TODD KISTLER

I would like to apologize for your recent service visit. It is always our intention to fix cars without needing a return visit. I certainly understand your frustration. I am not sure why your battery tested ok if was not. I hope that the battery was still under warranty and you are not experiencing any other issues. If not please let me know and I will help you any way I can.

Thank you,
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Dear Amanda,

I would like to apologize for your recent service visit. I would love the opportunity to discuss it with you further. Please contact me at your earliest convenience at (614)471-2900 ext 7301. I would also like to offer to you to bring the vehicle back in so I can inspect it personally and I will certainly provide any needed services that we missed at no labor charge to you. I look forward to hearing from you and correcting the situation to your satisfaction.

Thank you,
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7301

Hi Nicole,

I'm very sorry your vehicle was returned to you like that. The person that handles my quality control and final vehicle inspection is on vacation, I take full responsibility. I will contact you today to get this resolved. 

Thank you,

Casey Root
Service Manager 
Dennis Hyundai
614-471-2900 ext 7301

Thank you for speaking with me. I hope that everything is now working as it should. Please let me know if there are any other issues or if you need anything in the future do not hesitate to call me directly.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

I would like to apologize for your recent service visit. I am not sure how that could have happened but I am glad the staff took care os you right away. I spoke to Todd about the situation and he let me know it is cleaned up and he gave you a free oil change for the inconvenience. If there is anything else I can do for you please let me know.

I would like to apologize for your recent service visit. Unfortunately we have no control over the letters that are sent out for recalls, those come directly from Hyundai. I am disappointed that we did not communicate to you better on wha the recall was for. I looked it up and the recall on your car was for a computer update. These are done to make sure the computer in your vehicle is working at it's peak. It is just like updating the software in your computer to a newer version, there will be changes to optimize performance. If you have any other questions or anything else I can help you with please let me know. Also if you would like to contact Hyundai and make sure they have your correct information their number is 1-800-633-5151.

Thank again
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Hello my name is Ryan Riedmaier and I am the Service Manager. I am sorry to hear that your vehicle has not lived up to your expectations. I would like to help restore your confidence in your vehicle and Hyundai by assisting you with whatever issue you are still experiencing. Please feel free to contact me at your convenience and I will do whatever I can to help you. Thanks again for choosing Dennis Hyundai.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

I apologize that we were not able to deliver a 5 STAR experience for you on this service visit. I will reach out to you soon to discuss further.

Thank You,
Todd Kistler

Hi Michael,

Thank you for your feedback, but we want 5 stars!! What do we need to do next time? Please let me know.

Thank you,

Casey Root
Service Manager 
Dennis Hyundai
614-358-2672

I would like to apologize for the lack of communication during your recent service visit. I looked into the situation and found that there were two recalls open on your vehicle. While one has not been released yet you did have one for an inspection of the seat belt anchor. In my opinion I think the right thing to do is to get the customer in right away whenever there is a safety concern especially with something like a seat belt. I hope this clarifies the situation. If there is anything else I can do for you please let me know. 

Thank you
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

I would like to apologize for your recent service visit. I would like to look at the vehicle again and go over it and find out why the squeaking noise is there and fix it for you. Let me know when is most convenient for you and we will take care of any issues there are. Please contact me at your earliest convenience.

Thank you
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

I am sorry to hear that you did not receive a 5 star experience during your recent service visit. Customer service is a top priority here at Dennis. If you could please let me know where we failed so I can correct the issue going forward. Thank you for your time.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

My name is Ryan Riedmaier and I am the service manager at Dennis Hyundai of Easton. I would like to apologize for your recent service experience. I know not all parts are perfect but I do understand how much of an inconvenience it is to have to return. I would like to offer you a no cost oil change to compensate you for your time. If this is acceptable just let me know. Thanks again for choosing Dennis.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7301

Kelly, I apologize for the communication issues, we will work with our personnel to assure the communication is better in the future.  We do offer free coffee and bottled water at our coffee bar located in our customer waiting lounge, along with free Wi-Fi and private sitting areas.  Also located in our service drive up area have vending machines with everything from soda to ice-cream. 

Hi Catherine,
Your feedback is very valuable to our dealership.