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SureCritic / Hyundai Dealer / St. Charles Hyundai / TRAVIS J LONG
TL

TRAVIS J LONG

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
58

Reviews of TRAVIS J LONG

MB
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Mark B.
Saint Peters, MO
2018 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
verified customer Verified Customer
Category: Service
2018 Kona
We received good service!!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2020
Service Type: Repair
Category: Service
Bought car there
Over all not bad
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/14/2020 09:20 AM

Thank you for the great conversation over the phone! We hope to see you soon for your next service appointment with us here at St. Charles Hyundai!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Daniel B.
O Fallon, MO
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2020
Service Type: Maintenance
Category: Service
Consistent service
Consistent service. I appreciate the professional attitude and consistent service I receive at the service department!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/02/2020 02:55 PM

Thank you for the great conversation over the phone! We appreciate your business with us here at St. Charles Hyundai!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
NA
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Nicholes A.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
At Charles Hyundai
Great service!!
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:18 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Wentzville, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
Always pleased with service and personnel A+
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/25/2020 11:29 AM

Thanks for the great five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
TM
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Thomas M.
Lake Saint Louis, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service, cost for basic service is higher than market.
Great service, clean facility. I got what I came for. What is not great is the cost of service. I can have the oil changed and trires rotated for much less cost and closer to my house.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/16/2020 02:42 PM

Thank you for the 5 star review, we appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
TL
TRAVIS J LONG
TL
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Travis L.
Lake Saint Louis, MO
2010 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Everyone at the dealership was very friendly and helpful. I was able to get in and out and didn’t feel pressured that I had to buy something. Will definitely be returning with all my future automotive needs.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/14/2020 06:22 AM

Thank you for the great five star survey! We hope to see you soon!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
GL
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Gary L.
Chesterfield, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Experience
always on time
Recommended
Brad D. from St. Charles Hyundai responded on 09/01/2020 02:34 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
AN
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Andrew N.
Defiance, MO
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
This is a first for any issues in over ten years.
There are several items I didn't get. On the work invoice it says tire rotation was not performed. also, it says a Multi Point Inspection was done but I never got the report card or the sevice rep did not go over it at checkout. In over ten years of having my cars serviced by you this is the first time there was any issues.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:38 PM

Thank you for the completion of the survey and we intend to make your next service with us a five star service. Thank you.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
AH
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Altamese H.
MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The customer service is great !!!!
Everytime I come here I feel welcome. The service is always great and they always ask about any concerns that I may have.
Recommended
Brad D. from St. Charles Hyundai responded on 08/10/2020 05:38 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
JG
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Joan G.
O Fallon, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service and friendly staff.
Being a single senior woman I always feel comfortable when in your service center.
Recommended
Bob R. from St. Charles Hyundai responded on 06/23/2020 06:12 AM

Thank you for the great survey ! we greatly appreciate your business ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
TL
TRAVIS J LONG
CC
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Cecelia C.
Saint Peters, MO
2002 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very accommodating
i had an appointment to get my radiator checked and it did have a leak. My technician found one at a local parts store and was able to get my car fixed that same day. He also saved me lots of money and time. I really appreciate that they go out of their way to help get you back on the road quickly and are mindful of your budget. Thanks for the great service !!!!!!!
Recommended
Brad D. from St. Charles Hyundai responded on 06/23/2020 06:13 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
PN
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Peter N.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good experience
Helpful, prompt and friendly.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/11/2020 12:19 PM

Thanks for the survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
WL
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Wayne L.
Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
the people at st.charles Hyundai are always courteous and professional
Recommended
Brad D. from St. Charles Hyundai responded on 06/01/2020 10:29 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
MF
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Michelle F.
Foley, MO
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Extended Engine warranty
Although service is top notch, I really feel that when an engine is replaced under an extended warranty, due to known problems, then you get you vehicle back and the AC doesn't work (worked before engine blew) and you're told you have to pay for the repair, although you've been told that they had to take the entire unit off to replace the engine, really stinks. I'm not a mechanic but have talked to multiple shops and kind of feel like I've been taken. Lesson learned :(
Recommended
Brad D. from St. Charles Hyundai responded on 05/19/2020 04:54 AM

Thank you for the great survey! We hope to see you soon! if you have any concerns regarding this repair feel free to reach out to us at any time. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
AE
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Arthur E.
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
St. Charles Hyundai Exceptonal
I recently needed an oil change and emissions check. I also wanted a few things checked. I had an appointment. Everything went smooth as glass. Check in service completed expeditiously, and car sanitized and returned in a clock work manner. Could not have been better. I always recommend the people here efficient and honest.
Recommended
Brad D. from St. Charles Hyundai responded on 05/01/2020 05:18 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
CM
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Craig M.
Lake Saint Louis, MO
2013 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customer Verified Customer
Category: Service
Service writer
At my age (dont even ask, LOL) i have owned a lot of cars and dealt with a lot of service writers . Brad is without a doubt the most conscientious and professional i have ever met. He always listens well and even asks a few questions if he fells he needs to. After the service he verbally explains the recommendations in detail. Give that guy a RAISE !
Not Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
CM
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Craig M.
Lake Saint Louis, MO
2013 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customer Verified Customer
Category: Service
Service writer
At my age (dont even ask, LOL) i have owned a lot of cars and dealt with a lot of service writers . Brad is without a doubt the most conscientious and professional i have ever met. He always listens well and even asks a few questions if he fells he needs to. After the service he verbally explains the recommendations in detail. Give that guy a RAISE !
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2020
Service Type: Maintenance
Category: Service
car washing
I asked to wash my car after service, this was NOT done. It needed a wash badly. How could they miss it?
Recommended
Brad D. from St. Charles Hyundai responded on 04/09/2020 10:33 AM

Thank you for the survey on your recent service. We apologize for the missed wash on your vehicle, We will be in touch very shortly. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
O'Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Return customer
Most always great service.
Recommended
Brad D. from St. Charles Hyundai responded on 04/07/2020 04:52 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff
The staff is very helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2020 09:03 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
ES
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Edward S.
Weldon Spring, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people and great service
Top notch dealership
Recommended
Brad D. from St. Charles Hyundai responded on 03/18/2020 01:15 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
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