNANDO
MV
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Maria V.
Steilacoom, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Los mejores
Muy amables y precisos
Employees worked with
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TREVINE KEITH FERNANDO
JT
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Janice T.
Tacoma, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very caring person
Keith gave great customer service he told me things about my car he told me what needs to be done and what can wait he was very friendly very good customer service it was awesome
Employees worked with
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TREVINE KEITH FERNANDO
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