TL

TINO LOZANO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

WC
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Warren C.
Corona, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tino was great!
Quick and thorough service. Tino even gave me a ride when the shuttle service was really busy!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 04:53 PM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

LT
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Leslie T.
Glendora, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
My second car from Hyandai PH
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:53 AM

Thank you for being a loyal customer to Hyundai and at PHH service Dept.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

NT
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Noreen T.
Chino Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Sean gave me a professional service.
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SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:51 AM

Thank you , Noreen. As you know, We always appreciate your business.  Thank you for being a loyal customer.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

DB
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David B.
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks!
Thanks for getting me in an out Tino!
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SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:48 AM

We do understand your time is valuable.^^
  Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

JM
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Joanne M.
Rowland Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!!!
Puente Hills Hyundai rocks! Thanks for the fast and efficient service.

Joanne Manese
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:47 AM

Thank you for the beautiful wording!  We are so glad your experience here was a positive one.  Thank you.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

VM
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Victor M.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Hyundai
The team is great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:45 AM

Your kind words are much appreciated.
Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

PF
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Patricia F.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service with kindness
great service with kindness
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/09/2018 08:53 AM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

RV
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Rudy V.
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai La Puente
Great dealership and servicing department!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/06/2018 08:36 AM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

DB
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David B.
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tino is the man!
I usually don’t go to dealers to get any work done because of the pricing. Well, after the service Tino provided and the education on whygoing to a dealer is beneficial, I will now go to PHH. I had 3 recalls that I was never notified about by Hyundai. Tino has me in and out on the first day I took my car to PHH..I had to go back again and Tino had me in and out again. This is even more inportant since I have 2 toddlers who run around or have to find a sitter for.

I will go back to PHH because if the level of service Tino provided. He comminuted with me by text and calls thoughout the process of waiting for parts and getting my car in 2 different days. Great job Tino.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/30/2018 08:08 AM

I am glad to hear that your experience with our service department had a happy ending.^^  We want many more of these to come.   Thank you for the beautiful wording.  Tino will love this too.  We also appreciate you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

MG
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Minjun G.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Nice service. Patient. Fast.
I like the rest lobby.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/30/2018 07:57 AM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

ER
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Edwin R.
South Gate, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/25/2018 12:04 PM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

JM
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Jeffrey M.
Pomona, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Work
The work that they do is excellent.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 08:50 AM

I am soory to hear that.  Sounds like we did not explained good enough for you to understand.  Factory warranty does not have deductibles but most of extended warranty does.  It should be on your contract.  We will print out and give you a copy next time you come.  Thank you for taking your time and fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

RW
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Richard W.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The young man that took care of me was excellent. my wife is in the hospital and I was in a hurry to get to her as soon as possible and they got me in and out of there very quickly. Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/12/2018 02:10 PM

I am sorry to hear about your wife.  I hope she is OK now.  Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

DG
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Diane G.
West Covina, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent visit
Clean facility, pleasant staff but wish service appointment was timely. Do a better and quicker job cleaning car or eliminate that service. Time and great service is critical for me since we pay dealer rates.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/10/2018 11:56 AM

I am sorry to hear that you were not pleased with our service time.  We will continue to try to make improvement on that.  And yes.  We still have loyalty points.  You automatically earn points every service you purchased here.  You don't have to do anything.  I will remind Tino to make sure to go over the recommendations before release the car.  And I have to say thank you for the generous 4 star review.  We will make sure to earn 5 stars on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

JP
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John P.
Diamond Bar, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
fast, friendly
Whenever I visit Puente Hills Hyundai, I feel trust from sale to service.
Every employee work hard for customer. Thank you Hyundai!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/11/2018 10:05 AM

Thank you for the 5 star review.
Your kind words are much appreciated.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

DB
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David B.
West Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
Employees worked with

Verified Customer
Gardena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good job
Good service good manner.
Recommended
Employees worked with

WS
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Wesley S.
Placentia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I really appreciate the level of effort that went into servicing my car.
Recommended
Employees worked with

Verified Customer
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
The experience was great got to the facility was greeted by service tech he checked my car and was done in a jiffy. I sat down with an agent he explained and showed me what services was needed. I elected to do one of the other services along with the oil change I came in for. I really like the service that I received.
Employees worked with

TH
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Thomas H.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
PH Hyundai is the best
We moved from Rowland Heights to Menifee, over 1 hour away. The service at PH Hyundai is so good we make the time to travel to PH to service our Santa Fe.
Employees worked with
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