Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

DA
gravatar
Dukgi A.
Brea, CA
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change was done causing the oil leak. Can anyone do better than this?
They suggested to do throttle body service for my Sonata with 23K miles.
What kind of engine Hyundai make if that is the job has to be done.

That service includes a free oil change and after having the service done, I found the oil leak is happening from the bottom of the engine.

What a great service it ts!
Not Recommended
Employees worked with
TL
TINO LOZANO
CD
gravatar
Carrie D.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I had a wonderful service experience. It did not take to long and the waiting area was clean. There was also coffee and rolls. I was a happy camper.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:56 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
AO
gravatar
Alfonso O.
Lancaster, CA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Very good ?
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
TL
gravatar
Tomas L.
Hacienda Heights, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good.
Overall satisfied with service and staff.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata Owner
Very kind, helpful and courteous service. I live in Glendora where we have a Hyundai dealer but drive out of my way because it's serves is so much more Superior at Puente Hills.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
ML
gravatar
Maisie L.
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service. Long wait.
Courteous personnel. Lazy sales.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Diamond Bar, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall good service
Very courteous staff, comfortable waiting area, convenient availability, and timely good service
Recommended
Employees worked with
TL
TINO LOZANO
LM
gravatar
Luis M.
Rosemead, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly service and with exact time that they say
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
CA
gravatar
Coral A.
Los Angeles, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
All the service people are very friendly, helpful. They gave me a 4 hrs wait on the service preformed. So I was offered a ride to go somewhere, but I just stood in waiting room.
Recommended
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
WK
gravatar
Walt K.
West Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service, friendly employees
Every time I’ve come here, I’ve always had really great attitudes from the employees! I was promised two hours, and got my car back in 1:45 in time for another appointment I had to run to. Thank you for your accountability, Tino!
Recommended
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
VM
gravatar
Viz M.
La Palma, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE
Your service advisor Tino Lozano is very nice. We waited for our car at the Puente Hills Mall and when our car was ready, the driver of your shuttle car was not available and Tino went out of his way to pick us up from the Mall.

I am very happy with your overall service.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Placentia, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
First, Excellent customer service!
I had a problem with my gas meter and they did a great job! I am very satisfied with the service.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
AM
gravatar
Anissa M.
Whittier, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Very helpful and not pushy
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:53 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
VL
gravatar
Victoria L.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great overall service!
Customer Service and Auto Maintenance Service was Great! The mechanics did a Very Good Job on my car.
Thank-you very much!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:54 PM

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you
Thank you for the great help.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JM
gravatar
Jane M.
Fullerton, CA
2019 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and helpful
I got my Hyundai Ioniq Plug In Hybrid at the end of 2018 and just went in for first service. It was super easy, fast and everyone was very helpful. Thank you! I may consider taking my other Hyundai to get serviced here!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/15/2019 09:56 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:58 PM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 04:01 PM

We appreciate your business so much so we are responding for the second time. Lol.^^ 
Sorry, my bad.  Please forgive me if I bothered you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
PK
gravatar
Paul K.
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleasant, efficient service; although really pricy.
Very nice atmosphere; appreciate the hot dog! Long wait.
Recommended
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
Verified Customer
Anaheim, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Always have a great experience
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
DB
gravatar
David B.
La Habra, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Tino did a great job with getting my car in and out for the service it needed. I did leave it there a couple of days while waiting for a part for my AC, but Tino gave me the option of taking it home and bringing it back if I needed the car. He’s a great service advisor. Thanks!
Recommended
Employees worked with
TL
TINO LOZANO
CM
gravatar
Cheng M.
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
details & oil change
Overall, great service as expected. Hyundai needs to have a sign in sheet to ensure customer’s turn. There isn’t always someone out there to greet and help u check in.
Recommended
Employees worked with
TL
TINO LOZANO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.